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Module 2 Quiz

6 Questions  I  By Fplyouth
Module 2 Quiz
Reference Interview

  
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Question Excerpt

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1.  When working with youth, getting on eye level with them can help improve your communications.
A.
B.
2.  Clarifying questions allows you to narrow the verified question down and pinpoint specific qualities about the source of the information the patron may require. Which is NOT a clarifying question? 
A.
B.
C.
D.
3.  Staff can provide a patron's spouse details about what items are currently checked out on their account and other details about what they are reading.
A.
B.
4.  Which is NOT  a good reference interview strategy?
A.
B.
C.
D.
E.
F.
5.  When working with youth, you should always take the parent's side.
A.
B.
6.  Why are open (neutral) questions an essential part of the reference interview?
A.
B.
C.
D.
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