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Mis Test 2

48 Questions  I  By Olgerthasko
MIS test 2
Mis chapter 2 test study

  
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Question Excerpt

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1.  Which of the following CRM functions empower sales representatives with information and business intelligence focused on customer buying patterns and needs?
A.
B.
C.
D.
2.  The early stage of ERP was carried out in the 1970s through a system called ____.
A.
B.
C.
D.
3.  Which of the following systems uses information about customers to gain insights into their needs, wants, and behaviors in order to serve them better?
A.
B.
C.
D.
4.  _____ is the most popular social locationing system.
A.
B.
C.
D.
5.  Which of the following activities tracks inventory and information among business processes and across companies?
A.
B.
C.
D.
6.  _____ is the professional equivalent of Facebook.
A.
B.
C.
D.
7.  Qriosity Inc., a company of less than 100 seats, is in need of suitable ERP software. The company having had a long, fruitful relationship with Microsoft for more than 10 years, wants to buy a Microsoft ERP product? Which of the following is suitable ERP software for Qriosity Inc.?
A.
B.
C.
D.
8.  _____ is a form of a microblog and allows you to send and receive text messages of roughly 140 characters or fewer.
A.
B.
C.
D.
9.  Which type of transportation uses multiple channels to transport products from the manufacturing location to the customer destination?
A.
B.
C.
D.
10.  Which of the following is a popular ERP vendor?
A.
B.
C.
D.
11.  Organizations choose and deploy ERP systems for many different benefits and reasons. Which of the following is a way that firms use to calculate such benefits?
A.
B.
C.
D.
12.  Allmart is a retail store chain with branches in more than 20 states in the US. They are planning to change their ERP software to a more retail management-specific one. Which of the following ERP vendors would best suit Allmart?
A.
B.
C.
D.
13.  Which of the following supply chain activities ensures that the right quantity of parts arrive at the right time for production or sale?
A.
B.
C.
D.
14.  _____ was one of the first to offer SaaS for CRM software.
A.
B.
C.
D.
15.  Social media is fueled by ____.
A.
B.
C.
D.
16.  What is the difference between SCM and CRM?
A.
B.
C.
D.
17.  Which of the following supply chain activities ensures no sales are lost because shelves are empty?
A.
B.
C.
D.
18.  You visit your local florist to order flowers for a party you were preparing for. The florist, however, did not have the type of flower arrangement you hoped for but the florist was able to immediately find, order, and deliver this arrangement directly to your home from their supplier. What kind of relationship does this represent?
A.
B.
C.
D.
19.  In relation to SCM, what is an information partnership?
A.
B.
C.
D.
20.  Which systems are typically used to fulfill and support customer orders?
A.
B.
C.
D.
21.  Which of the following is a fundamental goal of CRM systems?
A.
B.
C.
D.
22.  Which of the following ERP software is most suitable for Exacto, a precision instrument manufacturer with 400 seats?
A.
B.
C.
D.
23.  Which of the following supply chain activities keeps the cost of transporting materials as low as possible consistent with safe and reliable delivery?
A.
B.
C.
D.
24.  Which of the following steps is included in the sales process?
A.
B.
C.
D.
25.  Which of the following ERP vendors is particularly used in financials?
A.
B.
C.
D.
26.  The Web 2.0:
A.
B.
C.
D.
27.  _____ is a delivery model for software in which you pay for software on a pay-per-use basis instead of buying the software outright.
A.
B.
C.
D.
28.  _____ is a collection of Web-based and mobile technologies that create true interactivity among users, most usually allowing users to be both creators and consumers of content.
A.
B.
C.
D.
29.  The path a product or service follows from the originator of the product or service to the end consumer is called ____.
A.
B.
C.
D.
30.  Which of the following ERP software is most suitable for Forca, an aircraft manufacturer with more than 20000 employees?
A.
B.
C.
D.
31.  _____ are functions that support CRM after the sale.
A.
B.
C.
D.
32.  MailEx is a logistics company currently in need of an ERP product for managing the firm better. Which of the following ERP vendors would best suit a logistics company like MailEx?
A.
B.
C.
D.
33.  If you were to purchase a car and the assembly of that car was dictated by your requirements before it was manufactured, you would be utilizing which type of manufacturing process?
A.
B.
C.
D.
34.  Most large manufacturing companies use _____ processes, which ensure that the right parts are available as products in process move down the assembly line.
A.
B.
C.
D.
35.  Which of the following Google products is a social locationing system?
A.
B.
C.
D.
36.  Which of the following is true of push and pull technologies?
A.
B.
C.
D.
37.  Which of the following is a social networking site?
A.
B.
C.
D.
38.  An enterprise resource planning (ERP) system is:
A.
B.
C.
D.
39.  Just-in-time (JIT) is:
A.
B.
C.
D.
40.   Forca, an aircraft manufacturing firm, needs an ERP product which specializes particularly in module area of manufacturing. Which of the following ERP vendors would best suit Forca?
A.
B.
C.
D.
41.  Which of the following systems is the primary interface to customers and sales channels, typically used to support customers or sales?
A.
B.
C.
D.
42.  Games where thousands or millions of people play and interact in a robust virtual world are known as ____.
A.
B.
C.
D.
43.  Which of the following is a popular MMORPG?
A.
B.
C.
D.
44.  A supply chain management (SCM) system is an IT system that supports supply chain management activities by:
A.
B.
C.
D.
45.  _____ is the use of a mobile device and its location to check into locations such as businesses and entertainment venues, find friends and their locations, and receive rewards and take advantage of "specials" based on location.
A.
B.
C.
D.
46.  All organizations are seeking ways to build sustainable practices and processes that address the needs of the three Ps. What are the three Ps?
A.
B.
C.
D.
47.  E-mail, fax, phone, and the Web are all ways in which most companies interact with their customers. What term describes this method of communication?
A.
B.
C.
D.
48.  What is the difference between front and back office systems?
A.
B.
C.
D.
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