Module 2 Quiz

6 Questions  I  By Fplyouth on January 15, 2011
Reference Interview

  
Changes are done, please start the quiz.


Question Excerpt

Removing question excerpt is a premium feature

Upgrade and get a lot more done!
1.  Which is NOT  a good reference interview strategy?
A.
B.
C.
D.
E.
F.
2.  When working with youth, getting on eye level with them can help improve your communications.
A.
B.
3.  Staff can provide a patron's spouse details about what items are currently checked out on their account and other details about what they are reading.
A.
B.
4.  Why are open (neutral) questions an essential part of the reference interview?
A.
B.
C.
D.
5.  When working with youth, you should always take the parent's side.
A.
B.
6.  Clarifying questions allows you to narrow the verified question down and pinpoint specific qualities about the source of the information the patron may require. Which is NOT a clarifying question? 
A.
B.
C.
D.
Back to top


to post comments.

Removing ad is a premium feature

Upgrade and get a lot more done!
Take Another Quiz