MCDST Mid-Term Exam
Microsoft Certified Developer Specialist Trainer
Microsoft Certified Desktop Support Technician
Microsoft Certificate for Desktop Support Technician
Microsoft Certificate for Developer Support Trainer
Expected by employers
Looks impressive on a resume
Required by some employers
None of the above
Personal computers
Firewalls
Microsoft Windows XP
Network servers
Microsoft Office 2003
Interacts effectively with various types of people
Resolves user desktop problems
Interrelates desktop computers to the networking environment
Works within a team of desktop support technicians
Correlates activities with other members of the Information Technology Department
Domain Controllers
Domain Name System
File and print servers
Database servers
Application servers
Platform support
Application development
Network infrastructure
Security
User support
Domain Controllers
Domain Name System
File and print servers
Routers
Switches
Maintains information about the resolution of the user problems
Is initiated by the Help Desk when a user calls
Provides the time that the ticket has been opened
Contains the resolution of the problem
Knowledge base entries
User's request issues
Request queue
Number of hours to contact the user
Actions taken to resolve the problem
Deployed in small offices
Requires centralized security configuration by system administrators
Recommended for 10 or less computers
Requires Active Directory on Domain Controllers
Configuration
Application
Audit
Security
System
Disk Manager
Disk Management
Disk Allocator
Disk Defragmenter
Vendor neutral
Industry standard for entry-level computer technicians
Possibly required by companies
Showing demonstrated skill in network administration and support
Highly recommended by corporations
Exam 70-271: Supporting Users and Troubleshooting on a Microsoft Windows XP Operating System
Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Exam 220-221: A+ Core Hardware
Exam 220-222: A+ OS Technologies
Exam N10-002: Network +
Deployed in small offices
Requires centralized security configuration by system administrators
Recommended for 10 or less computers
Requires Active Directory on Domain Controllers
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