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Questions and Answers
  • 1. 
    Which chip does the CPU use to communicate with high-speed devices such as video cards or RAM?
    • A. 

      Southbridge

    • B. 

      Northbridge

    • C. 

      Scan code

    • D. 

      Complementary metal-oxide semiconductor

  • 2. 
    On older Intel-based motherboards, which chip enables the CPU to interact with RAM?
    • A. 

      Northbridge

    • B. 

      IEEE1394

    • C. 

      Memorybridge

    • D. 

      Southbridge

  • 3. 
    What is the best way to determine the total capacity and specific type of RAM your system can handle?
    • A. 

      Open the case and inspect the RAM.

    • B. 

      Check the motherboard documentation.

    • C. 

      Check the Device Manager.

    • D. 

      Check the System utility in the Control Panel.

  • 4. 
    Which of the following bus types uses serial rather than parallel communication?
    • A. 

      PCIe

    • B. 

      PCI-X

    • C. 

      AGP

    • D. 

      PCI

  • 5. 
    Which of the following techniques provides redundancy by using two disks and two controllers?
    • A. 

      Disk striping with parity

    • B. 

      Drive mirroring

    • C. 

      Drive duplexing

    • D. 

      Disk striping

  • 6. 
    Which kind of fire extinguisher should you use for computer equipment?
    • A. 

      Class C

    • B. 

      Class A

    • C. 

      Class D

    • D. 

      Class B

  • 7. 
    Which of the following will result in a POST beep code message?
    • A. 

      The keyboard is unplugged

    • B. 

      The system is overheating.

    • C. 

      The hard drive has crashed.

    • D. 

      The video card is not seated properly.

  • 8. 
    Which type of flash memory card is currently the oldest?
    • A. 

      Memory Stick

    • B. 

      SmartMedia

    • C. 

      Secure Digital

    • D. 

      CompactFlash

  • 9. 
    Which of the following form factors dominates the PC market?
    • A. 

      ATX

    • B. 

      NLX

    • C. 

      BTX

    • D. 

      AT

  • 10. 
    The registry is the main database of all Windows operating systems and it is organized into six (6) different hives.
    • A. 

      True

    • B. 

      False

  • 11. 
    What is the correct throughput of DDR-SDRAM, and what is the speed of PC1600 RAM?
    • A. 

      4 bytes per second, 133 MHz

    • B. 

      4 bits per second, 400 MHz

    • C. 

      8 bits per second, 200 MHz

    • D. 

      8 bytes per second, 200 MHz

  • 12. 
    Which of these items are considered to be dot-matrix printer consumables? (Select all that apply).
    • A. 

      Paper

    • B. 

      Flywheel

    • C. 

      Ribbon

    • D. 

      Drive motor

  • 13. 
    What is the term for the delay in the RAM's response to a request from the MCC?
    • A. 

      Variance

    • B. 

      MCC gap

    • C. 

      Fetch Interval

    • D. 

      Latency

  • 14. 
    Where do you connect an anti-static wrist strap? (Select the best answer.)
    • A. 

      To an electrical outlet

    • B. 

      To a handy metal part of the case

    • C. 

      To an anti-static plate on the computer

    • D. 

      To a non-static wrist strap

  • 15. 
    What is displayed in the My Computer window?
    • A. 

      All the Control Panel applets

    • B. 

      Installed programs

    • C. 

      Networked computers

    • D. 

      All of the drives on your system

  • 16. 
    A computer's power supply converts Direct Current to Alternating Current.
    • A. 

      True

    • B. 

      False

  • 17. 
    When installing an expansion card, which of the following should you do?
    • A. 

      Make sure the computer is plugged in to the AC wall outlet.

    • B. 

      Avoid letting the metal flange touch the PC case.

    • C. 

      Hold the card only by its slot connectors.

    • D. 

      Use firm but not excessive force to snap the card into the slot.

  • 18. 
    Robert installed a new motherboard, CPU, and RAM into his old case. After he attached the power correctly and pressed the power button, not only did the system not boot up, he also could smell ozone and realized the motherboard had shorted out. What could have been the cause?
    • A. 

      Robert installed a BTX motherboard into an ATX case.

