Final Exam Study Guid

56 Questions  I  By Shortma
Final Exam Study Guide

  
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1.  Any interference with the intended message in the channel.
2.  The uncertainty and lack of clarity surrounding expectations about a single role.
3.  Refers to behaviors at an intermediate level of cooperation and assertiveness.
4.  A deliberate attempt by managers and employees to improve the functioning of teams, departments, divisions, or an entire organization in some important way.
5.  Negative team or group members who withhold effort, express negative feelings and attitudes, and violate important team norms and behaviors.
6.  Occurs when two or more individuals perceive that their attitudes, behaviors, or preferred goals are in opposition.
7.  team members diagnose how they work together and plan changes to improve their effectiveness.
8.  refers to opposition, disagreements, and disputes between groups or teams.
9.  The unofficial, and at times confidential, person-to-person or person-to-group chain of verbal, or at times e-mail, communication.
10.  Occurs when people together create new alternatives and solutions that are better than their individual efforts.
11.  Occurs when a focal person responds with behaviors that serve as inputs to the role senders’ process.
12.  characterized by high levels of risk taking, dynamism, and creativity.
13.  An individual’s ability to influence others because she is respected, admired, or liked.
14.  Assertive and uncooperative behaviors and represents a win–lose approach to interpersonal conflict.
15.  Communication through the use of color
16.  The process by which older members of a society transmit to younger members the social skills and knowledge needed to function effectively in that society.
17.  Characterized by the achievement of measurable and demanding goals, especially those that are financial and market-based (e.g., sales growth, profitability, and market share).
18.  Members who focus on a specific issue, develop a potential solution, and are often empowered to take action within defined limits.
19.  Refers to individuals who (1) know and understand themselves, (2) know what they believe and value, and (3) act upon their values and beliefs through open and honest communications with subordinates and others.
20.  The process of developing ideas and a vision, living by values that support those ideas and that vision, influencing others to embrace them in their own behaviors, and making hard decisions about human and other resources.
21.  refers to unassertive and uncooperative behaviors.
22.  A small number of people with complementary competencies who are committed to common performance goals and working relationships for which they hold themselves mutually accountable.
23.  Expresses fundamental aspirations and purpose, usually by appealing to peoples’ emotions and minds.
24.  The set of interconnected tasks and behaviors that others expect a person to perform.
25.  Directs, controls, and plans the work of others and is responsible for results.
26.  An agreement-at-any-cost mentality that results in ineffective group or team decision making and poor decisions.
27.  Members who collaborate through various information technologies on one or more tasks while geographically dispersed at two or more locations and who have minimal face-to-face interaction.
28.  Creating change for the purpose of creating shareholder value.
29.  The degree to which its members perceive the group as (1) being competent and able to accomplish work-related tasks (potency), (2) performing important and valuable tasks (meaningfulness), (3) having choice (autonomy) in how they carry out their tasks, and (4) experiencing a sense of importance and significance (impact) in the work performed and goals achieved.
30.  Means that many markets are worldwide and are served by international or multinational corporations.
31.  Occurs within an individual and usually involves some form of goal, cognitive, or affective conflict.
32.  The collective beliefs, assumptions, and feelings about what things are good, normal, rational, and valuable.
33.  The sender states what is believed to be false in order to seriously mislead one or more receivers.
34.  An individual’s ability to influence others’ behaviors because of recognized competencies, talents, or specialized knowledge.
35.  Involves anticipating future trends, inspiring followers to understand and embrace a new vision of possibilities, developing others to be leaders or better leaders, and building the organization or group into a community of challenged and rewarded learners.
36.  A process in which two or more interdependent individuals or groups, who perceive that they have both common and conflicting goals, state and discuss proposals and preferences for specific terms of a possible agreement.
37.  A person who exhibits the key attributes of leadership—ideas, vision, values, influencing others, and making tough decisions.
38.  highly interdependent, competent, and empowered members who work together effectively on a daily basis to manufacture an entire product (or major identifiable component) or provide an entire service to a set of customers.
39.  The rules and patterns of behaviors that are accepted and expected by members of a team or whole organization.
40.  occurs when a person believes that only their culture makes sense, has the “right” values, and represents the “right” and logical way to behave.
41.  Members from various work areas who identify and solve mutual problems.
42.  Usually includes employees who work together daily on similar tasks and must coordinate their efforts.
43.  The process of assessing the functioning of the organization, department, team, or job to discover the sources of problems and areas for improvement.
44.  An individual’s ability to influence others’ behaviors by providing valued things.
45.  Involves motivating and directing followers primarily through appealing to their own self-interest.
46.  A process in which one party (person or group) perceives that its interests are being opposed or negatively affected by another party.
47.  Members from a variety of countries who are, therefore, often separated significantly by time, distance, culture, and language.
48.  The strength of the members’ desire to remain in a team and their commitment to it.
49.  Is an individual’s ability to influence others’ behaviors because of the person’s formal position in the organization.
50.  Refers to strong cooperative and assertive behaviors.
51.  The diagnostic processes, interpersonal styles, and negotiation strategies that are designed to avoid unnecessary conflict and reduce or resolve excessive conflict.
52.  Refers to disputes among some or all of the group’s members, which often affect the group’s dynamics and effectiveness.
53.  Refers to any number of people who share goals, often communicate with one another over a period of time, and are few enough so that each individual may communicate with all the others, person-to-person.
54.  the disclosure by current or former employees of illegal, immoral, or illegitimate organizational practices to people or organizations that may be able to change the practice.
55.  Refers to cooperative and unassertive behaviors.
56.  Reflects the shared and learned values, beliefs, and attitudes of its members.
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