Sfsu: Isys 363 - Chapter 11

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Multiple choice and true/false questions from chapter 11 in Essentials of Management Information System, 9 ed. , by Laudon & Laudon.

  
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  • 1. 
    What was the primary problem facing the Girl Scouts regarding their supply chain problems?
    • A. 

      Ordering process was inefficient for a large volume of orders

    • B. 

      High error rates in ordering and fulfillment

    • C. 

      Required too much time of volunteers

    • D. 

      Paper-based system was outdated


  • 2. 
    In which way did network economics play a role in the Girl Scouts solution to their supply chain problems?
    • A. 

      The cost per user for their hosted Web solution

    • B. 

      The use of a centralized database

    • C. 

      Using a centralized system for orders and distribution

    • D. 

      Network economics did not play a strong role in the solution


  • 3. 
    Which of the following is NOT part of the implementation process?
    • A. 

      Preparing documentation

    • B. 

      Acquiring hardware

    • C. 

      Systems analysis

    • D. 

      Creating detailed design specifications


  • 4. 
    Information systems problems typically result from:
    • A. 

      Poor information requirements.

    • B. 

      A combination of people, organizational, and technical factors.

    • C. 

      Organizational and technical factors.

    • D. 

      Inadequate change management.


  • 5. 
    Which process develops a detailed description of the functions that a new information system must perform?
    • A. 

      Feasibility study

    • B. 

      Requirements analysis

    • C. 

      Systems design

    • D. 

      Test plan development


  • 6. 
    The entire system-building effort is driven by:
    • A. 

      Organizational change.

    • B. 

      Feasibility studies.

    • C. 

      Data.

    • D. 

      User information requirements.


  • 7. 
    Systems design:
    • A. 

      Describes what a system should do to meet information requirements.

    • B. 

      Shows how the new system will fulfill the information requirements.

    • C. 

      Always tries to increase precision.

    • D. 

      Includes the testing phases.


  • 8. 
    System design specifications that address database issues will include specifications for:
    • A. 

      Volume and speed requirements.

    • B. 

      Data entry.

    • C. 

      Input, processing, and output controls.

    • D. 

      Program logic and computations.


  • 9. 
    Transferring transaction data from a legacy system to the new system would be defined by which system design specification?
    • A. 

      Input

    • B. 

      Database

    • C. 

      Manual procedures

    • D. 

      Conversion


  • 10. 
    Determining methods for feedback and error handling would be defined by which system design specification?
    • A. 

      Training and documentation

    • B. 

      User interface

    • C. 

      Manual procedures

    • D. 

      Security and controls


  • 11. 
    Unit testing:
    • A. 

      Includes all the preparations for the series of tests to be performed on the system.

    • B. 

      Tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.

    • C. 

      Tests each program separately.

    • D. 

      Provides the final certification that the system is ready to be used in a production setting.


  • 12. 
    System testing:
    • A. 

      Includes all the preparations for the series of tests to be performed on the system.

    • B. 

      Tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.

    • C. 

      Tests each program separately.

    • D. 

      Provides the final certification that the system is ready to be used in a production setting.


  • 13. 
    Acceptance testing:
    • A. 

      Includes all the preparations for the trials.

    • B. 

      Tests the functioning of the system as a whole in order to determine if discrete modules will function together as planned.

    • C. 

      Tests each program separately.

    • D. 

      Provides the final certification that the system is ready to be used in a production setting.


  • 14. 
    In a parallel conversion strategy, the new system:
    • A. 

      Is tested by an outsourced company.

    • B. 

      Replaces the old one at an appointed time.

    • C. 

      And the old are run together.

    • D. 

      Is introduced in stages


  • 15. 
    In the direct cutover conversion strategy, the new system:
    • A. 

      Is tested by an outsourced company.

    • B. 

      Replaces the old one at an appointed time.

    • C. 

      And the old are run together.

    • D. 

      Is introduced in stages.


  • 16. 
    Changes in hardware, software, documentation, or production to a production system to correct errors, meet new requirements, or improve processing efficiencies are termed:
    • A. 

      Compliance.

    • B. 

      Production.

    • C. 

      Maintenance.

    • D. 

      Acceptance.


  • 17. 
    The worth of systems from a financial perspective essentially revolves around the question of:
    • A. 

      Systems ownership.

    • B. 

      Information requirements.

    • C. 

      Multiyear financial models.

    • D. 

      Return on invested capital.


  • 18. 
    ___________________ are tangible benefits of information systems.
    • A. 

      Improved asset utilization, increased organizational learning, and improved operations

    • B. 

      Reduced workforce, lower outside vendor costs, and increased productivity

    • C. 

      Increased productivity, reduced workforce, and increased job satisfaction

    • D. 

      Lower operational costs, improved resource control, and more information


  • 19. 
    ___________________ are intangible benefits of information systems.
    • A. 

      Improved asset utilization, increased organizational learning, and improved operations

    • B. 

      Reduced workforce, lower outside vendor costs, and increased productivity

    • C. 

