What do employees think about your workplace? Are they satisfied with their job?
Satisfied employees stay loyal to your company, work harder, bring innovative ideas to the table, and recommend your workplace to their friends and family.
But, studies show that only 29% of employees are satisfied with career advancement opportunities at their workplace.
So, how can you address their concerns satisfactorily?
All thanks to employee satisfaction survey questions, you can collect regular feedback from your employees.
Employee satisfaction surveys focus on workplace aspects like productivity, career growth prospects, employee-manager relationships, employee-peer relationships, and more. With regular feedback collection, you can better understand the needs and challenges of your employees.
This blog gives you a detailed roadmap to frame employee satisfaction survey questions to create a happy work culture.
What Is an Employee Satisfaction Survey?
An employee satisfaction survey gives a first-hand account of the opinions or sentiments of your employees in relation to their workplace: Are they satisfied with the pay and compensation? Are they happy with their work responsibilities? Do they see career growth opportunities in their current role? And more.
When you regularly conduct anonymous surveys, employees are more likely to put forth their genuine and honest opinions. Else, if you take their opinion once in a while, they will give friendly answers just to please you.
Sharing employee satisfaction surveys from time to time will help you make necessary adjustments in favor of your employees and retain them for a long period.
Employee satisfaction surveys come in different forms and flavors. Let’s see how.
Employee Satisfaction Survey Types
Based on the frequency and type of questions, employee satisfaction surveys can be divided into 360° employee surveys and pulse surveys.
Let’s understand these surveys in detail:
(a) 360° Employee Surveys
Here, there is an in-depth feedback collection from all the employees. The survey covers all the significant aspects of the workplace like employee pay and perks, subordinates-supervisors relationships, work culture, training needs, and much more.
The frequency of 360° employee surveys varies from organization to organization. Some of them conduct it annually, while others choose to run it quarterly. You can decide the frequency based on your budget and survey requirements.
(a) Pulse Surveys
Pulse surveys are shorter versions of an annual employee satisfaction survey. They are short and crisp, consisting of no more than 2-5 questions. But, they are more frequent, like once a week or once in fifteen days.
Since annual surveys concentrate on many issues at once, it may not be possible to prioritize the significant challenges in an organization. Pulse surveys solve this problem by focussing on one or two core issues at a time.
Read more: Types and Benefits of a Survey Tool
Now, there is a common perception that all satisfied employees are engaged and productive at the workplace. Is this always the case? Let’s find out.
Employee Satisfaction vs Employee Engagement
Employee satisfaction and employee engagement are terms that are used interchangeably. But, there is a considerable difference between these two terms. Any employee can be merely satisfied with pay hikes and benefits. However, it does not mean that they are engaged and productive.
But, engaged employees go way beyond just satisfaction and are genuinely passionate about their work. They put in extra effort to complete their job and bring new ideas to the table. Their zeal and enthusiasm get reflected in their positive attitude, and they become a role model for others.
Image Source: AI2
Benefits of Employee Satisfaction Survey
An employee satisfaction survey is a handy tool when you want to understand your employees’ productivity and engagement levels. In addition, this tool allows you to be proactive while tackling institutional challenges.
(a) Enhance Work Productivity and Engagement:
Research shows that employees are 4.6x times more productive when their opinions are valued. When employees are happy with their work responsibilities, they feel more involved and connected to the organization. They become more proactive in solving problems and have good relationships with their peers. Hence, employee satisfaction is directly related to work productivity and engagement.
(b) Reduce Employee Turnover Rates:
Reports suggest that 25% of employees quit an organization because of low pay and lack of benefits. There could be other reasons for their attrition, such as disrespectful bosses, unclear work responsibilities, poor work-life balance, etc. With an employee satisfaction survey, you can keep track of these disconnects regularly. The sooner you rectify these problems, you will be able to lower the chances of employee turnover.
Read more: How to Improve Employee Retention
(c) Attain Organizational Growth Prospects:
With an employee satisfaction survey, you can predict the growth roadmap of your organization. If employees are happy in their current roles, they will choose to stick with your organization. With enhanced employee loyalty, you also attract top talents and positive word of mouth for your brand.
(d) Analyze Work Culture:
How employees perceive their co-workers, management, superiors, and so on goes a long way in forming their behavior and attitudes. For example, if an employee shares a good rapport with their supervisor, they will be happier with the interaction. In fact, they would not consider switching their job when they are getting constant help and support from their peers.
(e) Encourage Changes at the Workplace:
An employee satisfaction survey is a means of self-reflection for both employees and employers alike. Employees get to know about their work challenges, while employers can take a renewed look at their policies. For example, if employees see the need for training programs to enhance their skills, employers can be proactive in setting them up.
(f) Collect Measurable and Actionable Data:
Collecting concrete and measurable data is very important for any fruitful research. An employee satisfaction survey serves this purpose by collecting the most actionable data. With the help of both open-ended questions and closed-ended questions, you get to know the real sentiments of your employees, like how they rate the work culture, are they happy with the pay hike, do they require training, and more.
Read more: How to Analyze Survey Data Like a Pro
While writing employee satisfaction survey questions, certain best practices help you stay on top.
