Customer Support

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Customer Touchpoints 101: Identify and Leverage Your Touchpoints Efficiently

What Is a Customer Touchpoint? A touchpoint is where interaction occurs between the brand and the customer.  Turn the clock back a few decades ago, and these interactions were limited and easy to track. However, the current scenario is not that simple in terms of interactions. Marketing, PR, third party sites, online reviews, etc. have...
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How to Build Brand Loyalty by Improving the Customer Experience

People think of loyalty as a customer for a lifetime, but it is really much simpler than that. It’s about the next time, every time. – Shep Hyken No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward,...
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The E-commerce Guide: How to Tackle eCommerce Customer Pain Points

There is no magical pain relief spray to ease customer pain points. Every challenge needs your undivided attention. Period. Online transactions are going through the roof and beyond- In 2019, U.S. online retail sales amounted to 365.2 billion US dollars. This figure is expected to double in the next 5 years, making life difficult for...
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How to Create Online Questionnaire Easily

You’ve probably heard how a good questionnaire is the backbone of any market and social research. But the success of any questionnaire depends on how effortlessly it blends with the needs of the target audience and their ease of giving appropriate inputs. A sure shot way of ensuring success using these is incorporating the use...
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How Can Surveys Be Helpful in Improving Your Customer Experience

No matter what size a business you are, your customers will be essential to you. It doesn’t matter even if you only have a handful.   You do your best not to be pushy with your customers while selling your products/services. You try to engage with them periodically. You try to address their queries and challenges...
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How to Offer Personalized Customer Service Using a Help Desk Ticketing System

There lies an evident gap between satisfied and delightful customers. That gap is called Personalization. So it is Sunday morning, you enter into a coffee shop and get greeted by your name. You sit at your favorite place with your coffee cup which spells your name- ‘Shar-late’. Two sips and a few smiles later, you...
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Tips for Managing a Remote Customer Service Team

The above screenshot comes from the Deloitte Millennial Survey of 2017 that shows the percentage of millennials reporting that their employers have adopted flexible arrangements. Of these flexible work arrangements, the flexibility of being able to work from anywhere takes the biggest priority. Why? To find an answer to this question let us shave a...
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50+ Customer Experience Statistics for 2020

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! This definitely gives you the motivation to focus more on creating a delightful experience for your customers. Undoubtedly...
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The Complete Customer Service Training Guide

Did you know that 56% of people around the globe believe that companies need to take action on feedback provided by their customers? Well, customer feedback is exactly what’s going to help your business improve its customer service process efficiently. You need to take into account their expectations, needs, and final feedback for your services...
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