    • B. 

      Robert used an AT power supply on an ATX motherboard.

    • C. 

      Robert installed an ATX motherboard into a BTX case.

    • D. 

      D. Robert left a standout in the wrong place under the Robert left a standout in the wrong place under the motherboard.

  • 19. 
    Which chip enables an Intel Core2 Duo processor to interact with RAM?
    • A. 

      Super I/O

    • B. 

      Northbridge

    • C. 

      Memorybridge

    • D. 

      Southbridge

  • 20. 
    Redundant Array of Inexpensive Devices can be implemented on a PC by default as either a mirror or striping.
    • A. 

      True

    • B. 

      False

  • 21. 
    The term MCC refers to the chip on the motherboard responsible for allowing the address and external data buses to connect RAM to the CPU. MCC stands for Memory Controller Chip.
    • A. 

      True

    • B. 

      False

  • 22. 
    Which is the most complete list of file systems Windows 2000/XP and Vista/7 can use?
    • A. 

      FAT16, FAT32, FAT64, NTFS

    • B. 

      FAT16, NTFS

    • C. 

      FAT16, FAT32, NTFS

    • D. 

      FAT16, FAT32

  • 23. 
    What is the effect of exceeding the wattage capabilities of a power supply by inserting too many devices?
    • A. 

      The system will boot normally, but some of the devices will not function properly.

    • B. 

      The system will boot normally and all of the devices will work, but only for a limited time. After an hour or so, the system will spontaneously shut down.

    • C. 

      The system will not boot or turn on at all.

    • D. 

      The system will try to boot, but the overloaded power supply will fail, burning up delicate internal capacitors.

  • 24. 
    What do you plug into a three-row, 15 pin port?
    • A. 

      Keyboard

    • B. 

      Monitor

    • C. 

      Joystick

    • D. 

      Mouse

  • 25. 
    What do registers provide for the CPU?
    • A. 

      The CPU uses registers for temporary storage of internal commands and data.

    • B. 

      Registers enable the CPU to control the address bus.

    • C. 

      Registers determine the clock speed.

    • D. 

      Registers enable the CPU to address RAM.

  • 26. 
    Counting both channels, what is the maximum number of drives/devices that EIDE can support?
    • A. 

      Seven

    • B. 

      One

    • C. 

      Two

    • D. 

      Four

  • 27. 
    Which of the following does a device use to initiate communication with the CPU?
    • A. 

      PCIe

    • B. 

      Mini-PCI

    • C. 

      IRQ

    • D. 

      IO/MEM wire

  • 28. 
    Which of the following are valid speeds of the PCI-X Bus? (Select all that apply.)
    • A. 

      128 MHz

    • B. 

      32 MHz

    • C. 

      533 MHz

    • D. 

      66 MHz

    • E. 

      266 MHz

  • 29. 
    What is the correct boot sequence for a PC?
    • A. 

      CPU, POST, power good, boot loader, OS.

    • B. 

      Power good, CPU, POST, boot loader, OS.

    • C. 

      Power good, boot loader, CPU, POST, OS.

    • D. 

      POST, power good, CPU, boot loader, OS.

  • 30. 
    Where does Windows Vista store device drivers?
    • A. 

      In the Registry

    • B. 

      In the computer.

    • C. 

      On an EEPROM chip.

    • D. 

      In Drivers and Settings

  • 31. 
    The combination of the Northbridge, the Southbridge, the DMA controller and Front Side Bus is referred to as the Chipset.
    • A. 

      True

    • B. 

      False

  • 32. 
    Which of the following connections can replace all of the mini-audio jacks on a system unit?
    • A. 

      VESA

    • B. 

      FireWire

    • C. 

      HDMI

    • D. 

      S/PDIF

  • 33. 
    Which of the following ports can handle a connection from a monitor?
    • A. 

      FireWire

    • B. 

      USB

    • C. 

      Mini-DIN

    • D. 

      DVI

  • 34. 
    Which of the following connector types enable you to plug a device into them and have the device function without your restarting the computer? (Select two.)
    • A. 

      Mini-DIN

    • B. 

      Serial

    • C. 

      USB

    • D. 