Best Practices for Writing Employee Satisfaction Survey Questions
Best employee satisfaction survey questions need to be clear, lucid, and easily understood. Let’s see how we can make this possible.
- Use a simple and jargon-free survey language to avoid misinterpretation of questions.
- Make balanced use of both open and closed-ended questions to bring variety to your survey.
- Avoid double-barreled questions, which consist of unrelated questions clubbed into one.
- Use a neutral and unbiased tone in your survey.
- Stay clear of loaded questions that can confuse your employees.
- Ensure a confidentiality clause so that your employees can answer the survey anonymously.
Top employee satisfaction survey questions are well-framed, actionable, and to the point. Creating a repository of these questions is handy when you have to gauge the sentiments of your employees in a time-bound manner.
Read more: How to Analyze Open-Ended Survey Questions
Top 40 Employee Satisfaction Survey Questions
Employee satisfaction survey questions pertain to different aspects of an organization like work culture, employee-supervisor relationships, work-life balance, training needs, and more.
Let’s explore these questions in detail:
1. Work Culture
Questions on work culture gauge how well employees can connect with your company policies, objectives, attitude, or management behavior. In the absence of a strong mission statement, your employees may not be motivated to work harder.
For example, Google is a well-known brand with an employee-friendly work culture. Employees get access to free meals, bonuses, and fantastic vacation packages. Not just that, you can even get your pets (dogs) to the workplace.
(a) Are you satisfied with the work culture of our organization?
(b) How well are you able to connect with the vision and objectives of our organization?
(c)On a scale of (0-10), how likely will you recommend this workplace to your friends and family?
2. Employee-Supervisor Relationships
A study shows that 57 % of employees quit a job due to poor relationships with their supervisors. An amicable relationship with managers keeps your employees more focused and engaged at the workplace. A good supervisor acts as a guide or a mentor and motivates the employees to perform at their best.
(a) Are you satisfied with the guidance from your supervisor?
(b) How often does your supervisor appreciate you?
(c) Rate your supervisor on a scale of (0-10).
(d) How often do you communicate with your supervisor?
(e) Does your supervisor inspire you to enhance your performance?
3. Work-Life Balance
If your employees are overworked or stressed, they may not give their 100% to work. A survey shows that a whopping 83% of American workers are stressed out at their job. With deadlines to meet, employees do not spend much time with their loved ones. This can hamper the quality of their personal lives.
Hence, employee satisfaction survey questions need to be more specific about the well-being of employees. A stress-free employee tends to be more happy and productive at the workplace.
(a) Do you get enough free time to spend with your family and friends?
(b) How often do you take a vacation?
(c) How often do you feel stressed out at work?
(d) Do you have a flexible work schedule?
4. Team Work
Co-workers have a significant impact on your employees’ morale and productivity. Many project tasks are interlinked and require constant communication between teams. If the environment is hostile, employees may not find it comfortable sharing information or asking for help. This can stall the overall growth of your organization.
(a) Do you get enough support from your team members to complete all tasks?
(b) Do your team members value and respect your opinions?
5. Training Needs
Regular training is a means to upgrade employee skills and enhance workplace productivity. The training needs also differ from employee to employee. While a new employee might need work culture training, a seasoned employee might be looking for an advanced design course. Through employee surveys, you can gauge the skill gaps among your team members and plan your training programs accordingly.
(a) Are you happy with the workplace training you receive?
(b) Do you think there is a need for change in workplace training?
(c) How do you rate your workplace training on a scale of (0-10)?
6. Work Challenges
Many employees look for more than just a routine pay hike at their workplace. They value the type of work, roles and responsibilities allocated to them, and the quality of guidance they receive. In the absence of these, they may not be passionate about their work. They might just be filling in the daily hours without any meaningful output.
(a) How do you rate the level of challenge at the workplace?
(b) Are you able to come out with innovative ideas at work?
(c) Do you see good career growth opportunities in your current role?
(d) Do you have a clear understanding of your job responsibilities?
(e) Do you have enough resources/tools to complete your work?
7. Employee Feedback
Is your organization encouraging a constructive feedback mechanism? Constructive feedback highlights both the positives and improvement areas of an employee. A balanced approach makes your employee take feedback in the right spirit. They will be more than forthcoming to make changes in their work and behavior.
(a) Are you happy with the level of feedback you receive?
(b) How often do you take up an employee survey?
(c) Are you happy with the way your feedback is incorporated at the workplace?
8. Appreciation and Employee Recognition
Research shows that 69% of employees work harder if they are appreciated for their hard work. Recognition gives more meaning to their life and acts as a morale booster. It sets the tone for positive emotions at the workplace.
For example, Groupon gifts its employees a bright green Adidas jacket for every year of service. Similarly, Zappos has a peer recognition system wherein employees can give each other $50 for doing exceptional work.
(a) Is there a formal employee recognition system in place?
(b) How often do you get recognized for your work?
(c) Are you satisfied with the appreciation received at work?
