Assign Permissions for Reports & Timesheets

Assign Permissions for Reports & Timesheets

We’ve just improved the user permissions system allowing for greater flexibility. You can now assign permissions for users to view Reports and Timesheets. Another great suggestion we had recently was to give users, not just administrators, the ability to create reports, for example a client who might want to generate their own reports, or a...
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8 Easy Tips to Make The Best of a Cloud-Based Knowledge Base

8 Easy Tips to Make The Best of a Cloud-Based Knowledge Base

A cloud-based knowledge base, also known as SaaS knowledge base software is an essential tool that helps companies encourage knowledge sharing among employees as well as improve customer experience without running a call center. While a cloud-based knowledge management system is much easier to manage than say an open source or installed knowledge base software,...
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Live Chat Software: Evolution, Success and Future

Live Chat Software: Evolution, Success and Future

Being a customer service representative nowadays can be considered to be a blessing or a curse. Today, it is much easier to connect to customers at any time through various communication channels. But, these same customers expect the customer service to speak to them through various communication channels whenever they want to and throughout the...
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The Benefits of Having Live Chat on your Educational Website

The Benefits of Having Live Chat on your Educational Website

The world is changing at a rapid pace, which is presenting every establishment out there with new challenges. The mobile and internet industry have developed a lot in the past few years, making some of our everyday activities unimaginable without access to the web. Educational institutions are not excluded from this process. It seems that...
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How a Knowledge Base Helps Call Center Agents in Problem Solving

How a Knowledge Base Helps Call Center Agents in Problem Solving

The work of call center agents is quite challenging. They not only have to constantly deal with customer complaints, but also maintain equanimity in every situation. Stress can build-up to dangerous levels due to a constant influx of calls and emails, which takes a toll on the productivity of operators, adversely impacting their customer interaction. ...
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The Non-Technical Person’s Guide to Online Documentation

The Non-Technical Person’s Guide to Online Documentation

An average consumer is looking for one thing in the products they purchase – efficiency. The ease of navigation in a piece of software and user-friendly gadgets are two highly desirable things on the market and, considering the fact that it’s saturated – they are not at all difficult to find. Therefore, creating documentation that...
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Productivity in the Workplace

Productivity in the Workplace

Great things happen we create fresh ideas that help us do our work better so our productivity flows. Collaboration is how bridges get built, train tracks are set to ground, and how rocket science propels us into unknown galaxies as we explore our universe further and further. Projects of larger scales can tax our attention,...
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ProProfs Project Affiliate Program

ProProfs Project Affiliate Program

Announcing the new ProProfs Project Affiliate Program: Earn $20 for every referral! Lots of users recommend ProProfs Project, and they do it just because they love the service. However we want to reward those that recommend ProProfs Project with a $20.00 voucher every time someone upgrades. The voucher is credited back to your account automatically and you...
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Productivity at Home

Productivity at Home

Technology innovates how we engage with the frenetic pace of the workplace. The computing devices and mobile devices we use also shape how we think about productivity in the office — and productivity at home. A work day at home can take the most organized of us to task. When you work at home and...
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5 Ways to Build a Knowledge Sharing Culture at Workplace

5 Ways to Build a Knowledge Sharing Culture at Workplace

A culture of knowledge sharing is what keeps an organization moving forward, whether it’s a startup, small medium business or even a well-established enterprise. Knowledge sharing among employees is perhaps the single most important reason behind the success of any business, and your organization should do all that it can to encourage it among employees....
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