Instructions:
Type in your last name and then first name in the field and click on the letter of the correct answer.
Example:
Purpose:
Retention of newly acquired product knowledge and retention of new instructions pertaining to this.
All annotation will be hand stamped on the check and the associate will sign this. Toronto is an exception.
Toronto's checks will be annotated by manual hand stamps and the amount will be hand-written on the check.
The guarantee annotation will be manually stamped on the extra space on the check by the associate. Toronto is an exception.
There will no longer be red annotations on screen. There will only be manually hand-stamped annotations on checks. Toronto is an exception.
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Key "$49.00" on the field.
Key "$39.00" on the field.
Reject the item.
Inform the site.
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Key "$36.00" on the field.
Key "$35.00" on the field
Key "$86.00" on the field
Key illegible.
Reject the item.
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We look both at the legal line and at the courtesy box.
We look at the legal line only.
We look at the courtesy box only.
We look at the legal line, the courtesy box, and the material.
We look for a stamped annotation then the legal line.
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Key "$201.39" on the field.
Key "$502.23" on the field.
Key "$250.00" on the field.
Key illegible.
Reject the item.
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Pick up the courtesy amount if there is no legal (blank) amount on the check (AND if there is no annotation). Pick up the legal amount (if there is no annotation). Pick up the annotated/guaranteed amount. Reject the item if the legal amount is illegible (AND there is no annotation).
Pick up the annotated/guaranteed amount. Pick up the legal amount (if there is no annotation). Pick up the courtesy amount if there is no legal (blank) amount on the check (AND if there is no annotation). Reject the item if the legal amount is illegible (AND there is no annotation).
Pick up the legal amount (if there is no annotation). Pick up the annotated/guaranteed amount. Pick up the courtesy amount if there is no legal (blank) amount on the check (AND if there is no annotation). Reject the item if the legal amount is illegible (AND there is no annotation).
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There is no difference as per instruction.
There is a difference in spelling, of course.
If there is an illegible legal line, we check for an annotation. If no annotation is found, we reject the item. If there is a blank or no legal amount, we key what's on the courtesy box if there is no annotation/guaranteed amount.
Ask the team lead.
Use one of the life lines.
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Key "$50.00" on the field.
Key "$38.00" on the field.
Reject the item.
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Very good if done; okay if not.
The customer will be affected by my wrong decision if I make a error.
As long as key a lot of items, it doesn't matter.
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Inform the site and continue processing.
Inform the site and reject the transaction.
Collect the necessary information, notify the team lead and then continue processing the transaction.
Collect the necessary information, close the batch, and then notify the site.
Collect the necessary information and then notify the team lead and then reject the transaction.
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It has a lable of what kind of ticket it is as in "Batch Header Ticket".
Sometimes it has a MICR, like in checks.
Sometimes it has a barcode print.
All of the above.
Correct
Wrong
There will be more items in the amount entry function.
There are changes in how the system accepts inputted or keyed data.
There will be changes in the procedure.
All of the above.
No, it does not.
Yes, it does.
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