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Marketing Exam 1

51 Questions  I  By Jennibeee
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Marketing Exam 1

  
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1.  Many universities provide physical or electronic bulletin boards to facilitate ride-sharing and exchange of used books among students. These bulletin boards increase _________ marketing. 
A.
B.
C.
D.
E.
2.  Franco uses a database software system to remind him when his customers should be ready to re-order his industrial cleaning products. With this reminder system, Franco contacts his customers when they are most likely to be “in the buying mode.” Franco’s system is part of: 
A.
B.
C.
D.
E.
3.  When evaluating competitors, marketers need to assess competitors’:
A.
B.
C.
D.
4.  Corporate social responsibility (CSR):
A.
B.
C.
D.
E.
5.  Charges that firms are using "sweatshop" labor to produce their products are likely to occur during the ___________________ phase of the strategic marketing planning process.
A.
B.
C.
D.
E.
6.  When considering the use of a radio commercial designed for U.S. markets, in England, a marketer would likely consider which of the following aspects of culture that might be different in England?
A.
B.
C.
D.
E.
7.   To build a sustainable competitive advantage, most companies should focus on a single strategy.
A.
B.
8.  Being socially responsible is generally considered ____________________. 
A.
B.
C.
D.
E.
9.  When conducting a SWOT analysis, in what phase of the strategic marketing process is an organization presently engaged?
A.
B.
C.
D.
E.
10.  Which of the following stakeholders were affected by Enron’s unethical business practices?
A.
B.
C.
D.
E.
11.  Unlike other business functions like accounting or finance, people in marketing are often singled out as the root cause of ethical concerns because:
A.
B.
C.
D.
E.
12.  Of the five steps to the strategic marketing planning process, which step usually comes in the MIDDLE of the process?
A.
B.
C.
D.
E.
13.  In ________________ pricing, the firm first determines the perceived worth of the product from the customer's point of view and then prices accordingly.
A.
B.
C.
D.
E.
14.  Brian is struggling with the choice of publishing his new book, “How to cook Polish Barbeque” as an e-book or a paperback. Brian is addressing which core marketing aspect? 
A.
B.
C.
D.
E.
15.  The marketing goal of getting the "right quantities to the right locations, at the right time" is: 
A.
B.
C.
D.
E.
16.  ________________ is communication by a marketer that informs, persuades, and reminds potential customers.
A.
B.
C.
D.
E.
17.  Marketers need to include blogs in the marketing plans because:
A.
B.
C.
D.
E.
18.  Marketing enriches society by:
A.
B.
C.
D.
E.
19.  When positioning products relative to competitors’ offerings, firms typically are most successful when they focus on opportunities:
A.
B.
C.
D.
E.
20.  Which of the following types of unethical behavior are likely to be observed in marketing environments?
A.
B.
C.
D.
E.
21.  The four Ps comprise the marketing mix, which is the ______________ set of activities that the firm uses to respond to the wants of its target markets. 
A.
B.
C.
D.
E.
22.  Price should be based on the value that the customer perceives.
A.
B.
23.   Which of the following is NOT one of the four major growth strategies marketers typically utilize?
A.
B.
C.
D.
E.
24.  Though Asian Americans comprise only 3 percent of the U.S. population, they represent:
A.
B.
C.
D.
E.
25.  Firms achieve ___________ through efficient procedures and excellent supply chain management.
A.
B.
C.
D.
E.
26.  Value is:
A.
B.
C.
D.
E.
27.  When referring to “exchange,” marketers are focusing on:
A.
B.
C.
D.
E.
28.  To build a sustainable competitive advantage, most companies should focus on a single strategy. 
A.
B.
29.  The center of all marketing efforts is:
A.
B.
C.
D.
E.
30.  A mission statement describes a firm's tactical mission.
A.
B.
31.  The basic difference between a good and a service is a good:
A.
B.
C.
D.
E.
32.   A ___________ is a group of products that consumers may use together or perceive as similar in some way.
A.
B.
C.
D.
E.
33.  One of Big Ben Clock Company’s customers has complained to the home office about high-pressure sales tactics used by their leading sales representative. The company’s code of ethics explicitly directs sales personnel not to engage in such practices. The manager of Big Ben will likely:
A.
B.
C.
D.
E.
34.  Marketers have learned that gender roles:
A.
B.
C.
D.
E.
35.  Marketers to _______________ income groups attempt to create value by offering one-of-a-kind products and exclusive services.
A.
B.
C.
D.
E.
36.  Jenny, the delivery and sales representative for a beer distributor is calling on a retailer and sees the shelves are almost empty. An unexpected sporting event held nearby resulted in a huge increase in sales. She calls her company’s distribution manager and requests a special delivery for her customer. Jenny is providing the important marketing function of:
A.
B.
C.
D.
E.
37.  E-books, in addition to being an alternative product form, provide __________ value creation through access via the Internet.
A.
B.
C.
D.
E.
38.  The "key" task in the _______________ phase is to ensure that all potential ethical issues raised in the planning process have been addressed and that all employees of the firm have acted ethically.
A.
B.
C.
D.
E.
39.  Almost every organization includes values and ethics as part of their mission statement and includes a set of explicit rules in the company's employee handbook. Once the rules are in place there must be:
A.
B.
C.
D.
40.  When marketers look at advertising media they often begin with viewer or listener profiles such as, age, income, gender, and race. They then compare the media profile with their target audience. These marketers are using _____________ to see if the media “fits” with their advertising agenda.
A.
B.
C.
D.
E.
41.  Based on the BCG portfolio analysis, products in low-growth markets that have received heavy investments and now have excess resources to spin off are:
A.
B.
C.
D.
E.
42.  The evolution of marketing progressed along the continuum:
A.
B.
C.
D.
E.
43.  The firms that work along with the focal firm to provide goods and services to consumers are viewed as: 
A.
B.
C.
D.
E.
44.  During which phase of the strategic marketing plan would the firm address the question of, “Is the firm prepared to support the development of an ethical climate?”
A.
B.
C.
D.
E.
45.  Improved computer storage capabilities, and the manipulation of consumer information has increased consumers’:
A.
B.
C.
D.
E.
46.  Firms with strong ethical climates tend to: 
A.
B.
C.
D.
E.
47.  Competitive intelligence activities are likely to include any of the following EXCEPT:
A.
B.
C.
D.
E.
48.  Firms use _______________ to collect, and synthesize information about their position with respect to their rivals.
A.
B.
C.
D.
E.
49.  Which of the following is not true about marketing?
A.
B.
C.
D.
50.  To become value driven, firms:
A.
B.
C.
D.
E.
51.  Marketing involves all of the following EXCEPT:
A.
B.
C.
D.
E.
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