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Mc Donalds

22 Questions
Mc Donalds

Questions and Answers
  • 1. 
        Which is a critical control point that affects Food Safety?
    • A. 

      Delivery

    • B. 

      Production

    • C. 

      Storage

    • D. 

      All of the abode

  • 2. 
      How often should grill side utensil holder be washed, rinsed, and sanitized?
    • A. 

      Every hour

    • B. 

      Every 2 hours

    • C. 

      Every 4 hours

    • D. 

      Twice a day

  • 3. 
    M what is McDonalds Brand Promise Formula?
    • A. 

      Crew Satisfaction+QSC+McDonalds Brand Promise

    • B. 

      QSC+Appreciative feedback+Effective feedback

    • C. 

      Appreciative feedback+Effective feedback

    • D. 

      Crew Satisfaction+McDonalds Brand Promise

  • 4. 
     What is  appreciative feedback?
    • A. 

      Negative complements

    • B. 

      Positeve compliments

    • C. 

      Correct behavior in a positive way

    • D. 

      None of the above

  • 5. 
    What does constructive feedback correct?
    • A. 

      Correct How respond

    • B. 

      Correct behavior in a negative way

    • C. 

      Correct the way they think

    • D. 

      Correct behavior in a positive way

  • 6. 
    Which of the following is a good guideline for preventing slips and falls?
    • A. 

      Maintain clean, dry floors

    • B. 

      Wear slip-resistant shoes

    • C. 

      Keep trash from aisles and doorways

    • D. 

      All of the above

  • 7. 
     What is the proper blend time for McFlurry Desserts?
    • A. 

      2 to 4 seconds

    • B. 

      4 to 10 seconds

    • C. 

      5 to 8 seconds

    • D. 

      9 to 13 seconds

  • 8. 
    What is Cross contamination and how you can avoid it?
  • 9. 
     When blue disposable gloves need to be use?
    • A. 

      When making parfaits

    • B. 

      After the shift is over

    • C. 

      When you remove raw products from the grillside freezer and place them on the grill or fryer

    • D. 

      At the beginning of the shift

  • 10. 
    What is the secondary shelf life for cones?
    • A. 

      24 Hours

    • B. 

      12 hours

    • C. 

      4 hours

    • D. 

      2 days

  • 11. 
    What is the secondary shelf life and cooling time for cookies?
    • A. 

      2 hrs holding time / 8 minutes cooling time

    • B. 

      6 hrs holding time / 6 minutes cooling time

    • C. 

      8 hrs holding time / 6 minutes cooling time

    • D. 

      4 hrs holding time / 6 minutes cooling time

  • 12. 
    What is the MAXIMUN amount of pies that should be place in a baking tray?
    • A. 

      14

    • B. 

      12

    • C. 

      10

    • D. 

      8

  • 13. 
    What is the MAXIMUN amount of Cookies that should be place in a baking tray?
    • A. 

      16

    • B. 

      14

    • C. 

      12

    • D. 

      10

  • 14. 
    What is the secondary shelf life and cooling time for pies?
    • A. 

      4 hrs holding time / 6 minutes cooling time

    • B. 

      4 hrs holding time / 10 minutes cooling time

    • C. 

      8 hrs holding time / 6 minutes cooling time

    • D. 

      6 hrs holding time / 6 minutes cooling time

  • 15. 
    What is the secondary shelf life for M&M and Oreo?
    • A. 

      7 days

    • B. 

      14 days

    • C. 

      48 hours

    • D. 

      24 hours

  • 16. 
    What is the secondary shelf life for shake Syrup?
    • A. 

      2 days

    • B. 

      7 days

    • C. 

      14 days

    • D. 

      16 days

  • 17. 
    Briefly describe each step in the 4-Step method
  • 18. 
    What score on a Station Observation Checklist (SOC) indicates that a crew person has successfully completed training?
    • A. 

      100% percent

    • B. 

      90% percent

    • C. 

      95% percent

    • D. 

      85% percent

  • 19. 
    What is the first step of the customer recovery process?
    • A. 

      Thank the customer for the feedback

    • B. 

      Obtain a witness to verify the situation

    • C. 

      Immediately offer the customer a BOG card

    • D. 

      Introduce your self

  • 20. 
      What is the secondary shelf life for already made salads?
    • A. 

      12 hours

    • B. 

      8 hours

    • C. 

      6 hours

    • D. 

      4 hours

  • 21. 
    What is the total customer experience time?
    • A. 

      90 seconds

    • B. 

      3 minutes and 30 seconds

    • C. 

      2 minutes and 25 seconds

    • D. 

      1minutes and 25 seconds

  • 22. 
    What is the secondary shelf life for Espresso Beans?
    • A. 

      24 hours

    • B. 

      2 days

    • C. 

      48 hours

    • D. 

      3 days

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