IT Support Test 3

21 Questions  I  By Richardbirtle
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  • 1. 
    Which of the following is NOT a type of motherboard expansion slot?
    • A. 

      ISA

    • B. 

      PCI

    • C. 

      AGP

    • D. 

      ATX


  • 2. 
    Which of the following is NOT a type of RAM?  
    • A. 

      DIMM

    • B. 

      EPROM

    • C. 

      DDR2

    • D. 

      RIMM


  • 3. 
    What does FDISK do? 
    • A. 

      Performs low-level formatting of the hard drive

    • B. 

      Fixes bad sectors on the hard drive

    • C. 

      Recovers lost clusters on the hard drive

    • D. 

      Creates partitions on the hard drive


  • 4. 
    What type of connector is used to plug a telephone line into a modem?
    • A. 

      RJ-45

    • B. 

      RJ-11

    • C. 

      RJ-10

    • D. 

      RS-232


  • 5. 
    Toner cartrige is used in ?
    • A. 

      Inkjet Plotter

    • B. 

      Laser Printer

    • C. 

      Thermal Printer

    • D. 

      Dot Matrix printer

    • E. 

      InkJet Printer


  • 6. 
    Identify the tab in Task Manager that enables you to start a program that is not running on your system.
    • A. 

      Processes tab

    • B. 

      Performance tab

    • C. 

      Applications tab

    • D. 

      Networking tab


  • 7. 
    Which are examples of wireless encryption? (Select multiple answers.)
    • A. 

      VPN

    • B. 

      PPP

    • C. 

      WEP

    • D. 

      MAC

    • E. 

      WPA

    • F. 

      WPA2

    • G. 

      TCP

    • H. 

      WEP2


  • 8. 
    Which wireless standard is faster ?
    • A. 

      IEEE 802.11b

    • B. 

      IEEE 802.11g

    • C. 

      IEEE 802.6

    • D. 

      IEEE 802.11a

    • E. 

      IEEE 802.11n


  • 9. 
    Which command will reveal your Windows XP computer IP address?
    • A. 

      Ipconfig

    • B. 

      Xpconfig

    • C. 

      Configsys

    • D. 

      Sysconfig


  • 10. 
    What does the term "Map Network Drive" mean?
    • A. 

      Divide the host HDD into memory locations.

    • B. 

      Create a shortcut to a network location.

    • C. 

      Trace the path to the local area network gateway.

    • D. 

      Send instructions to a user to access the remote local area network.

    • E. 

      A schematic drawing of all network adapter locations on the network system.


  • 11. 
    Which item is an example of a physical network address?  
    • A. 

      IP address

    • B. 

      Workstation name

    • C. 

      MAC address

    • D. 

      Www.rezolvit.ro

    • E. 

      [email protected]


  • 12. 
    Which are the default settings for a Windows XP computer network adapter?  
    • A. 

      DHCP and configured as part of a workgroup.

    • B. 

      DHCP and configured as a part of a domain.

    • C. 

      Static IP address and configured as part of a workgroup.

    • D. 

      Static IP address and configured as part of a domain.

    • E. 

      There is no default settings for a Windows XP network adapter card.


  • 13. 
    What is the purpose of a DNS server?
    • A. 

      To resolve MAC addresses to NetBIOS names.

    • B. 

      To resolve IP addresses to domain names

    • C. 

      To resolve IP addresses to MAC address

    • D. 

      To resolve domain names to IP addresses.


  • 14. 
    What is the default port number for SMTP ?
    • A. 

      21

    • B. 

      22

    • C. 

      25

    • D. 

      28


  • 15. 
    Most garbage prints are the result of using _____________?
    • A. 

      Obsolete firmware

    • B. 

      Old toner cartridges

    • C. 

      Incorrect drivers

    • D. 

      Incorrect printer settings


  • 16. 
    What is the difference between the Bcc field and the Cc field?
    • A. 

      Recipients specified in the Cc field are not displayed to other recipients.

    • B. 

      Recipients specified in the Bcc field are not displayed to other recipients.

    • C. 

      The Bcc field can only use addresses that are stored in a distribution list.

    • D. 

      The Bcc field can only use addresses that are stored in your address book.


  • 17. 
    In Windows XP, how do you access advance startup options?
    • A. 

      By pressing the spacebar when prompted to do so

    • B. 

      By holding down Ctrl+Alt+Del after the Windows logo displays for the first time

    • C. 

      By pressing Esc after the OS menu displays

    • D. 

      By pressing F8 during the first phase of the boot process


  • 18. 
    What is the first step in the troubleshooting process?
    • A. 

      Talk to the customer

    • B. 

      Gather technical information

    • C. 

      Eliminate possibilities

    • D. 

      Document your work


  • 19. 
    Windows XP includes a feature called a ______________, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs.
    • A. 

      Restore point

    • B. 

      Repair point

    • C. 

      Roll back point

    • D. 

      Registry


  • 20. 
    You are using MS Outlook 2003 or MS Outlook 2007. What is the file type that contains the autocomplete cache?
    • A. 

      .nk2

    • B. 

      .pst

    • C. 

      .nk1

    • D. 

      .dat


  • 21. 
    If you are using an IMAP account and Outlook Express mail client, where are the messages stored?
    • A. 

      In a local folder in Outlook Express

    • B. 

      On the email server

    • C. 

      On another computer in the local network


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