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Module 2 Quiz

6 Questions
Job Quizzes & Trivia

Reference Interview

Questions and Answers
  • 1. 
    Why are open (neutral) questions an essential part of the reference interview?
    • A. 

      Encourages patron to elaborate on the topic.

    • B. 

      Allows patron to express what may be unique about a seemingly familiar information request.

    • C. 

      Allows the patron to express the details of their needs in a natural conversational style.

    • D. 

      All of the above.

  • 2. 
    Clarifying questions allows you to narrow the verified question down and pinpoint specific qualities about the source of the information the patron may require. Which is NOT a clarifying question? 
    • A. 

      How current does the magazine article need to be?

    • B. 

      Do you prefer an electronic or print copy?

    • C. 

      Can you tell me more about this Clara Barton you need to know about?

    • D. 

      Did you need a book with alot of pictures?

  • 3. 
    Which is NOT  a good reference interview strategy?
    • A. 

      Verifying you have understood the patron's question by paraphrasing.

    • B. 

      Clarifying what sort of information sources they prefer.

    • C. 

      Asking multiple choice type questions at the start of the reference interview.

    • D. 

      Finding out the purpose for the information being requested such as why are they requesting this information or how will the information used.

    • E. 

      At the end of the reference transactions asking the patron if they have everything they need.

    • F. 

      Determining the origin of the question and any deadlines the patron requires.

  • 4. 
    Staff can provide a patron's spouse details about what items are currently checked out on their account and other details about what they are reading.
    • A. 

      True

    • B. 

      False

  • 5. 
    When working with youth, you should always take the parent's side.
    • A. 

      True

    • B. 

      False

  • 6. 
    When working with youth, getting on eye level with them can help improve your communications.
    • A. 

      True

    • B. 

      False