Knowledge Management

Employee Handbook – Why You Need It and What Should It Cover?

Hiring talented employees and retaining them is a top priority, as your business thrives on your workforce. The kind of experience your new recruits gain during the initial ten days of joining speaks volumes about your organization. Their chances of sticking or leaving your company are the highest in these days. It’s a crucial time,...
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How to Build a Corporate Encyclopedia for Your Business

Knowledge management is a key aspect of any business for the simple reason that it drives employee productivity, enhances efficiency and streamlines work processes. In fact, knowledge management not done right can seriously harm your business growth. Consider this – According to International Data Corp. (IDC), ineffective knowledge sharing has resulted in a mammoth financial...
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A Master Plan to Build a Perfect Knowledge Base for Your Employees

Laying out a plan that is implementation-focused and result-driven is the first step to bring your goals to fruition. Proper planning is paramount if you want to achieve the desired results. Once you are ready with your plan, all you have to do is bring it to action. Similarly, when you need to build your...
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How to Create an Interactive User Guide in Minutes

User guides have evolved significantly since the time businesses first started creating them to assist customers. The journey of user guides from offline to online, boring to interesting, ineffective to effective and complicated to simple, is a testimony to the rapid advancements made by technology. Today, we cannot imagine using a product without a full-fledged...
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Delight Your Customers with Accurate and Context-Specific Help

What do you do if you are on a road that has city maps at every junction, instead of big direction boards? The maps may have detailed information about your city, but will you be able to make sense when you are in a rush to reach your destination? Compared to maps, direction sign boards...
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Build Excellent Product Manuals With Online Manual Creator

Imagine this – Your customer is in a problematic situation. He wants to make an urgent call but unfortunately, the mobile phone hangs. Confused on what to do, he opens his laptop and searches online for the product manual of his mobile phone to fix it quickly. By following the guidelines mentioned in the manual,...
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How to Win Buyers and Influence Sales with FAQ Software

“There is only one boss; the customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” -Sam Walton This quote clearly indicates the immense power customers have. Realizing this can shake you up, no matter how comfortable you are in your position in the...
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4 Steps to Creating Great End User Documentation

You’ve just got a product and it is ready to be launched in the market. But you need an end-user documentation prepared before you hit the market. Now you’re wondering how to create its end-user documentation, right? The thought of building documentation seems quite daunting at first but in reality, it’s not. We’re here to...
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Checklist for Selecting the Best Documentation Tool for IT Companies

Documentation forms the bedrock of a business, particularly for an IT company. A well-defined and full-proof documentation has more advantages than one can imagine. It helps you reduce IT complaints and resolve queries faster so that you can build a better bond with your customers. However, to achieve this, you need to get one thing...
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How to Create the Perfect Knowledge Base Template Article

A carefully-crafted, well-defined and meticulously-structured knowledge base can work wonders for your business. Knowledge base serves as a self-help platform, which your customers can use to address their concerns instantly, without raising tickets and waiting for external assistance. Further, it saves precious time for your customer support teams and helps them solve queries immediately, without...
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Create a Knowledge Base