ProProfs Acquires HelpIQ!

The ProProfs family is growing, and how! Our latest acquisition is HelpIQ, a leading knowledge base software and online help documentation tool that makes it easy to create help centers, knowledge bases, user manuals, FAQ’s and much more. Reputed companies such as Adobe, Spirit Airlines, Accenture and Nissan trust HelpIQ for their online documentation needs....
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5 Essential Knowledge Base Management Strategies

Knowledge base management strategies come into play at three different levels of knowledge access in the organization. Knowledge can be accessed either before, during or after any knowledge based management activities are carried out. There are different methods that organizations normally use to capture content and relay the same to the users at various levels....
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The Ultimate Review Checklist for Your Online Knowledge Base Software

Have you ever taken some time off and asked yourself why your company needs to get an online knowledge base software? There are a lot of situations where this chance may present itself to you, and you need to be critically analytical to get this right. Knowledge is indeed power, and when we think about...
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Purchasing the Best Knowledge Base Management Software

When you are looking for a good knowledge base management software, there are some things that you need to pay attention to. First of all, try to avoid the temptation to base your purchases on a price basis, or going after a knowledge base management software because someone recommended it to you. Recommendations are okay,...
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Tips for Selecting the Best Knowledge Base Management Software

It is no secret that there are currently a number of knowledge base management software in the market. These programs have been designed with differing functionalities and features. When companies are trying to get their hands on some of the best of these programs so far, the key is to focus on a program that...
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Tips on Buying Online Knowledge Base Software

Buying an online knowledge base software system is perhaps one of the best decisions you will ever make for your business. While most people are currently aware of the benefits of getting one of these systems installed and implemented into their businesses, not everyone knows what they are supposed to be looking for so far....
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How a Knowledge Base Software Can Help Your Business Succeed

Knowledge base software programs are being designed in a way that everyone can use them. More and more businesses, in diverse fields, are using this software. Today businesses use it to keep their help-related functions as organized as possible. Businesses can keep the information organized for specific situations or industry needs. Plus, there’s always that...
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How a Call Center Can Benefit From a Knowledge Base Software

A call center will always be there for customers who have extremely specific questions that may not be easily answered online. After all, sometimes it’s best to get answers from a person. Still, even the best call center employees may not be fully aware of how to resolve some problems. That is where a knowledge...
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Working With Knowledge Base Software For Your Help Desk

A good help desk needs has to handle the questions and concerns that people might hold regarding certain products or services. Today you can get a knowledge base software program to make it easier for problems to be resolved fast. A help desk program will be used to give people access to answers online. It...
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What Makes Knowledge Base Software So Beneficial?

A knowledge base software program can make a huge difference if you need help with generating a FAQ website or help database. It’s designed to facilitate the customer service processes in your workplace by housing the information that is critical to the success of a program. In fact, the advantages that come with this kind...
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