Training And Development

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1.  A career is defined as _______
A.
B.
C.
D.
2.  The expectations that employers and employees have about each other is called a
A.
B.
C.
D.
3.  Sixty percent of all age groups rated __________as reasons for staying with a company.
A.
B.
C.
D.
4.  ________is the process by which employees progress through a series of stages, each characterized by a different set of developmental tasks, activities, and relationships
A.
B.
C.
D.
5.  The second step of the career management process is ______
A.
B.
C.
D.
6.  All but one of the following is true of protean careers. Name the exception.
A.
B.
C.
D.
7.  Performance appraisals provide information most relevant to _________
A.
B.
C.
D.
8.  Which of the following is not a manager’s role in career management?
A.
B.
C.
D.
9.  Turnover rates and quality of job candidates are examples of measures of success of career management systems.
A.
B.
10.  The generational age cohorts have very different desires for security and the ability to balance work and personal life.
A.
B.
11.  Training
A.
B.
C.
D.
12.  ___________ is not an approach used to develop employees?
A.
B.
C.
D.
13.  Companies that have evaluated their tuition aid reimbursement programs have found they accomplish all except ________
A.
B.
C.
D.
14.  The Myers-Briggs Type Indicator (MBTI) could be helpful to a manager in all but one of the following situations. Name the exception.
A.
B.
C.
D.
15.  An in-basket exercise in an assessment center
A.
B.
C.
D.
16.  Research shows that the most change resulting from upward feedback and 360-degree systems occurs in individuals who ________
A.
B.
C.
D.
17.  A major assumption of using job experiences for development is that
A.
B.
C.
D.
18.  Negative outcomes of job rotation include all except __________
A.
B.
C.
D.
19.  All of the following except _______ are personality characteristics of people likely to seek a mentor and be attractive as protégés.
A.
B.
C.
D.
20.  The primary reason assessment centers are useful for development purposes is participants receive feedback on their strengths and weaknesses.
A.
B.
21.  An example of an internal pressure that affects organization’s training needs is _____________
A.
B.
C.
D.
22.  The first step in the succession planning process is ___________
A.
B.
C.
D.
23.  Cross-cultural preparation
A.
B.
C.
D.
24.  If an expatriate were assigned to ___________ the rigor of their pre-departure training should be highest for which of the following country assignments?
A.
B.
C.
D.
25.  ___________ is (are) an example of a high rigor training method.
A.
B.
C.
D.
26.  Succession planning involves all except which of the following?
A.
B.
C.
D.
27.  Use of ___________ is growing due to their knowledge and lower cost.
A.
B.
C.
D.
28.  Which of the following is not associated with long-term success of diversity programs?   
A.
B.
C.
D.
29.  Employers are not required to make reasonable accommodation in a training program for a disabled employee if the employee does not request it.
A.
B.
30.  Surveys of diversity training efforts have found all except _____
A.
B.
C.
D.
31.  Compared to other technology-based training methods, ___________ has the lowest level of transfer of training.
A.
B.
C.
D.
32.  Which of the following is not true for online learning?
A.
B.
C.
D.
33.  All of the following except ____________ are benefits of using technology in training.
A.
B.
C.
D.
34.  __________ is an interactive training experience in which a computer provides a stimulus, the trainee responds, and the computer analyzes responses and provides feedback.
A.
B.
C.
D.
35.  Online learning is most effective for teaching _________
A.
B.
C.
D.
36.  All of the following except ____________ is a principle for designing e-learning.
A.
B.
C.
D.
37.  All of the following except _________  is a situation in which training support is most needed.
A.
B.
C.
D.
38.  Which of the following can be used both as a training tool and as a tool to improve work performance?
A.
B.
C.
D.
39.  Blended learning has been found to be more effective than face-to-face instruction for motivating trainees to learn.
A.
B.
40.  A(n) ______________ is a technology platform that can be used to automate administration, development and delivery of all of a company’s training programs.
A.
B.
C.
D.
41.  Cable installers learn how to correctly install cable and high-speed internet by crawling through two-story houses built inside a training center. This is an example of _______
A.
B.
C.
D.
42.  Which of the following training methods has the highest level of transfer of training and the lowest cost?
A.
B.
C.
D.
43.  Development time for self-directed learning is longer than for other types of training programs.
A.
B.
44.  All of the following are true regarding role play except ________
A.
B.
C.
D.
45.  Which of the following are components found in a typical behavior modeling session?
A.
B.
C.
D.
46.  The components of team learning are
A.
B.
C.
D.
47.  Which of the following training methods is best for transfer of learning?
A.
B.
C.
D.
48.  A statement of the basic components of O-J-T is: Tell, Show, Do, Review.
A.
B.
49.  Which of the following is not true of business games? They ______
A.
B.
C.
D.
50.  Which training method does not belong with the other three?
A.
B.
C.
D.
51.  Measures to determine how much trainees have changed as a result of training is ___________ evaluation.
A.
B.
C.
D.
52.  Which of the following is not a factor indicating use of an ROI analysis? The training _______
A.
B.
C.
D.
53.  Kirkpatrick's four levels of evaluation include
A.
B.
C.
D.
54.  Criteria relevance is
A.
B.
C.
D.
55.  If your test covering this chapter contained no questions covering evaluation designs, the test would be ____________
A.
B.
C.
D.
56.  An evaluation study of the effectiveness of a new software program was conducted using volunteers. What is the greatest threat to validity?
A.
B.
C.
D.
57.  Cost-benefit analysis is the process of determining the economic benefits of a training program using marketing methods.
A.
B.