      FireWire

  • 35. 
    What do 64-bit processors expand that 32-bit processors, such as the Pentium III, do not have?
    • A. 

      Frontside bus

    • B. 

      System bus

    • C. 

      Registers

    • D. 

      Address bus

  • 36. 
    What's the minimum number of I/O addresses a device will have?
    • A. 

      Four

    • B. 

      One

    • C. 

      Two

    • D. 

      Eight

  • 37. 
    Which of the following kinds of discs is the best choice for performing regular backups?
    • A. 

      CD-ROM/XA

    • B. 

      CD-RW

    • C. 

      CD-Interactive (CD-I)

    • D. 

      CD-R

  • 38. 
    Which Windows utility backs up critical files and settings and enables you to roll back to a previous state?
    • A. 

      System Information

    • B. 

      System Restore

    • C. 

      MS Management Console

    • D. 

      Registry

  • 39. 
    What is the proper voltage for a U.S. electrical outlet?
    • A. 

      60 V

    • B. 

      120 V

    • C. 

      220 V

    • D. 

      -120 V

  • 40. 
    Which of the following terms does not describe parallel ATA devices?
    • A. 

      SCSI

    • B. 

      ATA

    • C. 

      IDE

    • D. 

      EIDE

  • 41. 
    What is the minimum PSU required for an ATX system that requires Molex, mini connectors, and SATA connectors?
    • A. 

      ATX12V 2.0

    • B. 

      EPS12V

    • C. 

      ATX

    • D. 

      ATX12V 1.3

  • 42. 
    Which of the following statements is true?
    • A. 

      Replacing the CPU may not be the upgrade that is most cost effective or that has the strongest impact on your system?s performance.

    • B. 

      If you have an AMD-compatible motherboard, you can install a Celeron processor.

    • C. 

      As the size of the address bus increases, the amount of RAM the CPU can use decreases.

    • D. 

      You can upgrade your CPU if you make sure that a new CPU will fit into the socket or slot on your motherboard.

  • 43. 
    What does NTFS use to provide security for individual files and folders?
    • A. 

      Dynamic disks

    • B. 

      ECC

    • C. 

      MFT

    • D. 

      Access control list

  • 44. 
    What voltage does an ATX12V P4 connector provide for motherboards?
    • A. 

      5 V

    • B. 

      3.3 V

    • C. 

      12 V

    • D. 

      3.3 V, 5 V

  • 45. 
    What is the primary reason that DDR2 RAM is faster than DDR RAM?
    • A. 

      The core speed of the RAM chips is faster.

    • B. 

      DDR RAM uses 184-pin DIMMs and DDR2 uses 240-pin DIMMs.

    • C. 

      DDR RAM is single-channel and DDR2 RAM is dual-channel.

    • D. 

      The input/output speed of the RAM is faster.

  • 46. 
    Of the following, what do USB and FireWire connections have in common?
    • A. 

      Both use D-subminiature connectors

    • B. 

      Both support hot-swapping devices

    • C. 

      Both support dual monitors

    • D. 

      Both are used for connecting keyboards

  • 47. 
    What companies dominate the chipset market? (Select all that apply)
    • A. 

      Intel

    • B. 

      NVIDIA

    • C. 

      Azus

    • D. 

      ATI

  • 48. 
    To make your files unreadable by others, what should you use?
    • A. 

      Encryption

    • B. 

      Disk quotas

    • C. 

      Compression

    • D. 

      Clustering

  • 49. 
    What happens if you mix RAM sticks of different speeds?
    • A. 

      Your computer may slow down.

    • B. 

      Your computer will work fine as long as it uses dual-channel architecture.

    • C. 

      Your computer may lock up every few seconds or provide corrupted data.

    • D. 

      Your computer will work fine if all the memory sticks are slower than the speed of the motherboard.

  • 50. 
    When you turn on your computer, what is accessed first?
    • A. 

      The POST

    • B. 

      The CPU

    • C. 

      The CMOS chip

    • D. 

      The setup program

  • 51. 
    Adam wants to create a new simple volume in some unallocated space on his hard drive, but when he right-clicks the space in Disk Management he sees only an option to create a new partition. What is the problem?
    • A. 

      The drive is a basic disk and not a dynamic disk.

