Customer Support

What Is Help Desk Software Used For?

Do your customers appreciate you when it takes a lot of time to resolve their queries? Of course, not. As a business, you need to ensure minimal or no downtime. When you employ a support ticketing software, there are a few chances of your customer complaints going on hold. Your operators can send timely responses...
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6 Ways to Improve Customer Experience on Your Ecommerce Website

It is, therefore, worthwhile to improve customer experience, especially when it comes to ecommerce. Making frequent updates to your website is indispensable; guaranteeing your customers have a delightful experience while browsing and shopping for your products and services. Improve ecommerce customer service by overcoming hassles, ensuring that there is quick loading of your website, and...
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How Can a Help Desk Software Improve Customer Service in Healthcare

Did you know before making an appointment with a doctor, 83% of patients visit the hospital’s website? Around 1 in 20 searches on Google are health-related topics. These numbers show how important it is to have a responsive website for a healthcare business. Now, along with creating and maintaining a website for your healthcare business,...
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An Insider View on Customer Support Strategies with Lindsay Willott

Every brand in the market wishes to revamp its customer support strategies after a certain period of time. No wonder we come across so many articles online that speak of various strategies that organizations can implement to improve their customer service. But are these articles sufficient enough to revamp the existing strategies? Well, I’d say...
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How Surveys Help in Making Data Driven Decisions

Data is the new oil. Data is the fuel for the modern marketing machinery; Data has changed how businesses operate. But like every mineral in its raw, unprocessed form, data is just a bunch of numbers, graphs, and information.  The result of this surge in the value of data? Companies are willing to spend large...
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All for One and One for All: How to Get Agents Collaborating

Process improvement never happens in isolation, whether it’s about increasing the efficiency of your supply chain, or enhancing the quality and timeliness of your customer service interactions. To develop better ways of doing things in your organization, your team will need to collaborate and brainstorm ways of optimizing business processes or to make the job...
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Expert Roundup: What Does Great Customer Service Mean to You?

Whenever organizations ask, “what does great customer service mean to you?”, I end up saying “it depends!” And, it is true. What could be a great aspect for me can turn out to be an average aspect for others during their customer journey. But imagine this, there is an eCommerce platform that you think of...
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What is a Help Desk Software and What are its Benefits?

Imagine this: You are booking a cab to work and running low on cab wallet. So, you make a transaction online and go forward to book your cab. However, you discover to your horror that the cab wallet failed to show the right balance, even after the successful bank transaction. What do you do? You...
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