Knowledge Management

Popular Articles

5 Companies Examples With A+ Knowledge Management Skills

Get inspired by these examples of companies that have excelled at online knowledge management.

How to Create a Knowledge Base: The Complete Guide

Learn how to build an effective online knowledge base with this comprehensive step-by-step guide.

What Is a Knowledge Base: Everything You Need to Know

Worried about the increasing volume of support tickets and struggling to find a solution? Here's everything you need to know about a knowledge base and how it can help.

How to Build a Powerful Customer Service Knowledge Base

Learn how to build a customer service knowledge base. Reduce tickets, enhance staff productivity, and serve customers in a better way.

5 Critical Features Every Knowledge Management System Should Have

Here's a list of the five major features that a knowledge base software should have.

How to Create the Best Online Manuals

Planning to create an online user manual? Here are some of the best practices that can make your work easier.

Key things to know before selecting a Help Authoring Tool

Help Authoring is the process of creating, designing, publishing, and managing help content for your business. Using help authoring tools, you can create help manuals, documentation, and more. These tools can be used by an individual author or a team of writers and editors, to create content on a large scale collaboratively.  Before we get...
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Creating the Perfect Knowledge Base Article

Knowledge bases…. Sigh! Certainly not the most exciting aspect of your business, right? Customers don’t go gaga over knowledge bases on Social Media and the general, but incorrect, belief is that they hardly influence the buying decisions of your customers (Our personal experience has shown it to be otherwise, but more on that later). Most...
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Employee Onboarding: Your Company’s First Impression

Finding the right person for your organization is beyond rewarding. It’s a satisfying feeling when you can tick off all the checkboxes during the hiring process, but you are not done yet! The next step – the onboarding process, will be equally important in welcoming the new hire and  ensuring the employee is smoothly integrated...
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7 Astonishing Ways to Apply Knowledge Base to Your Business

To create the perfect FAQ, online manual, user guide or wiki you need a tool that combines help authoring and knowledge management features such as ProProfs Knowledgebase. Let’s look at the different ways in which you can use knowledge base software. #1 Self-Service Cloud Knowledge Base The self-service knowledge base, also known as the online...
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The Secret to Improve Customer Experience Without Running a Call Centre

Most customers will have questions when they learn how to use your product or service. If they have to call support, every time they don’t understand something, then their frustration level goes up. By 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human. (Gartner) Your customers don’t...
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9 Tips to Grow Corporate Memory

Corporate memory consists of the valuable lessons and best practices that an organization accumulates over time. The larger a company gets, the more difficult becomes the task of managing corporate memory. This is where a knowledge management software plays a crucial role by helping companies to foster organizational learning, through creating, sharing and applying knowledge....
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Tips for Creating the Best Knowledge Base Applications

A knowledge base can make the difference between good software and great software. For a program to be great, users have to know a program well enough to feel comfortable using it. In this sense, a knowledge base too is like a program which needs to be user friendly. But what is a knowledge base,...
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How to Win Customers with a Search Effective Knowledge Base

Your software may be the best on the planet, but users would never know if they don’t know how to use it. Search effectiveness in knowledge bases is essential for users to be able to navigate your software and troubleshoot any problems they may encounter. The ability to navigate your knowledge base will greatly color...
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10 Best Practices for Creating Knowledge Base Articles

At ProProfs, we regularly update our different product knowledge bases based on our customers’ feedback. We try hard to make the help articles truly useful for our customers. At the same time, we have an internal knowledge base where different departments securely share information with each other. For instance, our Sales team uses the internal knowledge base...
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How to Create the Best Online Manuals

Online manuals can be a Godsend, for users and programmers alike. An online manual allows the user to familiarize themselves with the program, on their own time, at their own pace, without having to hassle tech support. This is good news for programmers, who spend less time (and money) fielding unnecessary questions. We’re going to...
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Create a Knowledge Base