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Encourages patron to elaborate on the topic.
Allows patron to express what may be unique about a seemingly familiar information request.
Allows the patron to express the details of their needs in a natural conversational style.
All of the above.
How current does the magazine article need to be?
Do you prefer an electronic or print copy?
Can you tell me more about this Clara Barton you need to know about?
Did you need a book with alot of pictures?
Verifying you have understood the patron's question by paraphrasing.
Clarifying what sort of information sources they prefer.
Asking multiple choice type questions at the start of the reference interview.
Finding out the purpose for the information being requested such as why are they requesting this information or how will the information used.
At the end of the reference transactions asking the patron if they have everything they need.
Determining the origin of the question and any deadlines the patron requires.