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Management Unit 2. 3/29/10

48 Questions
Management Quizzes & Trivia

Management chs 10-13

Questions and Answers
  • 1. 
    Which is NOT a type of formal work group?
  • 2. 
    What are the 5 stages to Tuckman's Group Development?
  • 3. 
    What are the 5 characteristics of groups that affect behavior and performance?
  • 4. 
    What is a set of 2 or more people who interact to achieve goals/meet needs?
    • A. 

      True

    • B. 

      False

  • 5. 
    All goals of a group are identical.
    • A. 

      Team goal

    • B. 

      Group goal

    • C. 

      Overall goal

    • D. 

      Work goal

    • E. 

      None of the above

  • 6. 
    What is the term for a goal that all members can agree on?
  • 7. 
    What are the types of work groups?
    • A. 

      Informal group

    • B. 

      Group

    • C. 

      Goal group

    • D. 

      Formal group

    • E. 

      Company group

  • 8. 
    What is a group established by management to help org. achieve goals?
  • 9. 
    What are the goals of a formal work group?
    • A. 

      Formal work groups

    • B. 

      Informal work groups

    • C. 

      Team

    • D. 

      Work team

    • E. 

      Informal team

  • 10. 
    What emerge naturally in organizations?
    • A. 

      Management forms them to achieve org goals

    • B. 

      Working together will help achieve goals/meet needs

    • C. 

      Organization emphasizes not working alone

    • D. 

      People like each other enough to team up

    • E. 

      A task force has not done the job

  • 11. 
    Why do informal work groups form?
    • A. 

      Formal work group

    • B. 

      Informal work group

    • C. 

      Task force

    • D. 

      Team

    • E. 

      Affiliation group

  • 12. 
    5 factory workers go bowling every Thursday night to satisfy their common need for affiliation and friendship. What group is this an example of?
    • A. 

      Formal work group

    • B. 

      Informal work group

    • C. 

      Team

    • D. 

      Task force

    • E. 

      Command group

  • 13. 
    What work group is a product quality committee in a consumer products firm?
    • A. 

      Command

    • B. 

      Task force

    • C. 

      Team

    • D. 

      Self-managed work teams

    • E. 

      Informal work group

  • 14. 
    What are the 4 kinds of formal work groups?
    • A. 

      Command group

    • B. 

      Task force

    • C. 

      Team

    • D. 

      Self-managed work team

    • E. 

      Formal group

  • 15. 
    What is a collection of subordinates who report to the same supervisor?
    • A. 

      Command group

    • B. 

      Team

    • C. 

      Task force

    • D. 

      Self-managed work team

    • E. 

      Informal group

  • 16. 
    What formal group is based on basic reporting relationships in orgs and are represented on org charts as departments?
    • A. 

      Command

    • B. 

      Task force

    • C. 

      Team

    • D. 

      Self-managed work team

    • E. 

      Work group

  • 17. 
    What formal group has the most impact on the extent to which an org is able to achieve goals?
    • A. 

      Command

    • B. 

      Task force

    • C. 

      Team

    • D. 

      Self-managed work team

    • E. 

      Informal group

  • 18. 
    What is a collection of people who come together to accomplish a specific goal?
    • A. 

      Command group

    • B. 

      Task force

    • C. 

      Team

    • D. 

      Self-managed work team

    • E. 

      Informal group

  • 19. 
    A group established to end sex discrimination in a law firm is an example of what type of formal work group?
    • A. 

      Command

    • B. 

      Task force

    • C. 

      Team

    • D. 

      Self-managed work team

    • E. 

      Informal group

  • 20. 
    What type of formal work group addresses a goal and isn't always disbanded, but changes to offer new insight?
    • A. 

      Command

    • B. 

      Task force

    • C. 

      Team

    • D. 

      Self-managed work team

    • E. 

      Informal group

  • 21. 
    What is a formal group of members who interact at a high level and work together intensely to achieve a common group goal?
    • A. 

      Command

    • B. 

      Task force

    • C. 

      Team

    • D. 

      Self-managed work team

    • E. 

      Informal group

  • 22. 
    When these are effective, this type of formal work group draws on abilities and experiences of members to accomplish things that  could not be achieved by individual work or other group style.
    • A. 

      Command

    • B. 

      Task force

    • C. 

      Team

    • D. 

      Self-managed work team

    • E. 

      Informal group

  • 23. 
    Boeing uses these formal work groups to build airplanes.
    • A. 

      Command

    • B. 

      Task force

    • C. 

      Cross-functional team

    • D. 

      Self-managed work team

    • E. 

      Informal group

  • 24. 
    Some orgs have trouble managing what kind of work group because members spend too much time trying to agree on important issues.
    • A. 

      Command

    • B. 

      Task force

    • C. 

      Teams

    • D. 

      Self-managed work team

    • E. 

      Informal

  • 25. 
    What group has no manager or team member assigned to lead the team?
    • A. 

      Command

    • B. 

      Task force

    • C. 

      Team

    • D. 

      Self-managed work team

    • E. 

      Informal group

  • 26. 
    What are the 2 types of informal work groups?
  • 27. 
    What group is a collection of organizational members who enjoy each others' company and socialize with each other (on and off job)?
    • A. 

      Command

    • B. 

      Friendship

    • C. 

      Task force

    • D. 