      Increased productivity, reduced workforce, and increased job satisfaction

    • D. 

      Lower operational costs, improved resource control, and more information


  • 20. 
    A business document indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n):
    • A. 

      Project plan.

    • B. 

      Request for proposal.

    • C. 

      Information systems plan.

    • D. 

      Mission statement.


  • 21. 
    Which process is used to develop risk profiles for a firm’s information system projects and assets?
    • A. 

      Information systems plan

    • B. 

      Scoring model

    • C. 

      Portfolio analysis

    • D. 

      Feasibility study


  • 22. 
    You have been hired by a pharmaceutical company to evaluate its portfolio of systems and IT projects. Which types of projects would be best avoided?
    • A. 

      Any high risk projects

    • B. 

      Any low-benefit projects

    • C. 

      High-risk, low benefit projects

    • D. 

      None – any project might be beneficial


  • 23. 
    Which of the following is not one of the activities of the systems analyst:
    • A. 

      Change agent

    • B. 

      Communication with users

    • C. 

      Development of specifications

    • D. 

      Formulation of capital budgeting models


  • 24. 
    Users prefer systems that:
    • A. 

      Are oriented to facilitating organizational tasks and solving business problems

    • B. 

      Work with existing DBMS

    • C. 

      Are able to provide optimum hardware and software efficiency

    • D. 

      Are capable of storing much more data than they need


  • 25. 
    The project risk will rise if the project team and the IS staff lack:
    • A. 

      Legacy applications as a starting point

    • B. 

      Good equipment

    • C. 

      The required technical expertise

    • D. 

      Financial studies and plans


  • 26. 
    Which of the following tools may help identify risk areas associated with employee acceptance of a new information system?
    • A. 

      Formal planning and control tools

    • B. 

      Organizational impact analysis

    • C. 

      System prototype

    • D. 

      Feasibility study


  • 27. 
    The oldest method for building information systems is the:
    • A. 

      Component-based development

    • B. 

      Prototyping

    • C. 

      Object-oriented development

    • D. 

      Systems development lifecycle


  • 28. 
    In the traditional systems development lifecycle, end users:
    • A. 

      Are important and ongoing members of the team from the original analysis phase through maintenance.

    • B. 

      Are important only in the testing phases.

    • C. 

      Have no input.

    • D. 

      Are limited to providing information requirements and reviewing the technical staff’s work.


  • 29. 
    When systems are created rapidly, without a formal development methodology:
    • A. 

      End users can take over the work of IT specialists.

    • B. 

      The organization quickly outgrows the new system.

    • C. 

      Hardware, software, and quality standards are less important.

    • D. 

      Testing and documentation may be inadequate.


  • 30. 
    As a technical project manager you have decided to propose implementing a prototyping methodology for a small Web-based design project. What is the order of steps you will follow in this project?
    • A. 

      Develop the prototype; use the prototype; revise and enhance the prototype

    • B. 

      Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype

    • C. 

      Define the requirements, develop solutions, select the best prototype, and implement the prototype

    • D. 

      Define the requirements, develop the prototype, revise and enhance the prototype


  • 31. 
    Management can control the development of end-user applications in part by:
    • A. 

      Developing a formal development methodology.

    • B. 

      Requiring cost justification for end-user IS projects.

    • C. 

      Establishing standards for project requirements.

    • D. 

      Requiring Gantt charts


  • 32. 
    Fourth-generation tools cannot replace conventional development tools because:
    • A. 

      They cannot handle large numbers of transactions or extensive procedural logic.

    • B. 

      They are not designed to integrate with legacy systems.

    • C. 

      They do not incorporate methods for documentation.

    • D. 

      They do not incorporate methods for testing.


  • 33. 
    If an organization’s requirements conflict with the software package chosen and the package cannot be customized, the organization will have to:
    • A. 

      Change its procedures.

    • B. 

      Outsource the development of the system.

    • C. 

      Redesign the RFP.

    • D. 

      Change the evaluation process.


  • 34. 
    “Hidden costs” such as _____________________ can easily undercut anticipated benefits from outsourcing.
    • A. 

      Vendor selection

    • B. 

      Hardware

    • C. 

      Software

    • D. 

      Employee salary


  • 35. 
    The process of creating workable information systems in a very short period of time is called:
    • A. 

      RAD.

    • B. 

      JAD.

    • C. 

      Prototyping.

    • D. 

      End-user development.


  • 36. 
    This type of systems development is characterized by significantly speeding up the design phase and the generation of information requirements and involving users at an intense level.
    • A. 

      RAD

    • B. 

      JAD

    • C. 

      Prototyping

    • D. 

      End-user development


  • 37. 
    The primary tool for representing a system’s component processes and the flow of data between them is the:
    • A. 

      Data dictionary.

    • B. 

      Process specifications diagram.

    • C. 

      User documentation.

    • D. 

      Data flow diagram.


  • 38. 
    To show each level of a system’s design, it’s relationship to other levels, and its place in the overall design structure, structured methodologies use:
    • A. 

      Structure charts.

    • B. 

      Gantt charts and PERT.