58.  If an organization wants to determine which of two training programs is best, a _____________ evaluation design should be used.
A.
B.
C.
D.
59.  __________ is a time period in which participants no longer receive the training intervention.
A.
B.
C.
D.
60.  Evaluation designs without pretesting or comparison groups are most appropriate when you are interested only in whether a specific level of performance has been achieved, and not how much change has occurred.   
A.
B.
61.  Research shows that just over ______ percent of employees successfully transfer training immediately after completing training and ____ percent one year after training.
A.
B.
C.
D.
62.  In lecture, an action plan was described as very similar to ___
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B.
C.
D.
63.  My in-class story of the wreck on my brother’s motorcycle was used as an example of _____________
A.
B.
C.
D.
64.  The stimulus generalization approach to transfer suggests that _________
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B.
C.
D.
65.  One of the two reasons knowledge management systems fail is because there is inadequate coordination between the training and information technology departments.
A.
B.
66.  Programs that emphasize near transfer should teach general concepts and broad principles.
A.
B.
67.  Which of the following is not an example of a knowledge management method?
A.
B.
C.
D.
68.  _____ is personal knowledge based on individual experience and personal communications through discussion and demonstrations.
A.
B.
C.
D.
69.  A self-management module might include
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B.
C.
D.
70.  Application assignments are most commonly associated with the ________ theory of transfer.
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B.
C.
D.
71.  _____ match(es) major activities of the training program and specific times or time intervals.
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B.
C.
D.
72.  The ability to use several different approaches to diagnosing a computer software problem is an example of which type of learning outcome?
A.
B.
C.
D.
73.  A manager assures an older employee that they can learn the new company software and reminded the employee they had learned the old system quickly.  The manager is:
A.
B.
C.
D.
74.  A program to improve safety behavior involving posting data on safe work behavior and supervisor recognition of safe behaviors relies primarily on _____ learning theory.
A.
B.
C.
D.
75.  In the famous Oklahoma humorist, Will Rogers’ saying, “There are three kinds of men: the one that learns by reading, the few that learn by observation, and the rest of 'em that have to pee on the electric fence for themselves”, what learning theory best fits learning by observation?
A.
B.
C.
D.
76.  When tasks are complex, the best type of practice is:
A.
B.
C.
D.
77.  The terms “at night” and “malfunctioning landing gear on an airplane” are examples of the _____ component of a training objective.
A.
B.
C.
D.
78.  Self-efficacy is most similar to which of the following concepts?
A.
B.
C.
D.
79.  Research on the influence of age on training found that _____ had the largest influence on training performance of trainees over 40 years of age.
A.
B.
C.
D.
80.  Research shows trainees with a performance orientation exert more effort to learn and use more complex learning strategies than trainees with a learning orientation.
A.
B.
81.  Inexpensive, can collect data from a large number of persons, but may lack detail and requires time are advantages and disadvantages of the _____ method of needs
A.
B.
C.
D.
82.  _____ analysis asks the questions, “Will employees perceive the training program as an opportunity or waste of time?  Which persons or groups (employees, managers, vendors,) have an interest in seeing training succeed?”
A.
B.
C.
D.
83.  All of the following statements regarding cognitive ability are true except:
A.
B.
C.
D.
84.  The first step in developing a competency model is:
A.
B.
C.
D.
85.  The best needs assessment method for sexual harassment and diversity issues is:
A.
B.
C.
D.
86.  Reading-to-learn skills involves searching for and reading information in manuals, books or charts.
A.
B.
87.  All of the following statements regarding cognitive ability are true except:
A.
B.
C.
D.
88.      _____ is employees’ belief that they can successfully perform their job or learn the content of the training program.
A.
B.
C.
D.
89.  The most relevant type of needs analysis for preparing training materials is:
A.
B.
C.
D.
90.  Based upon a task analysis inventory, tasks that are rated as infrequently performed and low difficulty, should not be included in a training program.
A.
B.
91.  The question, “Do I have the budget to buy training services?” is most appropriately asked by _____ at the _____ level of analysis.
A.
B.
C.
D.
92.  Personal knowledge based on individual experience is called
A.
B.
C.
D.
93.  A business-embedded model
A.
B.
C.
D.
94.  The first step in the strategic training and development process is
A.
B.
C.
D.
95.  The corporate university model
A.
B.
C.
D.
96.  According to chapter two, the customer model
A.
B.
C.
D.
97.  The first step in creating a corporate university is to develop metrics.
A.
B.
98.  The company's reason for existing is the
A.
B.
C.
D.
99.  In an unstable business environment, characterized by mergers and acquisitions,
A.
B.
C.
D.
100.  Human resource planning
A.
B.
C.
D.
101.  The business-embedded model
A.
B.
C.
D.
102.  Voluntary, future focus, high use of work experience
A.
B.
C.
D.
103.  Evaluation measures knowledge not in training objectives
A.
B.
C.
D.
104.  Most popular psychological test for EE development
A.
B.
C.
D.
105.  Collecting information & providing feedback about behavior, communication style, values & skills
A.
B.
C.
D.
106.  Next to last step in Training Design Process
A.
B.
C.
D.
107.  Equipment and material are same in training as on job
A.
B.
C.
D.
108.  Self-management, peer & management support
A.
B.
C.
D.
109.  First step in designing evaluation plan
A.
B.
C.
D.
110.  Trainee’s belief that rewards will result from learning
A.
B.
C.
D.
111.  Ability to apply learned skills when work not identical to training
A.
B.
C.
D.
112.  EPSS
A.
B.
C.
D.
113.  Observation, focus groups, interviews, records
A.
B.
C.
D.
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