Knowledge Management

Employee Onboarding: How to Use Your Knowledge Base Effectively

Did you ever imagine walking into the office on your first day at work and getting to know the key players from your team over doughnuts and coffee? Well, that’s how the onboarding program at Zumper goes. Google leads the way when it comes to innovating onboarding programs and naturally excels at making employees feel...
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6 Simple Tips to Building an Excellent Internal Knowledge Base

Do you know: Only 13% of the employees across the world are engaged at their workplaces. Talking of the U.S. alone, a mere 32% of the employees are deeply or superficially engaged in their organizations. Pondering as to why I am randomly stating these facts? Just to bring into limelight the employee engagement crisis that’s...
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Top 5 Technical Writing Tools for Effective Documentation

Technical writing is an art that comes with its own set of nuances, the command on which can be achieved, provided you put in considerable time and effort to master this skill. Calling it an art might appear contrary to its definition but if you delve deep into it, you will realize that it’s much...
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5 Simple Tips for Building a Killer Customer Support Knowledge Base

We live in virtual assistant world where your customers expect instant answers. Sometimes communicating over the phone, email, chat, or a ticket system is just too slow. Today’s customers want fast answers. They don’t want to wait to talk to your support team. They want to ask Alexa, Siri, or Google. So how do you...
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5 Tips to Creating a Software Documentation

Coding is life and soul, bread, and butter for a developer. You put all your heart in creating code and making it user-friendly. But what’s the point of it, if you haven’t worked on your software’s documentation?  Sans documentation, it becomes difficult for users to use your software product, and they are more likely to...
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Why a Searchable Knowledge Base Is the Best Thing for Your Business?

Alone we can do so little, together we can do so much. This quote by Hellen Keller is quite relevant today when collaboration is touted as the new innovation and is seen as indispensable by businesses to craft a positive growth trajectory. Let’s start with a few questions. Does your organization have its roots globally?...
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8 Useful Tips You Should Know Before Buying The Best Knowledge Base Software

Digitization has brought a seismic shift in the business landscape, and nothing has remained untouched by this whirlwind of change. There hardly exists a domain where businesses are not embracing ‘digital’ with open arms. Reasons for this are quite apparent – to keep pace with the competition, get an edge over other businesses and ultimately...
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5 Winning Strategies to Create Online Help Documentation

Did you know? As per a survey by Salesforce, 89% of millennials use a search engine to find answers before making a call to get customer service 70 percent of customers prefer to use a company’s website to get answers to their questions rather than use phone or email – according to Social Media Today...
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6 Quick Hacks to Optimize Your Knowledge Base

A knowledge base speaks volumes about your business dynamics, about what you actually offer to your customers. It is the face of your firm on the basis of which your customers create a perception about your brand in their minds because through knowledge base your customers learn about your product or service. If it’s something...
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Create Help Center like a Pro with These 8 Must-Follow Tips

Do you know that  the DIY (Do It Yourself) market is growing exponentially and is expected to  reach USD 13.9 Billion by 2021 – according to Technavio. Isn’t this figure hair-raising? The question is why has this approach garnered so much acceptance? Firstly, it gives a sense of empowerment to customers and secondly, it reduces...
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Create a Knowledge Base