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Mod 2 Week 1 Quiz

30 Questions  I  By Vchuon
MOD 2 Week 1 Quiz
Chapter 10, 12, 13 & 19

  
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Question Excerpt

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1.  According to telephone courtesies, when is it acceptable to place a patient on hold?
A.
B.
C.
D.
2.  Which of the following best describes the person who sets the social climate for the interchange between the patient and physician and the rest of the staff?
A.
B.
C.
D.
3.  Which type of check has a stub attached that is used to indicate date and invoice numbers?
A.
B.
C.
D.
E.
4.  Which of the following does proper seating placement in a reception area respect?  (For example, some people do not like to be touched by strangers.)
A.
B.
C.
D.
5.  An important part of telephone courtesy is listening.  Which of the following is not an appropriate action when listening?
A.
B.
C.
D.
E.
6.  The use of music and water in some medical facilities produce favorable results with the exception of which of the following?
A.
B.
C.
D.
7.  Administrative medical assistants staffing the reception desk would be responsible for which of the following tasks?
A.
B.
C.
D.
E.
8.  Which of the following is not in compliance with ADA requirements?
A.
B.
C.
D.
9.  Which of the following telephone courtesies should be used while on the telephone with a patient?
A.
B.
C.
D.
10.  Which of the following scheduling records should be kept for legal purposes?
A.
B.
C.
D.
11.  Which of the following is the most appropriate action to maintain patient privacy?
A.
B.
C.
D.
12.  Which colors are good in areas that require quiet and extended concentration?
A.
B.
C.
D.
13.  For the non-billingual medical assistant, what technique may help with communication to non-English speaking patients?
A.
B.
C.
D.
14.  Which of the following is not a consideration to use for effective message taking?
A.
B.
C.
D.
15.  You start incoming calls by screening the call and asking the caller some questions.  Why is this important?
A.
B.
C.
D.
16.  Which of the following best describes one of the primary sources for any provider?
A.
B.
C.
D.
17.  Which of the following, regarding appointments, should always be documented in the patient's medical record?
A.
B.
C.
D.
18.  Which of the following best describes the use of a charge slip?
A.
B.
C.
D.
19.  Which of the following is an action for managing drugs identified in the Controlled Substances Act list of narcotics and non-narcotics?
A.
B.
C.
D.
20.  Which of the following is not a communication problem associated with the elderly?
A.
B.
C.
D.
21.  Which of the following is not an appropriate step in closing a facility for the day?
A.
B.
C.
D.
22.  When was the Americans with Disabilities Act (ADA) passed by the United States Congress?
A.
B.
C.
D.
23.  Which of the following scheduling systems plans for two or more patients to be given a particular appointment time?
A.
B.
C.
D.
E.
24.  Which of the following is not a guideline to room readiness?
A.
B.
C.
D.
25.  Which of the following best describes the reception area in a medical facility?
A.
B.
C.
D.
26.  What information is required for the medical assistant to obtain on a new patient contacting the office?
A.
B.
C.
D.
27.  Which of the following best describes making facilities and equipment available to all users?
A.
B.
C.
D.
28.  Which of the following is not a basic item that should be obtained from a new patient?
A.
B.
C.
D.
29.  Which of the following is not a recommended rule in a manual bookkeeping system?
A.
B.
C.
D.
E.
30.  When office design is being considered, what should be kept in mind for the reception area?
A.
B.
C.
D.
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