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Gap Inc. Lp

35 Questions
Gap Inc. Lp

Gap Inc. Investigation & Interview Guidelines QuizThis quiz will test your knowledge and understanding of the investigation and interview guidelines as well as the internal case compliance standards. A score of 80% is required to sucessfully pass the quiz. Good Luck! The Standards Committee

Questions and Answers
  • 1. 
    Who can complete internal interviews at Gap Inc?
    • A. 

      Any member of LP as long as they are trained

    • B. 

      Exempt employees that have completed the internal interview certification

    • C. 

      Any certificed LP employee

  • 2. 
    The interviewer's job grade must be _____to the interviewee.
    • A. 

      Equal to

    • B. 

      Equal to or greater than

    • C. 

      Less than

  • 3. 
    All investigations with a known or potential case value over $50,000 and /or involve a Sr. Director level or above / or pose a significant liability or reputation risk must be immediately forwarded to _____.
    • A. 

      Loss Prevention Operations

    • B. 

      Loss Prevention Flash Process

    • C. 

      Corporate Compliance

    • D. 

      Your Supervisor, brand Director and legal

  • 4. 
    At a minimum, how often should Loss Prevention Analysis and Reporting (LPAR) be reviewed?
    • A. 

      Before every interview of a dishonest employee

    • B. 

      At least monthly to clear out the dashboard

    • C. 

      Daily review to run summary reports

    • D. 

      At least weekly

  • 5. 
    Code of Business Conduct Hotlines must be acknowledged in LPRM within ____business days and updated every _____ business days.
    • A. 

      2 ; 14

    • B. 

      5 ; 21

    • C. 

      2: 7

    • D. 

      1 ; 14

  • 6. 
    Due to data privacy laws, customer personal information including credit card numbers must be _____ and password protected.
    • A. 

      Secured

    • B. 

      Kept confidential

    • C. 

      Encrypted

    • D. 

      Stored in LPAR

  • 7. 
    Regarding the room setting for an internal interview, the interviewee should be sitting _____.
    • A. 

      Across from the witness

    • B. 

      Closest to the door of the office

    • C. 

      Furthest away from the door of the office

    • D. 

      At the desk

  • 8. 
    Only 1 witness is allowed in the office and must be actively engaged and involved.  It is mandatory that when interviewing a female that another female is the interviewer or witness.  True or False?
    • A. 

      True

    • B. 

      False

  • 9. 
    Sales Associates may be used as witnesses.  True of False
    • A. 

      True

    • B. 

      False

  • 10. 
    An initial admission should be obtained within 60 minutes or the interviewer should terminate the interview.  If there is a strong indication of deceptive behavior or specific, detailed evidence, the interviewer may choose to extend beyond 60 minutes.  True or False?
    • A. 

      True, however a call to the interviewer's supervisor (RLPM or above) should take place immediately upon the conclusion of the interview.

    • B. 

      False, to avoid allegations of false imprisonment, never extend an interview for any reason past the 60 minute mark.

  • 11. 
    In cases where a decision is made to prosecute, the maximum amount of time to wait for police response is _____ minutes. 
    • A. 

      90

    • B. 

      60

    • C. 

      30

    • D. 

      60 + 30 as long as supervisor is informed

  • 12. 
    Gap Inc. strives to avoid interviewing pregnant associates regardless of term of pregnancy. However, in extreme circumstances, cases with overwhelming evidence, a non confrontational conversation may be held with a pregnant employee as long as approval has been given by _____. 
    • A. 

      The brand's Regional Manager

    • B. 

      The SVP of LP and the RLPM

    • C. 

      The brand's RLPM and Employee Relations

    • D. 

      The brand's Sr. Director and Employee Relations

  • 13. 
    Upon conclusion of the interview, the interviewee requests a copy of her statement, agreement to repay and civil demand forms.  Is it ok to give her copies?
    • A. 

      No, these forms are company documents

    • B. 

      No, she can request these forms through the legal system

    • C. 

      Yes, an employee may have a copy of these forms as they contain the employee's signature

    • D. 

      Yes, but the employee must make a formal request through the legal department

  • 14. 
    A flash report email should be generated for any theft case admission over $_____.
    • A. 

      $5,000.

    • B. 

      $10,000.

    • C. 

      $15,000.

    • D. 

      $20,000.

  • 15. 
    Regarding theft admissions in the field...the interviewer must partner with his or her next level supervisor at the RLPM level or above to make the decision to terminate.  True or False? Regarding theft admissions within the GSC, the interviewer must partner wiith an HR representative to make the decision to terminate.  True or False?
    • A. 

      True

    • B. 

      False

  • 16. 
    In instances where a minor (17 years or younger) is terminated and / or prosecuted a parent or guardian must be notified _____.
    • A. 

      At the conclusion of the interview by the manager on duty

    • B. 

      Prior to the interview of the dishonest employee

    • C. 

      At the conclusion of the interview by the interviewer

    • D. 

      After the termination by the DM

  • 17. 
    Case reports must be accurately reported in a timely manner.  All interviews must be keyed into the LPRM system within _____business days.
    • A. 

      1

    • B. 

      3

    • C. 

      5

    • D. 

      7

  • 18. 
    After completion of any investigation, all records must be maintained in the official investigation file.  Investigation files shall be maintained for _____ years.
    • A. 

      1

    • B. 

