Front Office 1

39 Questions  I  By Voeg0015 on March 19, 2011
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Question Excerpt

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1.  The resource scheduling screen is where
A.
B.
C.
2.  Having the "Details" box unchecked on the resource scheduling screen enables the user to
A.
B.
C.
3.  When searching for a patient that cannot be found through the initial search attempt what must be done before creating a new patient?
A.
B.
C.
4.  The "drop-down" carrot next to the patient lookup button will populate how many patients whose Hub screen has been viewed?
A.
B.
C.
5.  While in the patient lookup screen a "W" next to the patients name indicates
A.
B.
C.
6.  While in the patient lookup screen a red "!" (exclamation point) next to the patients name indicates
A.
B.
C.
7.  While in the patient lookup screen a green square next to the patients name indicates
A.
B.
C.
8.  While in the patient lookup screen a circled "V" next to the patients name indicates
A.
B.
C.
9.  If the new patient being registered is a family member of a patient who already exists in your patient lookup database, this button will create a new patient by copying the demographics from an existing patient into the new patient's account
A.
B.
C.
10.  While in the patient lookup screen checking the "RTS" box will allow you to do what?
A.
B.
C.
11.  While in the patient demographics screen the box titled "PCP" stands for
A.
B.
C.
12.  In the patient information screen, you will find the patients pharmacy information by clicking on what button?
A.
B.
C.
13.  A "Guarantor" is someone who
A.
B.
C.
14.  Date of birth, gender race ethnicity, language, and insurance type are required as a part of
A.
B.
C.
15.  Certain details regarding the patient must be captured using the structured data fields, which are important for generating the required reports can be found where?
A.
B.
C.
16.  Provides quick, single point access to all information (clinical and account) related to the patient
A.
B.
C.
17.  Displays a quick reference of the patients Progress Notes window, giving the provider easy access to the patients history and other information, such as current medications, allergies, alerts and immunizations
A.
B.
C.
18.  Provides access to the patient's past and present test results, immunizations, referrals, allergies, alerts, and notes
A.
B.
C.
19.  Messages in eClinicalWorks can be accessed two ways
A.
B.
C.
20.  A patient wants to know what available appointment times Dr. Suess has for next Wednesday, what would be the best way to view these time slots while maintaining the ability to schedule multiple appointments at once?
A.
B.
C.
21.  Scheduling a group visit (where the same patient has to be scheduled for multiple visits under different providers/resources at same/different intervals of time) can be found and scheduled by
A.
B.
C.
22.  Appointments can be easily scheduled for multiple patients connected through the same "Responsible Party" (or Guarantor) using the 'Create copy for family' option found
A.
B.
C.
23.  One way to reschedule an appointment would be to
A.
B.
C.
24.  When rescheduling/cancelling/no-show appointments it is important to remember to always
A.
B.
C.
25.  To block hours on the schedule there is an icon on the resource scheduling screen that depicts a calender with a hand on it
A.
B.
26.  Multiple appointments can be rescheduled using the 'Bump List' by creating an 'Appointment Block'  and checking the "Move overlapping appointments to the bump list" or individual appointments by right-clicking on the appointment and choosing the 'Bump Appointment' option
A.
B.
27.  The 'Bump List' can be seen by clicking on the Bump Appointments icon on the Resource Scheduling screen
A.
B.
28.  Although the 'Bump List' is populated by any St. Luke's user who uses the feature, it is still possible to reschedule the appointments from the 'Bump List' as required
A.
B.
29.  When a patient arrives at the check-in desk the first step is to locate the patients appointment. The two ways to do that are by 1) accessing the resource scheduling screen, selecting the appropriate provider and visually looking for the scheduled appointment or 2) by looking up the patient, going to the Hub then selecting encounters
A.
B.
30.  Allows you to verify/update the latest copies of the patients scanned documents
A.
B.
C.
31.  The patients co-pay/previous balance information can be found
A.
B.
C.
32.  The "Visit Status" should not be changed to "ARR" (arrived) until the patient has been roomed
A.
B.
33.  During the check-out procedure the lab/DI/procedure can be found and faxed/printed in the 'Orders' icon at the top of a patients selected appointment screen
A.
B.
34.  The patient account balance cannot be seen from the patient Hub
A.
B.
35.  An outgoing referral for a patient can be created by the provider on the progress note and assigned to the respective staff member for follow-up
A.
B.
36.  Outgoing referrals can be viewed by
A.
B.
C.
37.  When a referral requires a pre-authorization, leave the status 'Closed' and select your name in the "Assigned To" section resulting in a referral showing up in your 'R' jelly bean
A.
B.
38.  Outgoing referrals can be sent with multiple attachments
A.
B.
39.  Referrals can be done by the physician while with the patient from the Progress Note by clicking on
A.
B.
C.
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