Tico Sample Online Exam

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 Tico Sample Online Exam
TICO SAMPLE EXAM

  
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  • 1. 
    TICO is responsible for administering the Travel Industry Act, 2002. To which Ministry does TICO report?
    • A. 

      The Ministry of Travel and Consumers

    • B. 

      The Ministry of Small Business and Consumer Services

    • C. 

      The Ministry of Tourism

    • D. 

      The Ministry of Business and Government Services

    • E. 

      The Ministry of Ontario Travel


  • 2. 
    Jane Smith works in a call centre in Halifax, Nova Scotia. They are owned by ABC Wholesaler, a registrant, which is located in Hamilton, Ontario. Calls are forwarded to the call centre from 7:00 pm to 7:00 am, when ABC Wholesalers is closed. Does Jane have to pass the TICO exam?
    • A. 

      Yes, because Ontario consumers will call the line and Jane is answering questions on behalf of the registrant.

    • B. 

      No, because the call centre is located in Halifax and, as TICO is an Ontario organization, the rules don' t apply.

    • C. 

      Yes,because every travel counselor in every province must pass the TICO exam.

    • D. 

      No,because after-hours emergency call centres are exempt from complying with the TICO Education Standards.


  • 3. 
    Before counseling or advising a client,a travel agent must do which of the following:
    • A. 

      Inform the client of any counseling fee charges

    • B. 

      Show the client a picture of the travel service being sold

    • C. 

      Advise the client of the need for travel documentation (passport, visa)

    • D. 

      Ask to make an imprint of the client's credit card


  • 4. 
    If a registrant becomes aware that a different cruise ship is substituted in place of the cruise ship the client booked, they must do which of the following:
    • A. 

      Advise the client about the name of the new ship and his/her cabin number

    • B. 

      Give the customer a full refund

    • C. 

      Rebook the client on the ship they wanted when that ship is available

    • D. 

      Offer the customer the choice of a full refund or comparable alternate service acceptable to the customer


  • 5. 
    Joe Smith works at ABC Travel. John and Joan Clark book a tour package to a country where all the banks and restaurants are closed on Saturday, and shorts and T-shirts are not allowed in any of the temples or palaces. What are Joe's obligations in these matters?
    • A. 

      None because in this case the Clarks specifically asked to travel to this country and therefore it can be assumed they did their research

    • B. 

      None. Aside from explaining the travel documentation needed for travel, Joe is not obligated to tell them anything else.

    • C. 

      Joe is responsible for telling the clients about standards of services at the destination that may be different from Canada

    • D. 

      Joe is responsible for telling the Clarks' about the banks but not about matters that deal with eating in restaurants or how to dress when sightseeing.


  • 6. 
    When advertising a price, Ontario Regulation 26/05 demands that the following be shown:
    • A. 

      Retail sales tax

    • B. 

      Federal goods and services tax

    • C. 

      All taxes, fees, levies, service charges and surcharges

    • D. 

      All taxes except retail sales tax and federal goods and services tax


  • 7. 
    Whose responsibility is it to check that a client's accommodation is as it was described at the time of purchase?
    • A. 

      The client

    • B. 

      The registrar

    • C. 

      The registrant who acquired the right to sell the accommodation

    • D. 

      The hotel supplying the accommodation


  • 8. 
    ABC Travel Agency orders their airline tickets from XYZ Holidays. Jane Smith purchased a return flight overseas from ABC Travel Agency. The agent at the airline ticket counter noted that her passport said Jane Smith, but the name on the e-ticket was Joan Smith. The airline agent refused it issue a boarding pass. Who is responsible for this situation?
    • A. 

      The airline ticket agent, as she should have known the name was obviously a typo

    • B. 

      Jane Smith, as she had plenty of opportunity to review the details of the e-ticket before she arrived at the airport

    • C. 

      The travel agent at ABC Travel Agency, as he should have ensured that all the information on the e-ticket was correct before sending it on to Jane

    • D. 

      XYZ Holidays, as they made the spelling mistake in the first place


  • 9. 
    Which of the following is covered by the Compensation Fund?
    • A. 

      Counselling fees paid to a travel agent

    • B. 

      The cost of alternative travel services

    • C. 

      Taxes

    • D. 

      Insurance premiums


  • 10. 
    What is the filing deadline for making a claim on the Compensation Fund?
    • A. 

