Jared Cornell

Author

Jared Cornell

Jared is a customer support expert. He has been published in CrazyEgg, Foundr, and CXL. As a customer support executive at ProProfs, he has been instrumental in developing a complete customer support system that more than doubled customer satisfaction. You can connect and engage with Jared on Twitter, Facebook, and LinkedIn.

Articles by Jared Cornell

Guide to Create an Effective Employee Surveys [Questions + Templates]

In an era where the employee experience holds as much weight as customer satisfaction, understanding the inner workings of your team is vital. Did you know businesses that score in the top quartile of their organization in employee engagement outperform those in the bottom quartile by 21% in profitability and 17% in productivity? This statistic...
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Create the Perfect Employee Evaluation Form: Templates and Detailed Guide

Performance assessments are crucial for organizations to measure employee effectiveness, provide feedback, and foster growth. According to Gallup, companies that provide continuous strength-based feedback can reduce turnover by almost 15%, while 92% of people believe that constructive criticism effectively improves performance. In this blog, we will explore the importance of employee evaluations, share best practices,...
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8 Best Cognito Forms Alternatives in 2024

Cognito Forms is a well-known name for those familiar with form-building tools. I too, have used it extensively and can vouch for its effectiveness to boot. However, I was curious to try out additional options with features that better align with my specific needs and thus came up with my list of the 8 best...
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Top 10 Delighted Alternatives & Competitors in 2024

As someone who understands the significance of user feedback to businesses, I’ve always searched for the best tools to understand users’ thoughts and feelings. Delighted has been a trusted companion for many on this journey.  But recently, my curiosity got the better of me, and I decided to venture out into the vast world of...
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10 Customer Effort Score Software to Try in 2024 [Compared]

A loyal customer base is the backbone of every big or small business. But then, what makes customers tick? Is it the quality of services or products you offer them?  Or is it the support quality that they receive when they need it? From what I found, there’s a third power in play, i.e., customer...
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10 Best Form Builder Software to Simplify Data Collection

Do you want to create functional online forms for your website, but don’t know where to start? You need a form builder software that is easy to use, flexible, and powerful enough to meet your business goals. Here’s the list of the 10 best form builder software tools based on my personal experience, research, and...
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10 Best Customer Experience Management Software in 2024

Welcome to my blog, where we’ll explore the game-changing innovations in customer experience management software. From data-driven insights to personalized interactions, CX management software solutions empower businesses to elevate customer satisfaction, build brand loyalty, and drive sustainable growth. But how will you find the perfect tool in this sea of software all claiming to be...
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9 Best Employee Engagement Survey Software in 2024

Modern employees today are looking beyond just a 9-to-5 job. They are more passionate about their work than ever and want to find true meaning in what they do.  So, how do you ensure your employees are engaged at work?  One way is to leverage employee engagement software to create employee engagement surveys, forms, and...
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9 Best Survey Software for Small Businesses to consider in 2024

Aside from all the characteristics of a good survey software, a survey software for small businesses, specifically, must have these two essential features – it should be easy to operate, and it should be able to offer a comprehensive survey experience within a reasonable price range. While there are n numbers of survey tools available,...
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10 Best Employee Pulse Survey Tools to Consider in 2024

In today’s fast-paced business world, prioritizing employee satisfaction is the key to success. A happy and motivated team not only boosts productivity but also fosters a positive work environment, and the best way to figure this out is, of course, through surveys.  Truth be told, there are innumerable tools in the market that offer employee...
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