9. Satisfaction and Engagement
Studies show that engaged workplaces face 41% less absenteeism. When employees are passionate about their work, they tend to be more involved in it. They take fewer leaves, come out with innovative ideas, and maintain punctuality at the workplace. This increases their overall morale at the workplace, thereby enhancing productivity.
(a) Are you satisfied with your work responsibilities?
(b) Do you feel engaged at your workplace?
(c) How motivated are you at work?
(d) How passionate are you to come out with new ideas?
(e) Do you get enough time to upgrade your skills?
10. Fairness At Work
Any hardworking employee can get disheartened by an unfair division of work. For example, if two members are overburdened in a team of four, the work distribution is not equal. Hence, it is important to distribute an equal amount of work so that few employees don’t get stressed out.
Also, factors such as unfair appraisal structure and lack of promotion opportunities can hurt the morale of the employees. Hence, you need to focus on these aspects closely in your employee satisfaction surveys.
(a) Do you feel that you are treated fairly in the team?
(b) Is there a free and fair division of work in your team?
(c) Do you think that the promotion and pay policies are just?
(d) Are you happy with the policies of the management?
11. Information Dissemination
Timely communication is necessary for employees to complete their tasks in a hassle-free manner. Suppose a worker is new to the company. In that case, they need to be made aware of organizational information like necessary tools to complete a task, meeting schedules, timings of company newsletters, and many more.
(a) Do you have access to all the important information at your workplace?
(b) Does the organization communicate all the required information regularly?
(c) Do you struggle to make informed decisions at work?
Having understood the types of employee satisfaction survey questionnaires, it is essential to know the various ways to measure employee satisfaction.
Other Different Ways to Measure Employee Satisfaction
In addition to an employee satisfaction survey, you can use one-to-one meetings and suggestion boxes to measure employee satisfaction.
(a) Have 1-on-1 Meetings
In a survey or suggestion box, which is usually anonymous, you may not reach out to each of the employees individually. One-to-one meetings make your job easier by having a close and personal discussion with each of your workers. By observing their body language, eye expressions, and gestures, you can better decode their concerns.
But, one-to-one communication can also make your employees hesitant to open up, fearing a backlash. Hence, make sure that you assure confidentiality before collecting their feedback.
Image Source: Get Lighthouse
(b) Use Employee Suggestion Box
Many companies have the provision of an employee suggestions box, either online or offline. The workers can offer regular suggestions on different workplace topics like training needs, career development, work culture, and many more.
The advantage of the employee suggestion box is that employees need not wait for a year to make their voices heard. They can drop in their suggestions throughout the year regularly.
Download: Suggestion Box Form Template
Based on your business requirements, you can access different employee satisfaction survey templates to collect comprehensive feedback.
Free Employee Satisfaction Survey Templates
Online survey tools come with interesting employee survey templates for different applications. For example, powerful software like ProProfs Survey Maker comes with versatile templates like Employee satisfaction NPS, recruitment satisfaction survey, employee training survey, and more. Let’s understand these in detail.
(a) Employee Satisfaction NPS Template
Here, using a single question, “How likely are you to recommend our organization to your friends and family on a scale of (0-10)?”, you get to understand your employee loyalty.
For example, if an employee gives you a score between (9-10), they are happy with the workplace conditions. But, if they give you a low score between (0-6), they are unhappy with the workplace. A score between (7-8) shows a neutral stand with the employee being neither satisfied nor dissatisfied with the work environment.
(b) Recruitment Satisfaction Survey
Using this survey, you get to know how satisfied the employees are with the recruitment process. Some of them may find your questions easy to answer, and others might find them challenging. It has an impact on the recruitment process as these employees share their experiences with potential candidates. With a non-favorable review, you may not be able to attract talented people to your organization.
(c) Employee Training Survey
Training allows employees to upgrade their skills and enhance their career growth prospects. For example, some employees might be looking for specific soft skills training while others may want to upgrade their marketing skills. Through an employee training survey, you get to see if your training meets the needs of all your workers. With a lack of skill up-gradation opportunities, your employees may not find it worthwhile to continue in your organization.
(d) HR Satisfaction Survey
With the help of an HR satisfaction survey, you can check the effectiveness of the HR department in dealing with employee issues. A proactive and friendly HR professional can boost the morale of the employees. When their needs are met on time, employees feel more valued and cared for.
(e) Employee Exit Survey
Employees exit an organization due to multiple reasons such as lack of career advancement opportunities, uncooperative managers, poor pay hikes, and more. An employee exit survey gets to the root of this issue by understanding issues first-hand. Once you have identified the actual reasons for turnover in your organization, you can be better prepared to reduce the employee attrition rate.
Download: Employee Satisfaction Survey Templates
Create a Strong Culture of Employee Satisfaction
Be it a big or small business, analyzing employee satisfaction keeps you updated about your employees sentiments – their happiness with the pay and perks, the relationship they share with their managers, and their satisfaction with work recognition.
Right from reducing employee turnover rates to encouraging behavioral changes at the workplace, employee satisfaction surveys can prove to be miraculous for your business. Ensure that the employee survey questions are simple and jargon-free. Also, keep your survey questions unbiased to ensure a fair response.
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