      3

    • C. 

      5

    • D. 

      7

  • 19. 
    The opening paragraph of an internal interview narrative should include how the case was generated, the name and positions of the interviewer and witness, the date and time of the interview and the location of the interview.  True or False?
    • A. 

      True

    • B. 

      False

  • 20. 
    The loss tab in LPRM is an optional tab.  True or False?
    • A. 

      True, the case amount is already captured in the written statement

    • B. 

      True, the case amount is already captured in the written statement and narrative

    • C. 

      False, LPRM calculates the case amount from the loss tab and must be entered for accurate reporting

    • D. 

      False, the loss amount is entered in the case value field

  • 21. 
    The employee admits to $200 in merchandise theft, $300 in credit card fraud and $305 in cash refund fraud.  When entering into LPRM, what is the case type?
    • A. 

      Merchandise theft as this was the first admission obtained

    • B. 

      Credit card fraud because I'm trying to build my stats in this category

    • C. 

      Cash refund fraud as this category represents the majority of the admission dollars

    • D. 

      Any theft category as the IM number is closed out

  • 22. 
    Witness notes are a mandatory form in the investigative case file and must contain the following:
    • A. 

      Interview start and end times, name and signature of witness, documentation of the interview process, admissions, and any offerings of water, restroom etc.

    • B. 

      Signature of the interviewer, witness and interviewee

    • C. 

      Store address, store phone number and witness name, address and phone number

    • D. 

      A word for word account of the interview

  • 23. 
    A narrative includes the following statement: "Ms. Doe admitted to ringing fraudulent cash refunds on April 1, 2009 in store 1234, transaction 2222 in the amount of $50.00 and April 2, 2009 in store 1234, transaction 2244 in the amount of $100.00  The total loss Ms. Doe admitted to was $150.00" This is an example of _____. 
    • A. 

      Building the admission

    • B. 

      Substantiating the admission

    • C. 

      Totaling the admission

    • D. 

      Validating the admission

  • 24. 
    In the written statement the employee writes" "I stole from the company because my husband lost his job and I couldn't pay the bills.  I tried to borrow the money from my family but ended up ringing fake cash returns and stealing the money.  I didn't mean to harm the company but didn't know any other way out of my situation.  I needed money to pay the rent." This is an example of _____.
    • A. 

      An admission

    • B. 

      Reason for the theft

    • C. 

      Guilty conscious

    • D. 

      Details of the admission

  • 25. 
    In the written statement the employee writes: "I waited until no managers were on the sales floor and then I tore the price ticket from the shirt and concealed the unpaid shirt in my bag.   This is an example of _____.
    • A. 

      Merchandise theft

    • B. 

      A dishonest employee

    • C. 

      Substantiation

    • D. 

      Intent

  • 26. 
    Which is considered the "best" evidence to present and have signed by the employee during the interview?
    • A. 

      An LPAR summary report

    • B. 

      An e-journal or LPAR copy of the transaction

    • C. 

      An OSI report

    • D. 

      A copy of signature capture

  • 27. 
    At the completion of each written statement, the interviewee should _____.
    • A. 

      Sign and date the statement

    • B. 

      Initial all corrections, cross out blank lines at the bottom of the page and add their signature with the date and time.

    • C. 

      Apologize and thank the company for the opportunity to be honest

    • D. 

      Check for spelling errors before signing and dating the statement

  • 28. 
    The Agreement to repay is completed by all interviewees regardless of case type.  True or False?
    • A. 

      True

    • B. 

      False

  • 29. 
    The "termination: yes / no" field in LPRM is not a mandatory field and therefore is optional when completing LPRM.  True or False?
    • A. 

      True

    • B. 

      False

  • 30. 
    General Loss Interviews (GLI's) must be entered into LPRM and closed out even when the employee returns to the sales floor. True or False?
    • A. 

      True

    • B. 

      False

  • 31. 
    NRMA forms are completed for theft admissions only.  The final section of the NRMA form (admission section) must be completed by the interviewee, and signed by the interviewee, witness and interviewer. True or False?
    • A. 

      True

    • B. 

      False

  • 32. 
    "This is a true statement". "I've been treated fairly by LP", and "No threats or promises have been made to me" are all examples of _____and are required at the closing of each written statement. 
    • A. 

      Exclamations

    • B. 

      Explanations

    • C. 

      Disclaimers

    • D. 

      Proclamations

  • 33. 
    The required components of a cash refund internal case file include: 
    • A. 

      Copy of the LPRM report and narrative, written statement, evidence, interview log, witness notes, Agreement to repay, Civil demand, and NRMA.

    • B. 

      Copy of the LPRM report, narrative and written statement

    • C. 

      Copy of the LPRM report and narrative, interview log, evidence, NRMA

    • D. 

      Copy of the LPRM report and narrative, Agreement to repay, Civil demand, written statement

  • 34. 
    On the Agreement to repay form, the blank in the center of the document represents what date?
    • A. 

      The date of the admission

    • B. 

      The date of the theft

    • C. 

      The date of the termination

    • D. 

      The hire date

  • 35. 
    I have read and understand the Gap Inc. Investigation and Interview Guidelines.  I understand that any failure to follow these guidelines can result in corrective action up to and including termination. 
    • A. 

      Yes, I have read and understand the guidelines

    • B. 

      No, I need additional training

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