We have sent an email with your new password.


Module 2 Quiz

6 Questions  I  By Fplyouth
  • Share This on Twitter
  • +
Job Quizzes & Trivia
Reference Interview

  
Changes are done, please start the quiz.


Question Excerpt

Removing question excerpt is a premium feature

Upgrade and get a lot more done!
1.  When working with youth, getting on eye level with them can help improve your communications.
A.
B.
2.  When working with youth, you should always take the parent's side.
A.
B.
3.  Why are open (neutral) questions an essential part of the reference interview?
A.
B.
C.
D.
4.  Clarifying questions allows you to narrow the verified question down and pinpoint specific qualities about the source of the information the patron may require. Which is NOT a clarifying question? 
A.
B.
C.
D.
5.  Staff can provide a patron's spouse details about what items are currently checked out on their account and other details about what they are reading.
A.
B.
6.  Which is NOT  a good reference interview strategy?
A.
B.
C.
D.
E.
F.
Back to top

Removing ad is a premium feature

Upgrade and get a lot more done!
Take Another Quiz