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Mod 2 Week 1 Quiz

30 Questions
Mod 2 Week 1 Quiz

Chapter 10, 12, 13 & 19

Questions and Answers
  • 1. 
    Which of the following does proper seating placement in a reception area respect?  (For example, some people do not like to be touched by strangers.)
    • A. 

      Cultural biases

    • B. 

      Prejudices

    • C. 

      Comfort

    • D. 

      Security

  • 2. 
    Which of the following best describes the reception area in a medical facility?
    • A. 

      Referred to as the waiting room

    • B. 

      Features fresh flowers daily

    • C. 

      Makes patients feel welcome

    • D. 

      Features dim lighting

  • 3. 
    Which colors are good in areas that require quiet and extended concentration?
    • A. 

      Yellows and oranges

    • B. 

      Browns and blacks

    • C. 

      Greens and blues

    • D. 

      Reds and purples

  • 4. 
    Which of the following is the most appropriate action to maintain patient privacy?
    • A. 

      Leave the exam room door open

    • B. 

      Knock before entering

    • C. 

      Talk with the door open

    • D. 

      Have discussions with patient in a corner of the office

  • 5. 
    Which of the following is an action for managing drugs identified in the Controlled Substances Act list of narcotics and non-narcotics?
    • A. 

      Stored in a locked and secure cabinet and check when leaving the office

    • B. 

      Brought home with the physician at the end of the work day

    • C. 

      Returned to the hospital at the end of the work day

    • D. 

      Treated the same way as any other medical supplies are treated

  • 6. 
    • A. 

      Facilitation

    • B. 

      Debilitating

    • C. 

      Accessibility

    • D. 

      Empowerment

  • 7. 
    When was the Americans with Disabilities Act (ADA) passed by the United States Congress?
    • A. 

      1960

    • B. 

      1970

    • C. 

      1980

    • D. 

      1990

  • 8. 
    Which of the following is not a guideline to room readiness?
    • A. 

      Comfortable temperature

    • B. 

      Pleasantly illuminated

    • C. 

      Empty cabinet surfaces

    • D. 

      Well organized and spotless

  • 9. 
    Which of the following is not an appropriate step in closing a facility for the day?
    • A. 

      Shut down all equipment

    • B. 

      Secure doors and windows

    • C. 

      Lock up petty cash and drugs

    • D. 

      Lock up all medical supplies

  • 10. 
    When office design is being considered, what should be kept in mind for the reception area?
    • A. 

      Provide privacy for administrative medical assistant

    • B. 

      Unnatural light is the best

    • C. 

      Keep areas dimly illuminated

    • D. 

      Reception window to close the patient off from the administrative medical assistant

  • 11. 
    Which of the following best describes the person who sets the social climate for the interchange between the patient and physician and the rest of the staff?
    • A. 

      Physician

    • B. 

      Clinical assistant

    • C. 

      Administrative medical assistant

    • D. 

      Bookkeeper

  • 12. 
    Which of the following is not in compliance with ADA requirements?
    • A. 

      Once accessible entrance with protection from the weather

    • B. 

      An accessible passenger-loading zone

    • C. 

      Ten percent of total parking spaces at outpatient facilities marked handicapped

    • D. 

      Five wheelchairs available for use at every door entrance

  • 13. 
    The use of music and water in some medical facilities produce favorable results with the exception of which of the following?
    • A. 

      Reduces stress and anxiety

    • B. 

      Refreshes the minds of patients

    • C. 

      Reduces appointment times

    • D. 

      Enhances healing

  • 14. 
    Which of the following is not a consideration to use for effective message taking?
    • A. 

      Use a standard message pad with a carbonless copy

    • B. 

      Always attach a patient's message to the chart before putting it on the provider's desk

    • C. 

      Use technical terms to convey a professional image

    • D. 

      When you take a message, give callers an approximate call-back time

  • 15. 
    Which of the following telephone courtesies should be used while on the telephone with a patient?
    • A. 

      Use jargon (jibberish words)

    • B. 

      Use common terms

    • C. 

