Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn.
Jared Cornell

My Articles

Help Desk Vs Technical Support: What’s The Difference?

Often, we use the term “help desk” to refer to all kinds of customer assistance services, including technical issues as well. In fact, in everyday life, people throw around the words “help desk” and “technical support” almost interchangeably. However, did you know that there’s a sharp line of difference between the help desk and technical...
Read More

20+ Important Strategic Customer Service Objectives

If you can’t measure it, you can’t improve it.                                   William Thomson, Lord Kelvin Read, absorb this quote and let’s answer a question- Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of...
Read More

Improve Help Desk Performance: 10 Ways To Do It Better

Is managing your company help desk a tough challenge? Are you unable to cater to the customers’ needs and their grievances? This post is dedicated to addressing this issue by and large! Here, you will be engaged in a detailed discussion on how to run a help desk and the various ways to improve help...
Read More

50+ Customer Retention Statistics You Should Know

How many times have you bought something from a brand more than once? Or, let me ask you this way: Do you have a specific brand in mind when you want to buy a particular item, for example, a pair of running shoes? Very few will say yes. Companies focus on getting new customers, but...
Read More

153 Customer Service Quotes to Up Your Customer Experience Game

Every business aims to be customer-centric now. Only a company that makes its customers’ prime focus can stand out from the crowd and gain recognition. So, if I were to ask you, which brand do you remember that you’d recommend to your friends? No matter what brand you choose, there must be something that you...
Read More

How to Use Real Time Feedback Survey for Business Growth & Development

Immediately after an Uber ride, you are asked a heartfelt question, “ How was your recent trip with (the driver’s name)? After providing a star rating, you are asked to “Give a compliment?” Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day....
Read More

22 Customer Service Principles: The Secret to Delightful Customers

Do you remember any situation where you switched your telecom service provider just because they were not responsive enough to your support-related queries? If yes, there you go!!  What made you switch? What were you actually looking for? Well, it’s a one-word answer: High-Quality Customer Service Image Source If you make customers unhappy in the...
Read More

12 Principles & Help Desk Best Practices

Undoubtedly, the help desk is the lifeblood of an organization. A robust help desk addresses the queries of customers promptly and yields a powerful service cycle. By ensuring customer-centric service, the help desk enables businesses to create a rapport with end-users, maintain their image, and build customer loyalty.  Businesses exploit help desk management software to...
Read More

Top 7 Ways to Build Long-Lasting Customer Relationships

With so many options in the market, brands find it challenging to cultivate long term business relationships with their customers. They know that once established, success is guaranteed. With strong customer relationships in place, a business gets to: Increase customer base Boost sales Improve business potential But for a brand to reach that level, earning...
Read More
Get Started Free