Key things to know before selecting a Help Authoring Tool

Key things to know before selecting a Help Authoring Tool

Help Authoring is the process of creating, designing, publishing and managing online documentation. Using help authoring tools you can create help manuals, wikis, software documentation, product guides and more. These tools can be used by an individual author or a team of writers and editors, to collaboratively create documents, files and many other kinds of...
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5 Rational Live Chat ROI That Can Bank in More Dollars

5 Rational Live Chat ROI That Can Bank in More Dollars

A businessman talks about investment & its returns more than anyone else. The reason behind it is rhetorical, as business means investing money in an idea to get higher returns – the more returns and less the investment, the better business it is. Every business owner invests carefully, after considering the initial cost, functioning costs...
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How to Create a Knowledge Base

How to Create a Knowledge Base

A knowledge base helps you, onboard employees, effectively and at the same time improve customer service and support. Managing a knowledge base is a work-in-progress. But first, you need to understand how to create one. Watch this video to know how to create a knowledge base for your business. While there are many steps involved...
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3 Ways to Help Real Time Visitors Through Live Chat Support

3 Ways to Help Real Time Visitors Through Live Chat Support

One of the challenges small, medium and enterprise level businesses face today, intense hyper competition not withstanding, is the need and desirability not only to bring new customers on board but to cement relationships with existing ones so that existing customers also become repeat customers. Given the high costs involved with customer acquisition, companies continue...
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SCORM vs Tin Can API: The Difference Between Compact Discs and iTunes

SCORM vs Tin Can API: The Difference Between Compact Discs and iTunes

Tin Can API and SCORM are both eLearning standards, which help companies to measure the impact of their training programs. At some point in the past, eLearning standards were built for facilitating interoperability between content and LMS; now with SCORM and especially Tin Can API, it’s about tracking learning experiences as much as it is...
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Creating the Perfect Knowledge Base Article

Creating the Perfect Knowledge Base Article

Knowledge bases…. Sigh! Certainly not the most exciting aspect of your business, right? Customers don’t go gaga over knowledge bases on Social Media and the general, but incorrect, belief is that they hardly influence the buying decisions of your customers (Our personal experience has shown it to be otherwise, but more on that later). Most...
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Effective and Efficient Live Chat Technology for Online Retailers

Effective and Efficient Live Chat Technology for Online Retailers

Gone are the days when telephones and emails were in galore as a customer service tool. Now live chat technology is definitely ahead of its game when it comes to customer experience. Although the email is one of the leading forms of communication throughout the world, live chat technology is catching up fast, especially in...
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ProProfs wins Customer Support Software Awards from FinancesOnline.com

ProProfs wins Customer Support Software Awards from FinancesOnline.com

ProProfs is thrilled to announce another milestone, we have achieved as a company! FinancesOnline, a popular business software review platform, has awarded us with multiple awards of excellence including the Supreme Software Award for 2016 and the 2016 Experts’ Choice Award. The awards were given to us by a select panel of experts from FinancesOnline....
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