Brayn Wills

How can businesses put all their knowledge into practical use? Knowledge base software is the answer! Most businesses struggle with fragmented content lost in random emails and docs, leading to repetitive tasks. Being in the customer support domain for 10+ years, I know how a knowledge base tool can help elevate customer support and internal...

In the fast-paced business world, doing things the right way is crucial.  But, let’s be honest, keeping track of all steps and processes can be a headache for employees. This can take a toll on their efficiency and productivity.  Standard operating procedure (SOP) software can help address these pain points by providing employees with a...

Technical writing is an art that is challenging but not impossible to master.  While anyone can build technical documentation that feels fluffy and complicated to read, only an exceptionally skilled technical writer can explain a product in a simplified way that even a layman can easily understand. In-demand technical writers today are not just good...

When it comes to online documentation management, finding the perfect tool to streamline content creation and knowledge sharing can be a deal-breaker. Document360 may be a popular tool, but it’s not the first choice for many businesses. Expensive subscription plans and a lack of template options are some serious drawbacks that make users look for...

Do you often see your employees hop from desk to desk in search of information and knowledge?  If yes, then it’s about time you employed wiki software! Wiki software, as the name suggests, is a powerful tool that can prove incredibly useful for creating a collaborative, knowledge-sharing culture within your organization. In simple terms, the...

A help desk overflowing with support tickets, agent productivity hitting an all-time low, and work efficiency going down the drain! If these challenges hit too close to home, it’s about time you deployed online documentation software.  With the right tool by your side, you can empower customers to self-serve, boost internal knowledge sharing, and enhance...

Whether you are a startup or a well-established organization, knowledge management will always be a crucial part of your success story.  Despite realizing its importance, many organizations fail to manage their information assets which becomes a roadblock in the smooth functioning of internal processes.  This eventually impacts your team’s efficiency, performance, and by that extension,...

Employees often have a hard time understanding and implementing the always-evolving business processes.  Productivity and efficiency witness a sharp drop when employees encounter challenges making heads and tails of their business processes.  That’s precisely why you need to document your process workflows.  A dedicated document workflow acts as a single source of truth, explaining to...