Customer Support

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All Things About SaaS Customer Service

The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. On the other hand, in the same research, we can see that the average American tells 15 people when they’ve had a poor SaaS customer support...
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Different Customer Types: Issues & Solutions

A good business sense demands you to treat every person as a customer, even if they are just window shopping or casually checking out products on your website. You should make them feel welcome, giving them enough attention so that they can at least feel inclined to spend some time at your marketplace. In your...
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Why Is It Important for Customer Support to Use Social Media

The constant evolution of technology is changing the way we communicate. This has seen new forms of customer support come in. From toll-free numbers to automated chat boxes, these new ways are more accessible and more convenient. Social media is the latest of these ways and is changing the way customer service is provided. Moreover,...
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How to Establish The Ultimate Omni-Channel Customer Support System

52% of customers expressed in a survey that they are willing to pay more for speedy and efficient customer experience. While, 42% of consumers would do the same for a friendly, welcoming experience with a brand. Such numbers indicate that great quality results in huge profitability for a company. What’s more, it is also an...
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How Emotions Can Impact Customer Engagement

Emotions are the driving force behind a successful customer engagement strategy. How your product or service offering makes your customers feel is an important determinant of how the end-users will perceive your brand. The most successful brands are the ones which inspire more positive emotions than negative ones.  “People will forget what you said, people...
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Live Chat Etiquette for Customer Service: 11 Tips to Boost Customer Satisfaction

Why do people love certain brands? A lot of the times it has something to do with the friendliness of their customer services department. Delighted customers, who receive consistent and satisfying customer service, are always a big asset for any business as they often turn out to be the evangelists for the brand. One of...
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5 Steps to Create a Personalized Client Model to Drive Your Marketing Strategy

Have you personalized your marketing strategy? If you have not, then you’re probably living under the rock. I started to notice more and more personalized campaigns a few years ago, and back then personalization was a kind of a revolution in the marketing industry. Back then, I was working as a social media manager at...
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Enhance Service Process with Customer Service Collaboration

Imagine a situation where your customers are leaving your business due to inefficient customer support. You get a clear indication that your customer support department lacks the resources to timely resolve customer queries.   Then it’s high time you make up for your inefficient customer support and enhance customer service. Train your operators and offer abundant...
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