How to build a live chat that guarantees customer delight!

How to build a live chat that guarantees customer delight!

Customer service in my opinion is the epitome of a “thankless job”. You need to listen to people’s infuriating comments about a service or product which is not provided by you and on top of that, you always have to be nice! It doesn’t matter whether you are working in a retail store, call center...
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The Secret Formula to Writing Killer How-To Manuals Faster

The Secret Formula to Writing Killer How-To Manuals Faster

User manuals are created with the purpose of delivering valuable information that helps users use a certain product. In most cases, they revolve around products, but there are also how-to manuals that can instruct people to use something. There is a fine line between these two and the differences usually based on the subject they...
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The Beginner’s Guide to Knowledge Management

The Beginner’s Guide to Knowledge Management

Knowledge base is an important asset of every company in the world. It is responsible for business workflow improvement in various different aspects, like increased productivity, easier knowledge sharing and better customer support. Ever since 1991, when knowledge management was established as a discipline, continual improvements were the primary goal. This article will provide an...
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Key things to know before selecting a Help Authoring Tool

Key things to know before selecting a Help Authoring Tool

Help Authoring is the process of creating, designing, publishing and managing online documentation. Using help authoring tools you can create help manuals, wikis, software documentation, product guides and more. These tools can be used by an individual author or a team of writers and editors, to collaboratively create documents, files and many other kinds of...
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5 Rational Live Chat ROI That Can Bank in More Dollars

5 Rational Live Chat ROI That Can Bank in More Dollars

A businessman talks about investment & its returns more than anyone else. The reason behind it is rhetorical, as business means investing money in an idea to get higher returns – the more returns and less the investment, the better business it is. Every business owner invests carefully, after considering the initial cost, functioning costs...
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How to Create a Knowledge Base

How to Create a Knowledge Base

A knowledge base helps you, onboard employees, effectively and at the same time improve customer service and support. Managing a knowledge base is a work-in-progress. But first, you need to understand how to create one. Watch this video to know how to create a knowledge base for your business. While there are many steps involved...
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3 Ways to Help Real Time Visitors Through Live Chat Support

3 Ways to Help Real Time Visitors Through Live Chat Support

One of the challenges small, medium and enterprise level businesses face today, intense hyper competition not withstanding, is the need and desirability not only to bring new customers on board but to cement relationships with existing ones so that existing customers also become repeat customers. Given the high costs involved with customer acquisition, companies continue...
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