Customer Support

10 Things Never to Say to a Customer on Live Chat

My first full-time job as a grown-up was into customer service. And I’ll never forget that first time I literally got an earful from my manager, and rightly so. I was hired to work as a live chat operator for a computer hardware store, and like most other young people, I was super confident. So,...
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Difference Between a Customer Support Hero and an Agent

Did you know that 55% of customers are willing to pay more for a quality experience? Reduction of customer efforts is a crucial factor in customer loyalty, therefore it comes as no surprise that customer service over social media increased by 250% in the last two years. However, what most people don’t know is that...
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7 Tips to Reap the Best out of ProProfs Chat

Live chat has become one of the most reliable tools that foster business growth. However, the tool’s usefulness strongly depends on the user, so if you do not know how to adequately utilize your live chat, you won’t end up with the expected results. Here at ProProfs, we want to help our clients make the...
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Transform Your Small Business to Enterprise Business with Live Chat

Yes, you heard that right! Growing a small business is a challenge, but it’s a greater challenge not to use the right strategies that help it becomes an enterprise business. Every big company started out small. Believe it or not, Hewlett-Packard was just two people working in a garage and McDonalds started out with just...
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Buyers Guide – How To Choose The Best Live Chat Software

Do you really need a Live Chat Software for your Business? You don’t need to be a marketing guru to figure out that quality customer service is key to the long-term success of any business. Your customers are your best bet when it comes to spreading the word about your products or services. And by...
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4 Quick Steps To Offer Support On Mobile with live chat app

In the last couple of decades, the ever-growing use of smartphones has started to influence the online businesses in numerous ways. The rise in mobile traffic leads us to the market where desktop live support is no more considered as the most efficient way of reaching out to the customers. It has been observed that...
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How to Improve Customer Service Using Live Chat

In this digital age where we spend most of our time online interacting with automated response bots, a little human touch goes a long way in making things personalized. Call centers came into existence with the aim to support sales and after-sales services of companies. However, customers do not have the time and patience to...
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