Niharika Singh

Niharika Singh

Niharika holds years of experience in customer support with a special interest in project management. She has a deep understanding of how organizations can leverage tools such as project management software, help desk, and live chat for maximum success. In her free time, she enjoys sketching, painting, and writing.
Niharika Singh

My Articles

Why Use Project Management Software for IT Teams?

What factors are really essential for successful project implementation for an IT team? Is it: Creating the perfect project plan? Communicating with teams seamlessly? Managing risks as and when they are encountered? Well, these are some good aspects to consider, but a case study conducted by Mohd Hairul Nizam Nasir explains there are seven critical success...
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What are Common Project Management Software Features?

There are numerous issues you can face as a project manager, such as: Inefficient team collaboration Chaotic workflow Time-consuming report generation Improper project planning …and so on. So, you decided to search for a project management software for your business. But, with so many choices in the market, you take a step back and wonder...
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Why Help Desk Software is Important for Your Business?

Customer service is the driving force for any business.  You may have a great product and the best marketing team, but you can still struggle while reaching out to your target audience or retaining current customers. Wondering why?  Lack of required resources in your arsenal can cause this struggle. Did you know that 32% of...
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Top Ways to Improve Customer Service in Healthcare

Patients today make healthcare decisions based on customer service, accessibility, and cost. In fact, they need self-service access to healthcare-related content and their personal information.  They prefer making appointment confirmations, receiving health reminders, and educational tips through a website or app. The healthcare industry cannot ignore the importance of customer service.  Did you know? 83%...
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Achieving 3 C’s of Healthcare With Effective Project Management

Healthcare is one industry that always has high expectations. According to the 2018 Global Medical Trends Survey Report, the rise in patient count increased from 6.8% in 2017 to 7.2% in 2018. Over the past few years, there has been a massive increase in demand for medical staff, skilled expertise, and efficient healthcare project management....
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What Is Help Desk Software? Its Benefits & Latest Support Trends

Dimensional Research conducted a survey among various customers. They asked them about the one factor that affects their loyalty towards the company the most.  Their answer? Customer support. Customers prefer to talk to a support representative to resolve an issue. This not only ensures issues are resolved instantly but also results in customer delight.  That...
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How to Identify Project Scope: All You Need to Know

Most projects are usually doomed right from the start.  Why?  Three words – unclear project scope.  Defining scope of a project is extremely important to not only make sure no obstacles crop up unexpectedly but also to resolve any potential risks that may arise during its execution.   According to the Pulse of the Profession Report...
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Common Project Risks and How EPM Software is a Great Solution

Imagine you’ve recently taken up a project after meeting with a client and understood what they wish to achieve through their vision. You gather your entire team to plan out how to execute the project within a set deadline. You allocate the resources and assign specific goals to your team members, and everything is going...
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How to Communicate with Customers Effectively

Twenty three percent consumers seek face-to-face interaction for complicated customer service issues. These issues may relate to the product or service not working, troubleshooting, sub-standard quality, etc.  Resolving such customer problems on call or email is near to impossible. But, the reality is only 5% of customer service interactions begin with a face-to-face meeting. Did...
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