    • B. 

      The drive has less than 32 GB of unallocated space.

    • C. 

      The drive has developed bad sectors.

    • D. 

      The drive is jumpered as a slave.

  • 52. 
    Software refers to programs normally stored on some form of erasable media.
    • A. 

      True

    • B. 

      False

  • 53. 
    Which of the following statements is true about RDRAM?
    • A. 

      It uses dual-channel architecture.

    • B. 

      It is used by AMD but not Intel processors.

    • C. 

      It is less expensive than SDRAM.

    • D. 

      It offers speeds ranging from 200 MHz to 600 MHz.

  • 54. 
    Why is SDRAM faster than regular DRAM?
    • A. 

      It runs synchronously with the system clock.

    • B. 

      It uses dual-channel architecture.

    • C. 

      It has fewer pins, resulting in fewer corrupt bits.

    • D. 

      It makes two processes per clock cycle.

  • 55. 
    What does a red "X" next to a device in the Device Manager indicate?
    • A. 

      The device is missing of Windows cannot recognize it.

    • B. 

      The device has been disabled because it is damaged or has a system resource conflict.

    • C. 

      A compatible driver has been installed that may not provideall of the functions for the device.

    • D. 

      The system resources have been assigned manually.

  • 56. 
    Though the model numbers have changed over the years, the keyboard controller chip is still referred to as the 8042.
    • A. 

      True

    • B. 

      False

  • 57. 
    All motherboards have the ability to clear the CMOS settings by changing the position of a shunt, on the CMOS jumpers.
    • A. 

      True

    • B. 

      False

  • 58. 
    The components that have the greatest impact on PC optimization are the CPU, Hard Drive and the amount of RAM.
    • A. 

      True

    • B. 

      False

  • 59. 
    AutoPlay reads which of the following files when an optical disc is inserted?
    • A. 

      AUTORUN.EXE

    • B. 

      AUTOPLAY.INF

    • C. 

      AUTORUN.INF

    • D. 

      AUTORUN.INI

  • 60. 
    The collection of programs stored on the system ROM chip is known as either the system BIOS or Promwear.
    • A. 

      True

    • B. 

      False

  • 61. 
    Patricia installs a second stick of DDR2 RAM into her Core 2 DUO system, bringing the total system memory up to 2 GB. Within a short period of time, she begins experiencing Blue Screens of Death. What could the problem be?
    • A. 

      The motherboard needed dual-channel RAM.

    • B. 

      She installed faulty RAM.

    • C. 

      Nothing at all. Windows OS always crashes several times, but then gets better.

    • D. 

      The motherboard could only handle 1 GB of RAM.

  • 62. 
    The contents of an optical disc can be saved as what kind of file?
    • A. 

      CDDA

    • B. 

      INF

    • C. 

      ISO-9660

    • D. 

      ISO

  • 63. 
    Partitioning is electonically subdividing the physical hard drive into groups of cylinders called partitions (or volumes).
    • A. 

      True

    • B. 

      False

  • 64. 
    What sort of power connector does a hard drive typically use?
    • A. 

      Micro

    • B. 

      Molex

    • C. 

      Sub-mini

    • D. 

      Mini

  • 65. 
    What is the capacity of a single sector?
    • A. 

      512 bytes

    • B. 

      4 kilobytes

    • C. 

      512 bits

    • D. 

      256 bytes

  • 66. 
    What is the correct boot sequence for a PC?
    • A. 

      POST, power good, CPU, boot loader, operating system

    • B. 

      CPU, POST, power good, boot loader, operating system

    • C. 

      Power good, boot loader, CPU, POST, operating system

    • D. 

      Power good, CPU, POST, boot loader, operating system

  • 67. 
    What is the minimum capacity of a DVD?
    • A. 

      4.37 GB

    • B. 

      3.47 GB

    • C. 

      7.34 GB

    • D. 

      650 MB

  • 68. 
    What does CMOS stand for?
    • A. 

      Configured manually by the OS

    • B. 

      Complimentary metal-oxide semiconductor.

    • C. 

      Chip made out of silicon.

    • D. 

      Consolidated metal-oxide software

  • 69. 
    What does a non-maskable interrupt cause the CPU to produce?
    • A. 

