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IAHCSMM Ch 15 Review Quiz

15 Questions  I  By DianneK40
IAHCSMM ch 15 review quiz
 QA and Six Sigma

  
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Question Excerpt

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1.  Quality is the only way to improve. 
A.
B.
2.  Which of the following is an example of a customer satisfaction quality control indicator? 
A.
B.
C.
D.
3.  The first step in quality planning is to identify an ideal process to consistently meet each need/request of the department's customers. 
A.
B.
4.  _________devices consist of a thermal-sensitive paint applied to a cardboard strip or a dye  which moves along a window. 
A.
B.
C.
D.
5.  Manufacturers' instructions about utilization of sterilizer equipment and cleaning compounds are useful guidelines about how to ensure continous quality improvement. 
A.
B.
6.  "Prevention" is the cost of ensuring that things are done correctly the first time.
A.
B.
7.  Senior leaders should serve as the Quality Committee within the Central Service department. 
A.
B.
8.  Which of the following types of indicators are paired into a control group and experimental group? 
A.
B.
C.
D.
9.  Quality control checks are what type of quality control indicators? 
A.
B.
C.
D.
10.  The only consistent way to achieve goals is through a capable process. 
A.
B.
11.   Audits should be an integral part of the continous quality improvement (CQI) process.
A.
B.
12.  Top-level administrators should know how to do the job of the Central Service technican better than the technician himself/herself.
A.
B.
13.  Generally, the concept of "quality" refers to aspects of products -- not to services -- produced by the Central Service Department. 
A.
B.
14.  An emphasis on quality can be successful even if top-level administrators do not emphasize it. 
A.
B.
15.  Which of the following are process control measures utilized to assure that sterilizers and aerators are performing to technical expectations? 
A.
B.
C.
D.
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