Module 2 Quiz

6 Questions  I  By Fplyouth
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Reference Interview

  
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1.  Which is NOT  a good reference interview strategy?
A.
B.
C.
D.
E.
F.
2.  Why are open (neutral) questions an essential part of the reference interview?
A.
B.
C.
D.
3.  Staff can provide a patron's spouse details about what items are currently checked out on their account and other details about what they are reading.
A.
B.
4.  When working with youth, you should always take the parent's side.
A.
B.
5.  When working with youth, getting on eye level with them can help improve your communications.
A.
B.
6.  Clarifying questions allows you to narrow the verified question down and pinpoint specific qualities about the source of the information the patron may require. Which is NOT a clarifying question? 
A.
B.
C.
D.
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