      An incorrect memory count

    • B. 

      A parity error

    • C. 

      The Blue Screen of Death

    • D. 

      Excessive heat

  • 70. 
    What connector was designed to connect your PC to a high-end television set?
    • A. 

      DB-HD

    • B. 

      VL-BUS

    • C. 

      SVGA

    • D. 

      HDMI

  • 71. 
    Which of the following motherboard form factors offers the best cooling capability?
    • A. 

      AT

    • B. 

      CTX

    • C. 

      BTX

    • D. 

      ATX

  • 72. 
    Which of the following statements about the expansion bus is true?
    • A. 

      The expansion bus crystal sets the speed for the expansion bus.

    • B. 

      The expansion bus runs at the speed of the system clock.

    • C. 

      The CPU communicates with RAM via the expansion bus.

    • D. 

      The frontside bus is another name for the expansion bus.

  • 73. 
    Why is it a good idea to ensure that the expansion slot covers on your computer case are all covered?  (Choose all that apply).
    • A. 

      To maintain good airflow inside your case.

    • B. 

      To help keep dust and dander out of your case.

    • C. 

      Leaving a slot uncovered doesn't truly hurt anything on your computer.

  • 74. 
    You could find 16-bit ISA slots on which of these buses?
    • A. 

      BT bus

    • B. 

      PC bus

    • C. 

      AT bus

    • D. 

      XT bus

  • 75. 
    Which of the following statements is true?
    • A. 

      The address bus enables the CPU to communicate with the MCC.

    • B. 

      The external data bus enables the CPU to communicate with the MCC.

    • C. 

      The system bus enables the CPU to communicate with the memory.

    • D. 

      The address bus enables the CPU to communicate with the hard drive.

  • 76. 
    How many IRQs does the typical device use?
    • A. 

      One

    • B. 

      Two

    • C. 

      Four

    • D. 

      Eight

  • 77. 
    After a sudden power outage, Tyrone's PC rebooted, but nothing appeared on the screen. The PC just beeps at him, over and over again. What is most likely the problem?
    • A. 

      The power outage burned the RAM.

    • B. 

      The power outage burned the video card.

    • C. 

      The CPU fried and the computer is inoperable.

    • D. 

      The power outage toasted his hard drive.

  • 78. 
    What is the first stage in a typical four-stage CPU pipeline?
    • A. 

      Write

    • B. 

      Decode

    • C. 

      Fetch

    • D. 

      Execute

  • 79. 
    Which of these devices is likely to still use DMA?
    • A. 

      Floppy drive

    • B. 

      Hard Drive

    • C. 

      CD-ROM drive

    • D. 

      USB flash drive

  • 80. 
    Which of the following companies make chipsets?
    • A. 

      AMI

    • B. 

      NVIDIA

    • C. 

      GIGABYTE

    • D. 

      MSI

  • 81. 
    What is the purpose of the address bus in the PC?
    • A. 

      The address bus enables the CPU to communicate with the memory controller chip.

    • B. 

      The address bus enables the CPU to access registers.

    • C. 

      The address bus provides a channel for the flow of data and commands between the CPU and RAM.

    • D. 

      The address bus enables the memory controller chip to communicate with the RAM.

  • 82. 
    Which of the following CPUs was the first microprocessor to include both an L1 and an L2 cache with the CPU?
    • A. 

      Pentium II

    • B. 

      Pentium

    • C. 

      Pentium Pro

    • D. 

      Pentium III

  • 83. 
    What connector was designed to connect your PC to a high-end audio system?
    • A. 

      DVI

    • B. 

      RCA Victor

    • C. 

      Mini-audio

    • D. 

      Sony/Phillips Digital Interconnect Format

  • 84. 
    What connects on the backside bus?
    • A. 

      CPU, L2 cache

    • B. 

      CPU, MCC, RAM

    • C. 

      CPU, L1 cache

    • D. 

      CPU, MCC, L1 cache

  • 85. 
    While studying abroad, you purchased brand-new Blu-ray Discs produced in China. After returning to the United States, you find they will not work in your Blu-ray Disc player. What is most likely the problem?
    • A. 

