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Gap Inc. Lp

35 Questions  I  By Jodiemurphy
Gap Inc. LP


Gap Inc. Investigation & Interview Guidelines Quiz

This quiz will test your knowledge and understanding of the investigation and interview guidelines as well as the internal case compliance standards.   A score of 80% is required to sucessfully pass the quiz.

Good Luck!
The Standards Committee

  
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Question Excerpt

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1.  The Agreement to repay is completed by all interviewees regardless of case type.  True or False?
A.
B.
2.  At the completion of each written statement, the interviewee should _____.
A.
B.
C.
D.
3.  In the written statement the employee writes" "I stole from the company because my husband lost his job and I couldn't pay the bills.  I tried to borrow the money from my family but ended up ringing fake cash returns and stealing the money.  I didn't mean to harm the company but didn't know any other way out of my situation.  I needed money to pay the rent." This is an example of _____.
A.
B.
C.
D.
4.  Case reports must be accurately reported in a timely manner.  All interviews must be keyed into the LPRM system within _____business days.
A.
B.
C.
D.
5.  The interviewer's job grade must be _____to the interviewee.
A.
B.
C.
6.  A flash report email should be generated for any theft case admission over $_____.
A.
B.
C.
D.
7.  The loss tab in LPRM is an optional tab.  True or False?
A.
B.
C.
D.
8.  The opening paragraph of an internal interview narrative should include how the case was generated, the name and positions of the interviewer and witness, the date and time of the interview and the location of the interview.  True or False?
A.
B.
9.  In the written statement the employee writes: "I waited until no managers were on the sales floor and then I tore the price ticket from the shirt and concealed the unpaid shirt in my bag.   This is an example of _____.
A.
B.
C.
D.
10.  Code of Business Conduct Hotlines must be acknowledged in LPRM within ____business days and updated every _____ business days.
A.
B.
C.
D.
11.  The employee admits to $200 in merchandise theft, $300 in credit card fraud and $305 in cash refund fraud.  When entering into LPRM, what is the case type?
A.
B.
C.
D.
12.  Due to data privacy laws, customer personal information including credit card numbers must be _____ and password protected.
A.
B.
C.
D.
13.  Upon conclusion of the interview, the interviewee requests a copy of her statement, agreement to repay and civil demand forms.  Is it ok to give her copies?
A.
B.
C.
D.
14.  The required components of a cash refund internal case file include: 
A.
B.
C.
D.
15.  All investigations with a known or potential case value over $50,000 and /or involve a Sr. Director level or above / or pose a significant liability or reputation risk must be immediately forwarded to _____.
A.
B.
C.
D.
16.  NRMA forms are completed for theft admissions only.  The final section of the NRMA form (admission section) must be completed by the interviewee, and signed by the interviewee, witness and interviewer. True or False?
A.
B.
17.  On the Agreement to repay form, the blank in the center of the document represents what date?
A.
B.
C.
D.
18.  I have read and understand the Gap Inc. Investigation and Interview Guidelines.  I understand that any failure to follow these guidelines can result in corrective action up to and including termination. 
A.
B.
19.  Regarding theft admissions in the field...the interviewer must partner with his or her next level supervisor at the RLPM level or above to make the decision to terminate.  True or False? Regarding theft admissions within the GSC, the interviewer must partner wiith an HR representative to make the decision to terminate.  True or False?
A.
B.
20.  An initial admission should be obtained within 60 minutes or the interviewer should terminate the interview.  If there is a strong indication of deceptive behavior or specific, detailed evidence, the interviewer may choose to extend beyond 60 minutes.  True or False?
A.
B.
21.  Which is considered the "best" evidence to present and have signed by the employee during the interview?
A.
B.
C.
D.
22.  Only 1 witness is allowed in the office and must be actively engaged and involved.  It is mandatory that when interviewing a female that another female is the interviewer or witness.  True or False?
A.
B.
23.  Sales Associates may be used as witnesses.  True of False
A.
B.
24.  "This is a true statement". "I've been treated fairly by LP", and "No threats or promises have been made to me" are all examples of _____and are required at the closing of each written statement. 
A.
B.
C.
D.
25.  In instances where a minor (17 years or younger) is terminated and / or prosecuted a parent or guardian must be notified _____.
A.
B.
C.
D.
26.  Gap Inc. strives to avoid interviewing pregnant associates regardless of term of pregnancy. However, in extreme circumstances, cases with overwhelming evidence, a non confrontational conversation may be held with a pregnant employee as long as approval has been given by _____. 
A.
B.
C.
D.
27.  After completion of any investigation, all records must be maintained in the official investigation file.  Investigation files shall be maintained for _____ years.
A.
B.
C.
D.
28.  General Loss Interviews (GLI's) must be entered into LPRM and closed out even when the employee returns to the sales floor. True or False?
A.
B.
29.  At a minimum, how often should Loss Prevention Analysis and Reporting (LPAR) be reviewed?
A.
B.
C.
D.
30.  Regarding the room setting for an internal interview, the interviewee should be sitting _____.
A.
B.
C.
D.
31.  In cases where a decision is made to prosecute, the maximum amount of time to wait for police response is _____ minutes. 
A.
B.
C.
D.
32.  Witness notes are a mandatory form in the investigative case file and must contain the following:
A.
B.
C.
D.
33.  Who can complete internal interviews at Gap Inc?
A.
B.
C.
34.  A narrative includes the following statement: "Ms. Doe admitted to ringing fraudulent cash refunds on April 1, 2009 in store 1234, transaction 2222 in the amount of $50.00 and April 2, 2009 in store 1234, transaction 2244 in the amount of $100.00  The total loss Ms. Doe admitted to was $150.00" This is an example of _____. 
A.
B.
C.
D.
35.  The "termination: yes / no" field in LPRM is not a mandatory field and therefore is optional when completing LPRM.  True or False?
A.
B.
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