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Module 2 Quiz

6 Questions  I  By Fplyouth
Module 2 Quiz
Reference Interview

  
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Question Excerpt

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1.  When working with youth, getting on eye level with them can help improve your communications.
A.
B.
2.  Why are open (neutral) questions an essential part of the reference interview?
A.
B.
C.
D.
3.  When working with youth, you should always take the parent's side.
A.
B.
4.  Clarifying questions allows you to narrow the verified question down and pinpoint specific qualities about the source of the information the patron may require. Which is NOT a clarifying question? 
A.
B.
C.
D.
5.  Which is NOT  a good reference interview strategy?
A.
B.
C.
D.
E.
F.
6.  Staff can provide a patron's spouse details about what items are currently checked out on their account and other details about what they are reading.
A.
B.
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