Why have a Knowledge Base for Asset Tracking Software?

Why have a Knowledge Base for Asset Tracking Software?

Implementing knowledge management within an organization benefits the organization, the support staff, and the customers. It improves the service desk’s ability to respond to customer issues in less time. A cloud-based knowledge base is now an essential tool that enables businesses to encourage content sharing among employees in addition to improving customer service experience and facilitating...
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Online Tests: No Need to Grade Exams Anymore

Online Tests: No Need to Grade Exams Anymore

If you’re like most teachers, you love what you, but at the same time, life would be better if you didn’t have to grade so many tests. At least when you’re grading reports, you can provide custom-tailored feedback to your students and it keeps life interesting. But grading a stack of multiple choice tests is...
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How to Write an FAQ Page that Will Help You Convert

How to Write an FAQ Page that Will Help You Convert

When done right, FAQ pages can do so much more than provide answers to your customers’ common questions. A well-written FAQ page gives you an opportunity to capitalize on potential customers’ interest. It helps you alleviate their purchasing anxieties and increases the chances of them buying your product or services. A great FAQ page can...
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6 Ways to Use LMS for Powering Your Channel Partner Performance

6 Ways to Use LMS for Powering Your Channel Partner Performance

Are you using channel partners as a source to generate revenue for your business? It is true that using a large sales channel network for the distribution of a product can be excellent for sales.  But with so many people representing your business, it isn’t an easy task to maintain your brand image. Moreover, equipping...
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6 Ways Managers Can Become Better Listeners (and Why It Matters)

6 Ways Managers Can Become Better Listeners (and Why It Matters)

Hear this, businesspeople: Odds are you aren’t so good at listening. This isn’t just conjecture by disgruntled employees. It’s a statement backed by research. One study including hundreds of businesspeople found most of the participants only remembered half of what they heard immediately after a conversation. Many participants were fidgeting or not even paying attention. Fast forward to...
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5 Reasons Why You Should Respond to Online Reviews

5 Reasons Why You Should Respond to Online Reviews

For business owners, real-time engagement with customers on social media isn’t merely appropriate; it is also necessary. On Twitter, for example, they are expected by 70 percent of users to respond to comments and feedback — with 53 percent wanting the response to happen in less than an hour. Meanwhile, on Facebook, businesses’ response rates...
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Importance of Informal Learning in Business

Importance of Informal Learning in Business

The emergence of social media challenged businesses to optimize performance in many areas but what they should certainly be given credit for is making companies dependent on this viable medium  beyond what they could have ever imagined. The controversial topic of engaging employees and streamlining their experience went all the way from controversy to reality,...
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Live Chat Software – Boon for Online Businesses

Live Chat Software – Boon for Online Businesses

The advent of technology era has propelled the flourishing of online businesses at an average scale of 25% per year. Internet has become the splendid venue for all range of businesses. The article henceforth talks about the importance of live chat software which has emerged as a boon for the online businesses. Live chat, being an...
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How can Organizations Implement a Customer-Focused Culture

How can Organizations Implement a Customer-Focused Culture

In today’s competition-driven marketplace, there is hardly any organization that does not aim to be customer-oriented and recognizes how crucial employees are to achieve this goal. But like it or not, only a handful of organizations are succeeding in building a customer-focused culture where clients are treated like kings and being offered top-class customer service...
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4 Game of Thrones Characters That Can Teach You About Leadership

4 Game of Thrones Characters That Can Teach You About Leadership

Game of Thrones is a big show! How big you ask? Well, let’s just say that over 10 million people watched the season finale on HBO! And those are just the people who watched it on T.V. There are millions more who illegally download the torrents. It is the highest downloaded and searched T.V series...
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