      Within 30 days of the date of the registrant or end supplier airline or cruise line failure

    • B. 

      Within 60 days of the date of the registrant or end supplier airline or cruise line failure

    • C. 

      Within 6 months of the date of the registrant or end supplier airline or cruise line failure

    • D. 

      Within 1 year of the date of the registrant or end supplier airline or cruise line failure


  • 11. 
    The phrase "to promote a fair and informed marketplace where consumers can be confident in their travel purchases" is the
    • A. 

      Mission statement of the Ministry responsible for consumer legislation in Ontario

    • B. 

      Mission statement of TICO

    • C. 

      Vision statement of TICO

    • D. 

      Purpose of the Travel Industry Act, 2002


  • 12. 
    The administration of the Travel Industry Act, 2002 was delegated to TICO by the
    • A. 

      Federal government

    • B. 

      Travel industry

    • C. 

      Ministry responsible for consumer legislation in Ontario

    • D. 

      Ontario provincial government


  • 13. 
    TICO works with which three groups to carry out its mandate?
    • A. 

      Consumers, travel retailers, the federal government

    • B. 

      Travel retailers, travel wholesalers, consumers

    • C. 

      The travel industry, the provincial government, consumers

    • D. 

      Suppliers, travel agents, consumers


  • 14. 
    The best description of Ontario's Travel Industry Act, 2002 is that it
    • A. 

      Outlines the rights of consumers

    • B. 

      Sets down the rules under which travel retailers and travel wholesalers must operate in Ontario

    • C. 

      Goes into detail to explain the content of the related regulations

    • D. 

      Provides guidelines to travel retailers and travel wholesalers about what must be included in vacation packages


  • 15. 
    Can the Registrar act as Director?
    • A. 

      Yes, because the Registrar must be responsible for all decisions made

    • B. 

      Yes, because the Registrar is also the Chair of the Board of Directors

    • C. 

      No, because the Director supervises the duties of the Registrar

    • D. 

      No, because the Registrar supervises the duties of the Director


  • 16. 
    TICO lays charges after discovering that a man has been selling travel services without being a registrant or an employee in a registrant's agency or office. When the man sees his name in the newspaper, he threatens to take legal action against TICO for violating his privacy. He will lose the case because
    • A. 

      Ontario Regulation 26/05 provides that TICO's Registrar must make these details available to the public

    • B. 

      The Ministry responisible for consumer protection in Ontario lays charges against illegal sellers of travel, not TICO

    • C. 

      No law says a person has to be registred to sell travel services in Ontario

    • D. 

      Ontario Regulation 26/05 specifically states that no one can take legal action against TICO


  • 17. 
    What is the total amount that the Compensation Fund will pay for claims arising from an event?
    • A. 

      $5 million to reimburse consumers for all claims

    • B. 

      $5 million to reimburse consumers or pay for immediate departures

    • C. 

      $5 million to reimburse consumers or pay for immediate departures plus $2 million for trip completion

    • D. 

      An unlimited amount so that all claims are paid


  • 18. 
    In the Travel Industry Act, 2002, the term "representation" refers to
    • A. 

      Print representation only

    • B. 

      Print advertisements except for billboards

    • C. 

      Presentations of any type, including oral, print, and electronic

    • D. 

      Oral presentations only


  • 19. 
    According to the Travel Industry Act, 2002 a travel agent does NOT have to inform a client before booking
    • A. 

      That conditions at the destination may be different from those in Canada

    • B. 

      The total price of the travel services, including all taxes and service charges

    • C. 

      That a counseling fee is applied by the agent

    • D. 

      That some days can be cloudy, even in a sun destination


  • 20. 
    ABC Travel puts an advertisement in the newspaper that announces a package holiday "From $999 and up". TICO would not consider this acceptable because
    • A. 

      The price shoud have been shown as $999.00 to prevent any confusion

    • B. 

      Registrants are required to include PST and GST in the advertised price

    • C. 

      The Regulation states that consumers must know the exact cost of all the travel services provided.

    • D. 

      The advertisement did not specifically state whether the price is in Canadian or US dollars


  • 21. 
    Which of the following does a wholesaler NOT have to include on the invoice prepared by the wholesaler for the travel agent?
    • A. 

      Name and address of the travel agent

    • B. 

      Terms of payment and amount paid

    • C. 

      The names of the clients on whose behalf the travel agent has purchased the service

    • D. 

      Typical destination information and required travel documentation


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