Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction.

My Articles

20 Effective Email Management Tips Trending in 2020

We were in a discussion at ProProfs about utilizing working hours productively, and that’s when one of the team members mentioned that he spends about 40% of his time checking and managing emails. This was actually alarming, as 40% is a significant amount of time. That’s when we realized that as an organization, we need...
Read More

ITIL Problem Management Process – Your Lifecycle Guide

Information Technology is full of jargon that most of us do not understand. To top these complex terms are processes, frameworks, tools, and acronyms. Among these floating terms, one that has found prominence in recent times is ITIL problem management. Why is this concept important? That’s because the goal of the IT service desk professionals...
Read More

Everything You Need to Know About Customer Satisfaction Surveys

The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you– Derek Sivers, Founder CD Baby Marketers can tell how true these words are. They know customer happiness is everything for any business. But,...
Read More

Why Customer Satisfaction Survey Is Important For Business Growth

Can you imagine the mindset of customers who are satisfied with a business? After a negative experience, certain emotions come to the forefront, which can be-Frustration, disappointment, and disrespect.  The impact of these emotional outbursts is immediately seen on a brand’s sales and performance. Let us understand what does the word satisfaction implies for a...
Read More

How to Deliver 24/7 Support Without 24/7 Staff

With the constantly increasing expectations of customers, providing 24/7 support is no more a choice. Instead, it has become a need of the hour, indispensable to survive the intense competition existing in the business ecosystem. Unlike a decade ago, when customers were willing to wait for brands to act on their requests, modern-day customers lack...
Read More

What Is Survey Software? Types & Benefits of a Survey Tool

No matter if you run a million-dollar business or are employed, the chances are that you have come across a survey. Be it rating your overall experience of staying at a 5-star hotel in Vegas or simply rating your Uber driver, we have all been there and done that! For most business owners, surveys have...
Read More

How to Focus on Customer Service to Grow Your Business in 2020

It’s no secret that customer service is an essential aspect of every business. That said, many companies overlook their customer experience, and they don’t often consider it an ROI generating metric. There are many reasons to believe that customer service has a direct impact on the bottom line, especially as we move into a more...
Read More

The CES Guide: What Is a Good Customer Effort Score

  Customer experience is the new marketing battlefront – Chris Pemberton A vast majority of marketing and customer-relation experts believe that customer experience is about to take over aspects like product price and quality and we could not agree more. Contemporary consumers are demanding more than just a product/ service at a reasonable price. There...
Read More

6 Steps to Create an Attractive and Engaging Survey

A satisfied customer is the best business strategy of all – Michael LeBoeuf You have decided to survey your customers. Great! You have decided to survey your customers. Great! But is it enough to be aware of this strategy? Of course not, you need to understand what makes a good survey and how can you...
Read More

Build an Empowered Team with A well- defined Customer Service Philosophy

Every company has a unique identity.  They have their own culture, way of dealing with conflicts, and the managerial hierarchy.  But, when it comes to customers, there are very few companies who understand the importance of standing out of the crowd and making customers feel delighted. Take Tesco Express, for example; they have a habit...
Read More
Create a Course