Paid By Other Means Claim
Non Receipt of Service/Merchandise Claim
Not As Described/Defective Merchandise Claim
Travel&Entertainment Claims (hotels/car rentals)
Duplicate Processing Claims
Returned Merchandise Claims (non face to face)
To look at dispute forms.
To review transaction history.
Please Examine Group Access.
To review and process cases.
All of the Above
I STMT DDA
Issue provisional credit, chargeback as double billing.
Issue final credit, write off as Threshold case.
Deny claim as they are different amounts.
Send a letter asking for cancellation information.
Customer's transaction history.
Search by transaction amounts.
Search by transaction codes.
Verify transaction type and card # used.
All of the above.
Everything, leave it as it is.
Name, Card#, all transactions, issuer certification, signature.
Name, Card#, DDA#, signature.
Nothing, it can be blank.