Knowledge Management

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5 Companies Examples With A+ Knowledge Management Skills

Get inspired by these examples of companies that have excelled at online knowledge management.

How to Create a Knowledge Base: The Complete Guide

Learn how to build an effective online knowledge base with this comprehensive step-by-step guide.

What Is a Knowledge Base: Everything You Need to Know

Worried about the increasing volume of support tickets and struggling to find a solution? Here's everything you need to know about a knowledge base and how it can help.

How to Build a Powerful Customer Service Knowledge Base

Learn how to build a customer service knowledge base. Reduce tickets, enhance staff productivity, and serve customers in a better way.

5 Critical Features Every Knowledge Management System Should Have

Here's a list of the five major features that a knowledge base software should have.

How to Create the Best Online Manuals

Planning to create an online user manual? Here are some of the best practices that can make your work easier.

Organizing the Number of Entries On Your Knowledge Base the Right Way

A knowledge base could potentially include hundreds of entries. It can provide people with answers to literally anything that they want to know about a certain product or service. If you want people to take you seriously then you need to create a knowledge base that will give everyone all the answers that they want....
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3 Steps to a Streamlined Knowledge Base

A knowledge base can contain not just hundreds or thousands of articles, but sometimes hundreds of thousands of articles. Making sure that a repository like this is both usable (i.e., articles are easy to find) and useful (articles are relevant and provide the desired information) requires some careful planning and maintenance, even after the knowledge...
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5 Essential Knowledge Base Management Strategies

Knowledge base management strategies come into play at three different levels of knowledge access in the organization. Knowledge can be accessed either before, during or after any knowledge based management activities are carried out. There are different methods that organizations normally use to capture content and relay the same to the users at various levels....
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The Ultimate Review Checklist for Your Online Knowledge Base Software

Have you ever taken some time off and asked yourself why your company needs to get an online knowledge base software? There are a lot of situations where this chance may present itself to you, and you need to be critically analytical to get this right. Knowledge is indeed power, and when we think about...
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Purchasing the Best Knowledge Base Management Software

When you are looking for a good knowledge base management software, there are some things that you need to pay attention to. First of all, try to avoid the temptation to base your purchases on a price basis, or going after a knowledge base management software because someone recommended it to you. Recommendations are okay,...
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Tips for Selecting the Best Knowledge Base Management Software

Knowledge is power. With power comes the responsibility to use knowledge judiciously for attaining the desired results.  Companies today have a repository of data, most of which remains unorganized and unused. During the times when instant gratification is in high demand, businesses can embrace a full-fledged online knowledge management system to cater to the requirements...
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Tips on Buying Online Knowledge Base Software

Buying an online knowledge base software system is perhaps one of the best decisions you will ever make for your business. While most people are currently aware of the benefits of getting one of these systems installed and implemented into their businesses, not everyone knows what they are supposed to be looking for so far....
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How a Knowledge Base Software Can Help Your Business Succeed

Knowledge base software programs are being designed in a way that everyone can use them. More and more businesses, in diverse fields, are using this software. Today businesses use it to keep their help-related functions as organized as possible. Businesses can keep the information organized for specific situations or industry needs. Plus, there’s always that...
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How a Call Center Can Benefit From a Knowledge Base Software

A call center will always be there for customers who have extremely specific questions that may not be easily answered online. After all, sometimes it’s best to get answers from a person. Still, even the best call center employees may not be fully aware of how to resolve some problems. That is where a knowledge...
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Working With Knowledge Base Software For Your Help Desk

A good help desk needs has to handle the questions and concerns that people might hold regarding certain products or services. Today you can get a knowledge base software program to make it easier for problems to be resolved fast. A help desk program will be used to give people access to answers online. It...
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Create a Knowledge Base