Knowledge Management

8 Common Mistakes E-commerce Entrepreneurs Tend to Make in a New Business

E-commerce entrepreneurship is not for the faint-hearted given the slew of challenges involved. You need patience, courage and a strong will to get going regardless of how big the mountain of challenges is. To be honest, online entrepreneurship is not everyone’s cup of tea. And yet, people are taking the plunge into it not just...
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Find Out What Your Customers Are Searching for in Your Online Documentation

You’ve created online documentation to guide your customers and support staff with the primary aim of reducing customer tickets. Unfortunately, this effort isn’t getting the desired results. This calls for making significant improvements in your content, making it customer-centric, relevant and information-rich. It is essential that you know what your customers are searching for, the...
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Find out How to Build a Perfect Wiki for Your Business

A report by McKinsey has confirmed that, on average, employees spend 1.8 hours per day and 9.3 hours every week in searching and gathering information. Furthermore, according to IDC, a knowledge worker spends a whopping 30% of his/her day finding information. These statistics corroborate the fact that searching for information is a tough task when...
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5 Major Reasons to Create an Online Knowledge Base

The increasing inclination of businesses towards knowledge management has brought to the fore the need for building an online knowledge bank that serves their customers and employees alike. Unlike some time back, when firms sidelined knowledge management, but today, companies across a spectrum of industries are pulling all stops to manage their business knowledge effectively....
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Brace up Businesses, The Millennials Have Arrived

Mention the word ‘Millennials,’ and an image of competitive, uber-smart, on-the-go and hyper-connected people conjure up in our minds. Millennials have in fact created such a buzz in the market that everyone from recruiters and psychologists to marketers are trying to dissect their behavior and leaving no stone unturned to woo them. Due to shock...
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How Important is an Online Knowledge Base for a SaaS Business

Providing customers with an A-class experience is essential for businesses across all industries. This is even more important for SaaS companies, given the fact that they deal with software products that are complicated and many times difficult to comprehend for end users. Getting constant support requests on how to use a particular software and its...
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3 Sure-Shot Ways to Optimize Your Knowledge Base

You’ve already created a knowledge base for your company, and it’s giving you decent results – your customers are increasingly using it to get information, so support tickets have gone down. This is at a time when you haven’t put much effort into building a best-in-class knowledge base. Now imagine, how tremendously advantageous it can...
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Does Your Workforce Spend Too Much Time Searching for Information?

Corporate professionals have to deal with a humongous amount of data on a daily basis. Especially for those at the managerial level, this task becomes even more tedious when the information is scattered across various files and folders. According to a McKinsey report, employees spend 1.8 hours every day—9.3 hours per week, on an average—searching...
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How Can a Knowledge Base Benefit Your Startup

In the world of internet customer service, it’s important to remember your competitor is only one mouse click away. – Doug Warner It’s a real challenge for startups to brave the fierce competition posed by corporate giants and thrive in the tough business landscape. To ace this race and emerge as a leader over the...
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Consistent Engagement – A Winning Strategy to Retain Your Employees

Employee engagement is a formula that HR managers have been trying to crack for long. Given the increasing rates of employee turnover, they are struggling to find the right way to engage employees. Should you be concerned about it? If you see the figures below, you will definitely be, in case you aren’t. A research...
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Create a Knowledge Base