We have sent an email with your new password.

Close this window

Customer Service Quiz

25 Questions  I  By Edwarda2436
Business Quizzes & Trivia
This quiz tests the basic understanding of customer service information gained in the customer service training class.

  
Changes are done, please start the quiz.


Question Excerpt

Removing question excerpt is a premium feature

Upgrade and get a lot more done!
1.  When working on a team it is important to:
A.
B.
C.
D.
2.  When selling alcohol or tobacco products, name two forms of identification of age that are acceptable.
A.
B.
C.
D.
3.  In face-to-face communications, ________ per cent of the communication you have with a customer is body language.
A.
B.
C.
D.
4.  Communication is a give and take process. As a speaker it is your job to:
A.
B.
C.
D.
5.  Customer satisfaction is a step_____________________ customer service.
A.
B.
C.
D.
6.  Walgreens has a model called our _________ service basics.
A.
B.
C.
D.
7.  When a misunderstanding happens with a co-worker you should:
A.
B.
C.
D.
8.  An effective way to approach a problem is:
A.
B.
C.
D.
9.  In face-to-face communications, _______ per cent of the communication is the words used while in telephone communications ________ per cent of the communication is the words used.
A.
B.
C.
D.
10.  Red rules are
A.
B.
C.
D.
11.  When learning a new job, it is important to:
A.
B.
C.
D.
12.  Surveys suggest that most customers evaluate or rate the service that you provide based on five factors. One of those factors is Tangibles. Tangibles is/are _____________
A.
B.
C.
D.
13.  What is Walgreens number one priority according to their mission statement?
A.
B.
C.
D.
14.  Closed questions are used to _____________________
A.
B.
C.
D.
15.  What are the two main purposes of a bar code?
A.
B.
C.
D.
16.  What is the maximum amout of times that the phone should ring before being answered?
A.
B.
C.
D.
17.  When dealing with a difficult customer it is important to remember_________________.
A.
B.
C.
D.
18.  A supervisor may criticize an employee in order to:
A.
B.
C.
D.
19.  The "moment of truth" is that moment when you come into contact with a customer and you create an image of your company to that customer. This is a one-time occurrence for each customer.
A.
B.
20.  An external customer ________________________ while an internal customer is/are ____________.
A.
B.
C.
D.
21.  What message may a customer receive if you consistently answer the telephone on the 5th or 6th ring?
A.
B.
C.
D.
22.  What is the first thing that you should do when making eye contact with a customer?
A.
B.
C.
D.
23.  When a misunderstanding happens with a customer you should:
A.
B.
C.
D.
24.  It is important to make eye contact with a customer because?
A.
B.
C.
D.
25.  Customers are not always right, but they are always____________________________.
Back to top

Removing ad is a premium feature

Upgrade and get a lot more done!
Take Another Quiz