What Do You Know?

25 Questions  I  By RobynKemp
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 What Do You Know?
This quiz is designed to review materials covered during the training process.

  
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Questions and Answers

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1.  Which of the following are examples customer did not participate claims?
A.
B.
C.
D.
E.
2.  Which of the following are examples of customer participated claims?
A.
B.
C.
D.
E.
3.  What is PEGA used for?
A.
B.
C.
D.
4.  IPS is the system that processes all card based transactions and chargebacks?
A.
B.
5.  Please select all ways documents can be looked up in EDR?
A.
B.
C.
D.
6.  Crystal Reports should only be pulled once a week?
A.
B.
7.  Select all systems that you use in Passport.
A.
B.
C.
D.
E.
F.
8.   Match the field to the correct description.
A. Processing Menu-work the case
A.
B. Debit Card #
B.
C. REG E indicator
C.
D. Fraud Indicator
D.
E. Case scheduled to worked again date
E.
F. Case/Claim #
F.
G. 90th day-resolve by date
G.
H. Claim Type
H.
I. Amount of Error-Amount in Dispute
I.
J. Last day to chargeback oldest transaction
J.
K. Dispute form Receipt Date
K.
9.  Match the menu item to the correct description.
A. Processing Menu-work the case
A.
B. Debit Card #
B.
C. REG E indicator
C.
D. Fraud Indicator
D.
E. Case scheduled to worked again date
E.
F. Case/Claim #
F.
G. 90th day-resolve by date
G.
H. Claim Type
H.
I. Amount of Error-Amount in Dispute
I.
J. Last day to chargeback oldest transaction
J.
K. Dispute form Receipt Date
K.
L. 1.
L.
M. 2.
M.
N. 3.
N.
O. 4.
O.
P. 5.
P.
Q. 6.
Q.
R. 7.
R.
S. 8.
S.
T. 9.
T.
10.  Read the scenario and provide which letter type should be sent: A REG E claim had provisional credit issued. A chargeback was completed and the merchant did not represent. The case can be closed, and the customer needs to be notified.
11.  Read the scenario and determine the appropriate outcome for the claim: A customer is disputing $38.49 as a double billing. The card was present and is still open. The 2nd charge is for $37.49. The transactions are 30 seconds apart. The claim appears valid. What would you do?
A.
B.
C.
D.
12.  Please match the comment samples.
A. Processing Menu-work the case
A.
B. Debit Card #
B.
C. REG E indicator
C.
D. Fraud Indicator
D.
E. Case scheduled to worked again date
E.
F. Case/Claim #
F.
G. 90th day-resolve by date
G.
H. Claim Type
H.
I. Amount of Error-Amount in Dispute
I.
J. Last day to chargeback oldest transaction
J.
K. Dispute form Receipt Date
K.
L. 1.
L.
M. 2.
M.
N. 3.
N.
O. 4.
O.
P. 5.
P.
Q. 6.
Q.
R. 7.
R.
S. 8.
S.
T. 9.
T.
U. 05/03/13 cb for $40.00 rc 4837-TAE
U.
V. 05/03/13 chargeback submitted, pending merchant response which could take up to 45 days. (P3 05/23)TAE
V.
W. Chargeback done
W.
13.  Match the Hogan(Passport) screen to its correct function.
A. Processing Menu-work the case
A.
B. Debit Card #
B.
C. REG E indicator
C.
D. Fraud Indicator
D.
E. Case scheduled to worked again date
E.
F. Case/Claim #
F.
G. 90th day-resolve by date
G.
H. Claim Type
H.
I. Amount of Error-Amount in Dispute
I.
J. Last day to chargeback oldest transaction
J.
K. Dispute form Receipt Date
K.
L. 1.
L.
M. 2.
M.
N. 3.
N.
O. 4.
O.
P. 5.
P.
Q. 6.
Q.
R. 7.
R.
S. 8.
S.
T. 9.
T.
U. 05/03/13 cb for $40.00 rc 4837-TAE
U.
V. 05/03/13 chargeback submitted, pending merchant response which could take up to 45 days. (P3 05/23)TAE
V.
W. Chargeback done
W.
X. HDNR
X.
Y. HDNE
Y.
Z. HDRF
Z.
. DD$0
.
. I STMT DDA
.
14.  Select all information that can be obtained using THST.
A.
B.
C.
D.
E.
15.  Match the transaction code to the definition.
A. Processing Menu-work the case
A.
B. Debit Card #
B.
C. REG E indicator
C.
D. Fraud Indicator
D.
E. Case scheduled to worked again date
E.
F. Case/Claim #
F.
G. 90th day-resolve by date
G.
H. Claim Type
H.
I. Amount of Error-Amount in Dispute
I.
J. Last day to chargeback oldest transaction
J.
K. Dispute form Receipt Date
K.
L. 1.
L.
M. 2.
M.
N. 3.
N.
O. 4.
O.
P. 5.
P.
Q. 6.
Q.
R. 7.
R.
S. 8.
S.
T. 9.
T.
U. 05/03/13 cb for $40.00 rc 4837-TAE
U.
V. 05/03/13 chargeback submitted, pending merchant response which could take up to 45 days. (P3 05/23)TAE
V.
W. Chargeback done
W.
X. HDNR
X.
Y. HDNE
Y.
Z. HDRF
Z.
. DD$0
.
. I STMT DDA
.
. 6019
.
. 6023
.
. 6017
.
. 6021
.
16.  What information should be on a corrected dispute form that is being used for chargeback?
A.
B.
C.
D.
17.  Match the PAN/POS entry mode to the correct description.
A. Processing Menu-work the case
A.
B. Debit Card #
B.
C. REG E indicator
C.
D. Fraud Indicator
D.
E. Case scheduled to worked again date
E.
F. Case/Claim #
F.
G. 90th day-resolve by date
G.
H. Claim Type
H.
I. Amount of Error-Amount in Dispute
I.
J. Last day to chargeback oldest transaction
J.
K. Dispute form Receipt Date
K.
L. 1.
L.
M. 2.
M.
N. 3.
N.
O. 4.
O.
P. 5.
P.
Q. 6.
Q.
R. 7.
R.
S. 8.
S.
T. 9.
T.
U. 05/03/13 cb for $40.00 rc 4837-TAE
U.
V. 05/03/13 chargeback submitted, pending merchant response which could take up to 45 days. (P3 05/23)TAE
V.
W. Chargeback done
W.
X. HDNR
X.
Y. HDNE
Y.
Z. HDRF
Z.
. DD$0
.
. I STMT DDA
.
. 6019
.
. 6023
.
. 6017
.
. 6021
.
. 81
.
. 90
.
. 01
.
. 80
.
. 06
.
18.  Unauthorized charges require the transactions to be SAFE reported. Match the correct SAFE reporting reason to the PAN/POS entry mode.
A. Processing Menu-work the case
A.
B. Debit Card #
B.
C. REG E indicator
C.
D. Fraud Indicator
D.
E. Case scheduled to worked again date
E.
F. Case/Claim #
F.
G. 90th day-resolve by date
G.
H. Claim Type