      Use slang

    • D. 

      Never use caller's name

  • 16. 
    An important part of telephone courtesy is listening.  Which of the following is not an appropriate action when listening?
    • A. 

      Pay attention to what is being said

    • B. 

      Do not interrupt

    • C. 

      Use empathy

    • D. 

      Help slow talkers finish their sentences

    • E. 

      Listen to tone of voice

  • 17. 
    Administrative medical assistants staffing the reception desk would be responsible for which of the following tasks?
    • A. 

      Greeting patients

    • B. 

      Scheduling appointments

    • C. 

      Answering general questions about the practice

    • D. 

      A and b only

    • E. 

      A, b and c

  • 18. 
    Which of the following is not a communication problem associated with the elderly?
    • A. 

      Impaired hearing

    • B. 

      Inability to understand new procedures

    • C. 

      Inability to move quickly

    • D. 

      Confusion

  • 19. 
    For the non-billingual medical assistant, what technique may help with communication to non-English speaking patients?
    • A. 

      Speak louder than normal

    • B. 

      Speak faster than normal

    • C. 

      Ask the person whether clarification is needed

    • D. 

      Be impatient

  • 20. 
    What information is required for the medical assistant to obtain on a new patient contacting the office?
    • A. 

      The patient's name

    • B. 

      Name of referral source

    • C. 

      A daytime telephone number

    • D. 

      All of the above

  • 21. 
    According to telephone courtesies, when is it acceptable to place a patient on hold?
    • A. 

      When it is an urgent call

    • B. 

      When it is an emergency call

    • C. 

      When you have patient's name and why they are calling

    • D. 

      Without asking and receiving permission to do so

  • 22. 
    Which of the following scheduling systems plans for two or more patients to be given a particular appointment time?
    • A. 

      Double booking

    • B. 

      Modified wave

    • C. 

      Open hours

    • D. 

      Stream

    • E. 

      Clustering

  • 23. 
    Which of the following scheduling records should be kept for legal purposes?
    • A. 

      Appointment books

    • B. 

      Hard copy day sheets

    • C. 

      Computerized schedules

    • D. 

      All of the above

  • 24. 
    Which of the following, regarding appointments, should always be documented in the patient's medical record?
    • A. 

      Time change of appointment

    • B. 

      Patient arrival late for appointment

    • C. 

      Cancellation or no-show of appointment

    • D. 

      Patient inquiry of time of appointment

  • 25. 
    Which of the following best describes one of the primary sources for any provider?
    • A. 

      Physician referrals

    • B. 

      Yellow pages

    • C. 

      Media advertising

    • D. 

      Patient referrals

  • 26. 
    Which of the following is not a basic item that should be obtained from a new patient?
    • A. 

      Patient full legal name

    • B. 

      Chief complaint

    • C. 

      Daytime telephone number

    • D. 

      Address of the patient

  • 27. 
    Which type of check has a stub attached that is used to indicate date and invoice numbers?
    • A. 

      Cashier's

    • B. 

      Certified

    • C. 

      Money order

    • D. 

      Voucher

    • E. 

      Traveler's

  • 28. 
    Which of the following is not a recommended rule in a manual bookkeeping system?
    • A. 

      Use a consistent black or blue ink color

    • B. 

      Write neatly and clearly, forming numbers carefully

    • C. 

      Align columns carefully using paper with grid lines

    • D. 

      If a mistake is found, cover up by using white out

    • E. 

      Be careful when placing or carrying decimal points

  • 29. 
    Which of the following best describes the use of a charge slip?
    • A. 

      Provides patient with account activity for the month

    • B. 

      Provides a patient receipt when payments are mailed

    • C. 

      Supplements the pegboard system

    • D. 

      Provides patient with account activity for the day of service

  • 30. 
    You start incoming calls by screening the call and asking the caller some questions.  Why is this important?
    • A. 

      To be sure the caller talks to the person who will be most helpful

    • B. 

      To elicit information and give you time to think

    • C. 

      To give you time to signal the office manager for help

    • D. 

      To get out your protocol book to help the person

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