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Managers no longer need technical skills in subjects such as economics behaviour in the workplace
There is an increased emphasis in controlling employee behaviour the the workplace
Managers need to understand human behaviour if they are to be effective
These skills enable managers to effectively lead human resources departments
Technical knowledge is all that is needed for success
It is not essential to have sound interpersonal skills
Technical skills are necessary, but insufficient alone for success
Effectiveness is not impacted by human behaviour
A Military Unit
All adults in a given community
An increase in absenteeism at a certain company
A fall in productivity in one shift of a manufacturing plant
A decrease in sales due to growing foreign competition
An increase in theft by employees at a retail store
Human Resources Management
Human behaviour does not vary a great deal between individuals and situations
Human behaviour is not random
Human behaviour is not consistent
Human behaviour is rarely predictable
Knowing what are the organizational goals of her team
Knowing what is important to each member of the team
Knowing how the team perceives layoffs
Knowing how the team has reacted to similar situations in the past
OB accepts intuitive explanations of phenomena it studies
Much of the data used in OB is collected by scientists working in different, but related, fields
OB does not seek unifying underlying principles for the phenomena it studies.
Most people have preconceived notions about the phenomena studied by OB.
The level of the group
The level of the individual
The level of the organization
The level of the culture
Continually update their knowledge and skills
Be prepared to stay in the same position for longer periods of time
Make closer connections to their peers
Foster friendship within the work environment
Dependance and Independence
Motivation and Distraction
Absenteeism and Motivation
Effectiveness and Efficiency
Operating at the lowest possible cost while yielding a higher output.
Creating the highest customer satisfaction ratings.
Meeting production schedules
Obtaining the highest market share
Ability to work with others
It refers to an individual's willingness to perform various tasks
It is a current assessment of what an individual can do
It refers exclusively to intellectual skills
It refers exclusively to physical skills
Increasing Ethnic Diversity
A fall in Married Workers
Increasing Age of Workers
Recent evidence demonstrates a positive relationship between seniority and job productive.
Tenure does not appear to be a good predictor of employee productivity.
Tenure is a potent variable in explaining turnover
Tenure and satisfaction are positively related.
Women tend to have more illnesses that keep them from work than do men.
Traditionally, women have had the responsibility of caring for home and family.
Women tend to be less satisfied with their jobs than men.
Women generally have jobs for which temporary replacement can be hired
Raises and Promotion
Can have a very short duration.
Requires a change in behaviour.
Winching when you stub your toe.
Driving on the right side of the road.
Flinching when startled by a loud noise.
Looking for shelter when the sky turns grey.
It remains the unchanged
It becomes zero
Situational Learning Theory
Social Learning Theory
They both result in learning
They both strengthen a response and increase the probability of repetition.
They tend to weaken behaviour and decrease its subsequent frequency.
They are effective shaping tools
Attitudes indicate how one will react to a given event.
Attitudes are the yardstick by which one measure's one's actions.
Attitudes are the emotional part of an evaluation of some person, object or event
Attitudes are evaluative statements of what one believes about something or someone.
Satisfaction with a job well done.
The observation that most dogs have four legs.
The opinion that it is never acceptable to steal.
Anger at being unfairly accused of a wrongdoing.
"I think it's wrong to steal, so I never have taken as much as a paper clip from my office"
"I wouldn't want an office job, all my life i've worked outdoors, even as a child growing up on a farm."
"I may have cut a few corners when I wrote that new contract, but it was more important to get it on time than worry about a few typos."
"I am deeply religious person, so I do not want to work on any of the holy days my faith holds dear"
They almost always include a self-evaluation phase.
They seek to change attitudes in response to shifts in perspective on diversity issues
Participants often take part in group discussions with representatives from diverse groups.
They avoid making participants openly confront the stereotypes that they hold.
Satisfied workers are productive workers
Productive workers are satisfied workers
Satisfaction is the major determinate of a worker's OCB.
Satisfaction comes down to fairness of outcomes, treatments or procedures