Jared Cornell

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction.

My Articles

What Is the Difference Between CSAT, CES, and NPS? Pros & Cons Explained

Are you just thinking about starting your own business? Or are you already working on growing one? No matter what your perspective is, so far, you’re probably aware of how unpredictable and demanding the modern market may be. Opposite to the old-fashioned concept of commerce, modern ways of doing business (and particularly e-commerce!) go far...
Read More

Pandemic Planning for Businesses: How to Cope up With COVID-19

Tough times are inevitable in life and in business. But how you compose yourself during those times defines your spirit and will define your future.” – Richard Branson, Founder- Virgin Group As the world gradually adapts to the current COVID-19 pandemic and more and more people move indoors to practice social distancing, businesses, globally, are...
Read More

How to Set Measurable Customer Service Goals for Your Team

From customer service, support to experience, you have a lot to accomplish to keep your customers satisfied.  Well, that’s because 87% of satisfied customers are more likely to upgrade or add services and are less likely to cancel. And, ultimately become brand loyals. So, to make sure your customers are satisfied with your brand, you...
Read More

101 Guide on Good Customer Service

“When you help others feel important, you help yourself feel important too.” – David J. Schwartz, Author, and Motivational Speaker That’s exactly what Lego did for a seven-year old Luka Apps who was devastated after losing his favorite toy – Ninjago. The boy wrote a heartfelt letter to the company saying: Well, the company was thrilled...
Read More

How to Create a Customer Oriented Culture

There is only one boss: the customer. He can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else. – Sam Walton This statement by Sam Walton is probably one of the best descriptions of the modern market conditions. It pretty much explains the value of customers and gives...
Read More

8 Strategies to Make Ticket Escalation Process More Effective

Resolving customer issues on the first contact is the ultimate aim of every organization. Failure to do so can cause customers to rate a company’s customer service as inadequate. This has implications – statistics show that most customers – 89% – start buying from competitors due to poor customer service experience according to a report by Oracle. ...
Read More

15 Customer Service Psychology Tips to Provide Better Support

We’ve seen popular brands create some of the most memorable and successful customer service stories. And we’ve all tried to follow their footsteps. But rather than following them, why not see what really worked for them? Believe it or not, but customer service psychology is one of the driving factors for their success. Well, just...
Read More

Issue Tracking Software: The What, Why, and How Explained

When customers buy a product or a service, there is always a chance that they would experience challenges while using them. The one obvious thing they will do when faced with such a situation is – reach out to your support staff and report the problems they are experiencing. Managing and tracking customer issues on...
Read More

100 Customer Satisfaction Questions to Measure Customer Happiness

You are reading this blog because you think feedback is important, don’t you? Indeed, after knowing that about 91% of customers don’t complain after a bad customer experience but simply move on to your competitor’s product or service, you can become eager to know what’s on their mind. So you may know that unsatisfactory customer...
Read More

The 15 Essential Customer Success Metrics & KPIs (How to Measure & Improve Them)

Customers always have so many options in the market to choose their desired product or service. But what about the business owners? “Do they get the opportunity to choose as well?” No, they obviously don’t. If anything, you have a specific target audience who finds your services relevant. Just in case they aren’t satisfied, they...
Read More
Start Your Help Desk