What Do You Know?

25 Questions  I  By RobynKemp
This quiz is designed to review materials covered during the training process.

  
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Question Excerpt

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1.  Which of the following are examples of REG E claims?
A.
B.
C.
D.
E.
2.  Which of the following are examples of Non REG E claims?
A.
B.
C.
D.
E.
3.  What is PEGA used for?
A.
B.
C.
D.
4.  IPS is the system that processes all card based transactions and chargebacks?
A.
B.
5.  Please select all ways documents can be looked up in FILENET?
A.
B.
C.
D.
6.  Crystal Reports should only be pulled once a week?
A.
B.
7.  Select all systems that you use in Passport.
A.
B.
C.
D.
E.
F.
8.    Match the field to the correct description.
A. A
A.
B. B
B.
C. D
C.
D. C
D.
E. E
E.
F. F
F.
G. G
G.
H. H
H.
I. I
I.
J. J
J.
K. K
K.
9.  Match the menu item to the correct description.
A. 1.
A.
B. 2.
B.
C. 7.
C.
D. 6.
D.
E. 5.
E.
F. 4.
F.
G. 3.
G.
H. 8.
H.
I. 9.
I.
10.  Read the scenario and provide which letter type should be sent: A REG E claim had provisional credit issued. A chargeback was completed and the merchant did not represent. The case can be closed, and the customer needs to be notified.
11.  Read the scenario and determine the appropriate outcome for the claim: A customer is disputing $38.49 as a double billing. The card was present and is still open. The 2nd charge is for $37.49. The transactions are 30 seconds apart. The claim appears valid. What would you do?
A.
B.
C.
D.
12.  Please match the comment samples.
A. 05/03/13 cb for $40.00 rc 4837-TAE
A.
B. 05/03/13 chargeback submitted, pending merchant response which could take up to 45 days. (P3 05/23)TAE
B.
C. chargeback done
C.
13.  Match the Hogan(Passport) screen to its correct function.
A. HDNR
A.
B. HDNE
B.
C. HDRF
C.
D. DD$0
D.
E. I STMT DDA
E.
14.  Select all information that can be obtained using THST.
A.
B.
C.
D.
E.
15.  Match the transaction code to the definition.
A. 6019
A.
B. 6023
B.
C. 6017
C.
D. 6021
D.
16.  What information should be on a corrected dispute form that is being used for chargeback?
A.
B.
C.
D.
17.  Match the PAN/POS entry mode to the correct description.
A. 81
A.
B. 90
B.
C. 01
C.
D. 80
D.
E. 06
E.
18.  Unauthorized charges require the transactions to be SAFE reported. Match the correct SAFE reporting reason to the PAN/POS entry mode.
A. 90-card present
A.
B. 01-manual entry
B.
C. 81-e-commerce
C.
D. 90-card present-counterfeit
D.
19.  You have 90 days to chargeback a transaction from its transaction date.
A.
B.
20.  The merchant has 45 days to represent (refute) a chargeback.
A.
B.
21.  According to REG E we have 3 days to issue provisional credit.
A.
B.
22.  Match the case life to the case type.
A. REG E
A.
B. NON REG E
B.
C. Reassertion
C.
D. ATM Case
D.
23.  Every claim requires the card to be closed with a 'U" status using PL20.
A.
B.
24.  Credit needs to be reversed from the customer due to a merchant credit. No accounting option is available in PEGA. A DD$0 needs to be completed along with a GL WEB entry.
A.
B.
25.  Debit Card OPS Rocks!
A.
B.
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