Customer Support

What is Survey Fatigue & How to Avoid It?

Surveys have long established their place as the best customer engagement tool available to companies. And as such every company sends out feedback and satisfaction surveys to all their customers. Be it for a new product launch or an after sales survey, on an average a customer partakes in at least 20 surveys initiated by...
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5 Golden Rules for Customer-Centric Copywriting Your Support Reps Should Use

Your company is the best in the business. You have world-class products because you buy from the best suppliers using top-notch materials. Everyone buys from you and your competitors cannot even come close in matching your quality and product range! Strangely, for some reason, you can’t increase your market share and move forward. Even though...
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CX Specialist Ben Motteram Divulges Upcoming Trends in Customer Support

The promise of a delightful customer support experience comes with the responsibility of actually delivering it consistently. Just buying and installing the latest customer support software onboard does not automatically mean that you will provide a great experience to your customers. There are various things that need to be taken into account besides the use...
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Best Practices for Designing Customer Satisfaction Surveys

The hardest part of creating a customer satisfaction survey isn’t getting your customers to take the survey. Many customers would be willing to attempt any survey you present in front of them. However, whether they’ll complete the survey or leave it midway is something you can’t be sure of. Unless of course, you do the...
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Which Live Chat Software is Best for an eCommerce Business?

Imagine this: Your customer wishes to buy a new set of black jeans, but a busy schedule is all you get to see. That’s when they resort to online shopping. However, as they search for the perfect black jeans online, a plethora of options leave them confused. So, what makes them decide to make a...
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Create and Send a Net Promoter Score Survey to Measure Customer Loyalty

The Net Promoter Score is an industry-wide standardized measure of customer loyalty. First introduced in 2004 by Friedrich Reichheld, Bain & Company, and Satmetrix, it has been widely accepted by all industries over the past decade. The Net Promoter Score is a simple-to-use tool that evaluates customer loyalty by asking them a single question, “how...
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Leverage Your Business Growth with Customer Emotions

Identify and understand a customer’s drive and needs. It is an indispensable exercise that a business needs to do to ensure their long-term success. Most of the buyer’s decisions are influenced by their emotions. Tapping into consumer emotions can, thus, give you a significant edge over your competition; allowing you to flexibly pivot your business....
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How to Use Live Chat Software for Lead Generation

It’s been more than a year that you started your business. It’s doing well so far, but now you feel that it’s time to go online. You know that reaching your audience is important and taking your business online can help you do so in lesser time and investment. Thinking of it like that, you...
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Canned Responses for Better Customer Service Email Management

There are times when there may not be a ready solution to address a customer’s problem. This is when canned responses and rule-based automated messages enable your support team to quickly send emails to customers. Canned responses are one of the unique ways in which companies can deliver excellent customer service. They are pre-populated helpdesk...
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Employee Surveys is Still the Best Way to Measure Engagement

Employee surveys are tools utilized by organizations to measure engagement, morale, and performance of employees. Additionally, companies also use employee surveys to collect feedback and insights from their employees. With the advent of new methods of machine learning and predictive analysis, many experts are of the opinion that employee surveys are a thing of the...
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