    • C. 

      Process specifications diagrams.

    • D. 

      Data flow diagrams.


  • 39. 
    An entire information system is broken down into its subsystems by using:
    • A. 

      High-level data flow diagrams.

    • B. 

      Low-level data flow diagrams.

    • C. 

      Process specifications.

    • D. 

      Structured diagrams.


  • 40. 
    In an object-oriented development framework for a university, how would the classes Degree, Mathematics, and Physics be related?
    • A. 

      Degree would be a sister class to Mathematics and Physics

    • B. 

      Degree is a superclass to Mathematics and Physics

    • C. 

      Mathematics and Physics would be ancestors to Degree

    • D. 

      Degree would be a subclass to Mathematics and Physics


  • 41. 
    Object-oriented modeling is based on the concepts of:
    • A. 

      Objects and relationships.

    • B. 

      Classes and objects.

    • C. 

      Class and inheritance.

    • D. 

      Objects and inheritance.


  • 42. 
    Object-oriented development could potentially reduce the time and cost of writing software because:
    • A. 

      Object-oriented programming requires less training.

    • B. 

      Iterative prototyping is not required.

    • C. 

      Objects are reusable.

    • D. 

      A single user interface object can be used for the entire application.


  • 43. 
    Groups of objects are assembled into software components for common functions, which can be combined into large-scale business applications, in this type of software development:
    • A. 

      Object-oriented development.

    • B. 

      Component-based development.

    • C. 

      Structured methodologies.

    • D. 

      RAD.


  • 44. 
    Compared to the use of proprietary components, Web services promise to be less expensive and less difficult to implement because of:
    • A. 

      Their ability to integrate seamlessly with legacy systems.

    • B. 

      The use of universal standards.

    • C. 

      The ubiquity of the Internet.

    • D. 

      The ability to reuse Web services components.


  • 45. 
    You are an IT project manager for an advertising firm. The firm wishes to create an online survey tool that will be used to survey focus group reactions to products in development. The most important consideration for the firm is being able to offer the tool as soon as possible as a new corporate service. However, you know that many of the senior managers that are business owners of this project have difficulty in understanding technical or software development issues, and are likely to change their requirements during the course of development. What development method would be most successful for this project?
    • A. 

      RAD

    • B. 

      JAD

    • C. 

      End-user development

    • D. 

      Prototyping


  • 46. 
    A ________ shows each task as a horizontal bar whose length is proportional to the time required to complete it.
    • A. 

      PERT chart

    • B. 

      DFD

    • C. 

      Feasibility study

    • D. 

      Gantt chart


  • 47. 
    Order the following steps in the systems development process in the correct sequence.
    • A. 

      Systems analysis, systems design, hardware and software acquisition, testing, training and documentation, conversion, production, and maintenance

    • B. 

      Systems analysis, systems design, hardware and software acquisition, training and documentation, conversion, testing, production, and maintenance

    • C. 

      Systems analysis, systems design, hardware and software acquisition, testing, training and documentation, production, conversion, and maintenance

    • D. 

      Systems design, hardware and software acquisition, testing, training and documentation, conversion, production, maintenance, and systems analysis


  • 48. 
    Developing an information system has been compared to the problem-solving process. Which one of the following problem-solving steps is not a part of systems analysis?
    • A. 

      Implement the solution

    • B. 

      Choose the best solution

    • C. 

      Develop alternative solutions

    • D. 

      Define and understand the problem


  • 49. 
    System design specifications that address input issues will include specifications for:
    • A. 

      Training modules and platforms.

    • B. 

      Flow and data entry.

    • C. 

      Input, processing, and output controls.

    • D. 

      Medium and content.


  • 50. 
    The Girl Scouts' conversion strategy of first introducing the modules for ordering cookies and then introducing the modules for transmitting orders and instructions to the cookie factory and shipper is called a(n) ________
    • A. 

      Phased approach

    • B. 

      Direct cutover

    • C. 

      Indirect cutover

    • D. 

      Incremental conversion


  • 51. 
    The term structured, when discussing structured methodologies, refers to the fact that:
    • A. 

      The finished software is highly documented.

    • B. 

      The development process is highly documented.

    • C. 

      The techniques are step by step, with each step building on the previous one.

    • D. 

      A defined hierarchy of objects and classes are used to structure the programming.


  • 52. 
    ________ provides software tools to automate development methodologies and reduce the amount of repetitive work in systems development.
    • A. 

      CASE

    • B. 

      CAD

    • C. 

      JAD

    • D. 

      RAD


  • 53. 
    ________ refers to the application of knowledge, skills, tools, and techniques to achieve specific targets within specified budget and time constraints.
    • A. 

      Systems analysis

    • B. 

      Systems design

    • C. 

      Project management

    • D. 

      Project implementation


  • 54. 
    Which of the following collaboration tools would be appropriate for  participants in separatelocations who need to collaborate synchronously?
    • A. 

      Blog.

    • B. 

      Group calendar.

    • C. 

      Team room.

    • D. 

      Electronic meeting software.


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