A cloud-based knowledge base, also known as SaaS knowledge base software is an essential tool that helps companies encourage knowledge sharing among employees as well as improve customer experience without running a call center. While a cloud-based knowledge management system is much easier to manage than say an open source or installed knowledge base software,...

The work of call center agents is quite challenging. They not only have to constantly deal with customer complaints, but also maintain equanimity in every situation. Stress can build-up to dangerous levels due to a constant influx of calls and emails, which takes a toll on the productivity of operators, adversely impacting their customer interaction. ...

An average consumer is looking for one thing in the products they purchase – efficiency. The ease of navigation in a piece of software and user-friendly gadgets are two highly desirable things on the market and, considering the fact that it’s saturated – they are not at all difficult to find. Therefore, creating documentation that...

A culture of knowledge sharing is what keeps an organization moving forward, whether it’s a startup, small medium business or even a well-established enterprise. Knowledge sharing among employees is perhaps the single most important reason behind the success of any business, and your organization should do all that it can to encourage it among employees....