      Informal

    • E. 

      Interest

  • 28. 
    What do friendship groups do?
    • A. 

      Meet needs for social interaction

    • B. 

      Increase job satisfaction

    • C. 

      Increase job performance

    • D. 

      Raise employees' moods

    • E. 

      All of the above

  • 29. 
    What group has common goals related to organizational membership (day care, maternity time, etc.)?
    • A. 

      Command

    • B. 

      Friendship

    • C. 

      Self-managed work team

    • D. 

      Interest

    • E. 

      Formal group

  • 30. 
    Why is understanding how groups change important?
    • A. 

      Management may have to disband and reform effective groups

    • B. 

      To compile a pay scale for group members

    • C. 

      To change organizational goals

    • D. 

      To know groups face different challenges at different stages of development

    • E. 

      To determine if group should become self-managed

  • 31. 
    In what Tuckman stage do group members try to get to know each other and establish common understanding, clarify group goals, and determine appropriate behavior?
    • A. 

      Forming

    • B. 

      Storming

    • C. 

      Norming

    • D. 

      Performing

    • E. 

      Adjourning

  • 32. 
    Which Tuckman stage has conflict and members resist group and disagree on leadership?
    • A. 

      Forming

    • B. 

      Storming

    • C. 

      Norming

    • D. 

      Performing

    • E. 

      Adjourning

  • 33. 
    In which Tuckman stage do members really start to feel like they belong and develop close ties?
    • A. 

      Forming

    • B. 

      Storming

    • C. 

      Norming

    • D. 

      Performing

    • E. 

      Adjourning

  • 34. 
    By which Tuckman stage does the group tackle tasks and get the actual work done?
    • A. 

      Forming

    • B. 

      Norming

    • C. 

      Performing

    • D. 

      Storming

    • E. 

      Adjourning

  • 35. 
    In which stage does the group disband in Tuckman's stages of Group Development?
    • A. 

      Forming

    • B. 

      Storming

    • C. 

      Norming

    • D. 

      Performing

    • E. 

      Adjourning

  • 36. 
    What are some problems with the Tuckman group development model?
    • A. 

      Not all groups go through all stages

    • B. 

      Groups differ in conflict levels

    • C. 

      Not all groups go through stages in order or time specified

    • D. 

      All of the above

    • E. 

      There is nothing wrong with the Tuckman model

  • 37. 
    Why are people less satisfied in large groups than in small ones?
    • A. 

      There is too much interpersonal conflict

    • B. 

      Sharing information is more difficult

    • C. 

      People may consider their contributions unimportant

    • D. 

      A and B

    • E. 

      B and C

  • 38. 
    Why might larger groups be more beneficial than small ones?
    • A. 

      Greater number of resources

    • B. 

      More camaraderie

    • C. 

      Division of labor

    • D. 

      All of the above

    • E. 

      A and C

  • 39. 
    What characteristic of work groups refers to the characteristics of members of a group?
    • A. 

      Size

    • B. 

      Composition

    • C. 

      Function

    • D. 

      Status

    • E. 

      Efficacy

  • 40. 
    Why might smaller groups be more beneficial than large groups?
    • A. 

      Less interpersonal conflict

    • B. 

      More frequent member interaction

    • C. 

      More easily shared information

    • D. 

      All of the above

    • E. 

      B and C

  • 41. 
    Why might homogeneous groups be more beneficial than heterogeneous groups?
    • A. 

      Like and get along with each other

    • B. 

      Share information easier

    • C. 

      Low conflict levels

    • D. 

      All of the above

    • E. 

      Hetero groups are ALWAYS more beneficial

  • 42. 
    Why might heterogeneous groups be better than homogeneous groups?
    • A. 

      Diverse viewpoints

    • B. 

      Better decisions

    • C. 

      Less conflict

    • D. 

      Variety of resources

    • E. 

      All of the above

  • 43. 
    What Japanese work group was heterogeneous, including people from all parts of org to work on project in new and different ways?
    • A. 

      International work group

    • B. 

      Oobeyas

    • C. 

      Oomagenya

    • D. 

      Interest groups

    • E. 

      Interdepartmental task force

  • 44. 
    What characteristic of groups is the work that a group contributes to the accomplishment of organizational goals?
    • A. 

      Size

    • B. 

      Composition

    • C. 

      Function

    • D. 

      Status

    • E. 

      Efficacy

  • 45. 
    What group characteristic includes responsibility for producing goods that an organization sells?
    • A. 

      Focus

    • B. 

      Composition

    • C. 

      Function

    • D. 

      Status

    • E. 

      Goal

  • 46. 
    What is the implicitly agreed upon perceived importance of what a group does in an org?
    • A. 

      Size

    • B. 

      Function

    • C. 

      Importance

    • D. 

      Goals and objectives

    • E. 

      Status

  • 47. 
    What is the shared belief group members have about the ability of the group to achieve its goals and objectives?
    • A. 

      Function

    • B. 

      Efficacy

    • C. 

      Composition

    • D. 

      Confidence

    • E. 

      Status

  • 48. 
    What characteristics of a group contribute to its efficacy?
    • A. 

      Group composition

    • B. 

      Group's willingness to work

    • C. 

      Group's resources

    • D. 

      Ability to be effective in achieving goals

    • E. 

      All of the above