How to Create Online User Manuals

Online user manuals can be a Godsend, for users and programmers alike. An online manual allows the user to familiarize themselves with the program, on their own time, at their own pace, without having to hassle tech support. This is good news for programmers, who spend less time (and money) fielding unnecessary questions. We’re going...
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54% of All User Guides Are Never Read: How Can You Make Them Useful?

User guides can be excellent resources for your company. They can improve your customer service process, which can in turn boost your customer satisfaction ratings and lead to your current customers becoming repeat customers. In addition, they can serve as great content resources for marketing and for educating people about your products. Note, however, that...
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HelpIQ joins the ProProfs family

HelpIQ joins the ProProfs family

Earlier this year, ProProfs acquired HelpIQ, a knowledge base software that enables users to create web-based FAQ’s, help, support docs and more. With HelpIQ, ProProfs recognized the opportunity to expand its ProProfs Knowledge Base features and benefits. When faced with the opportunity to acquire HelpIQ, we carefully evaluated whether we could bring value to both...
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Organizing the Number of Entries On Your Knowledge Base the Right Way

A knowledge base could potentially include hundreds of entries. It can provide people with answers to literally anything that they want to know about a certain product or service. If you want people to take you seriously then you need to create a knowledge base that will give everyone all the answers that they want....
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3 Steps to a Streamlined Knowledge Base

A knowledge base can contain not just hundreds or thousands of articles, but sometimes hundreds of thousands of articles. Making sure that a repository like this is both usable (i.e., articles are easy to find) and useful (articles are relevant and provide the desired information) requires some careful planning and maintenance, even after the knowledge...
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Add Private Notes Using Hidden Fields in Your Survey

Add Private Notes Using Hidden Fields in Your Survey

With ProProfs, you can hide certain questions from your respondents and use them to record notes and comments. You can create bank forms, online questionnaires, student enrollment surveys and more, which have hidden sections where you can add your comments or notes, once respondents are done taking the survey. How it works? While creating a survey, you...
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ProProfs Acquires HelpIQ!

ProProfs Acquires HelpIQ!

The ProProfs family is growing, and how! Our latest acquisition is HelpIQ, a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Reputed companies such as Adobe, Spirit Airlines, Accenture and Nissan trust HelpIQ for their online documentation needs....
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5 Essential Knowledge Base Management Strategies

Knowledge base management strategies come into play at three different levels of knowledge access in the organization. Knowledge can be accessed either before, during or after any knowledge based management activities are carried out. There are different methods that organizations normally use to capture content and relay the same to the users at various levels....
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Purchasing the Best Knowledge Base Management Software

When you are looking for a good knowledge base management software, there are some things that you need to pay attention to. First of all, try to avoid the temptation to base your purchases on a price basis, or going after a knowledge base management software because someone recommended it to you. Recommendations are okay,...
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