      A. The Blu-ray Discs have a C region code.

    • B. 

      The Blu-ray Discs have a 6 region code.

    • C. 

      The Blu-Ray Discs have an A region code.

    • D. 

      The Blu-ray Discs have a B region code.

  • 86. 
    Which of the following slots features serial data transfers?
    • A. 

      PCIe

    • B. 

      PCI

    • C. 

      AGP

    • D. 

      PCI-X

  • 87. 
    What feature of ATX systems prevents users from turning off a system before the operating system's been shut down?
    • A. 

      Sleep mode

    • B. 

      Soft power

    • C. 

      CMOS settings

    • D. 

      Properly seated motherboard power interrupt.

  • 88. 
    Which of the following form factors dominates the PC industry for motherboards?
    • A. 

      AT

    • B. 

      ATX

    • C. 

      BTX

    • D. 

      CTX

  • 89. 
    Which tool would help you determine why a print job didn't print?
    • A. 

      Printer setup

    • B. 

      System setup

    • C. 

      Printer driver

    • D. 

      Print Spooler

  • 90. 
    Which level of RAID is disk striping with distributed parity?
    • A. 

      RAID 5

    • B. 

      RAID 0

    • C. 

      RAID 1

    • D. 

      RAID 6

  • 91. 
    What was the maximum hard drive size allowed by BIOS routines for the original AT command set?
    • A. 

      1028 MB

    • B. 

      528 MB

    • C. 

      504 MB

    • D. 

      1024 MB

  • 92. 
    Which of the following is an advantage of running Windows on NTFS as opposed to FAT32?
    • A. 

      Enhanced Ethernet Frame

    • B. 

      Multiple Folders

    • C. 

      Security

    • D. 

      Bitlocker Encryption

  • 93. 
    Which of the following devices attaches with a ribbon cable?
    • A. 

      Sound card

    • B. 

      RAM

    • C. 

      CD-ROM drive

    • D. 

      CPU

  • 94. 
    What purpose does the Super I/O chip serve?
    • A. 

      The Super I/O chip handles the communication between the Northbridge and Southbridge chips.

    • B. 

      The Super I/O chip handles the communication with RAM.

    • C. 

      The Super I/O chip handles the communication with legacy devices.

    • D. 

      The Super I/O chip handles the communication with video.

  • 95. 
    Which of the following statements is true about extended partitions?
    • A. 

      They are optional.

    • B. 

      They may be set to active.

    • C. 

      Each drive must have at least one extended partition.

    • D. 

      They are assigned drive letters when they are created.

  • 96. 
    Which of these devices is likely to still use DMA?
    • A. 

      Floppy drive

    • B. 

      Hard drive

    • C. 

      CD-ROM drive

    • D. 

      USB flash drive

  • 97. 
    Which of the following port types commonly support printers?  (Choose all that apply)
    • A. 

      RS-232

    • B. 

      Infrared

    • C. 

      Parallel

    • D. 

      USB

  • 98. 
    Benjamin Blue boots up an older Pentium 4 system that has been the cause of several user complaints at the office. The system powers up and starts to run through POST, but the stops. The screen displays a "CMOS configuration mismatch" error. Of the following choices, which is the most likely cause of this error?
    • A. 

      Bad CPU.

    • B. 

      Bad RAM.

    • C. 

      Corrupt system BIOS.

    • D. 

      Dying CMOS battery.

  • 99. 
    What does BIOS provide for the computer? (Choose the best answer.)
    • A. 

      BIOS provides memory space for applications to load into from the main system RAM.

    • B. 

      BIOS provides the programming that enables the CPU to communicate with other hardware.

    • C. 

      BIOS provides the physical interface that enables the CPU to communicate with other hardware.

    • D. 

      BIOS provides memory space for applications to load into from the hard drive.

  • 100. 
    Which of the following statements is true about CMOS?
    • A. 

      CMOS is the Southbridge chip that controls input and output devices.

    • B. 

      CMOS is a configuration program that runs from the hard drive during booting.

    • C. 

      CMOS includes the power-on self test (POST) routines.

    • D. 

      CMOS is a low-energy chip that draws power from a battery while the computer is turned off.

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