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Comprehensive Maintenance - 100 Multiple Choice Quiz

100 Questions
Comprehensive Maintenance - 100 Multiple Choice Quiz

S & S Asset Management, IncProperty Management DivisionComprehensive Maintenance - 100 Multiple Choice Quiz

Questions and Answers
  • 1. 
    • A. 

      True

    • B. 

      False

  • 2. 
    • A. 

      White

    • B. 

      Black or Red

    • C. 

      Green or bare wire

    • D. 

      Yellow

  • 3. 
    • A. 

      To move air through the handler

    • B. 

      To cool circulation pump

    • C. 

      None of the above

    • D. 

      All of the above

  • 4. 
    • A. 

      True

    • B. 

      False

  • 5. 
    • A. 

      In a fuse box

    • B. 

      On a heat coil

    • C. 

      On a stove element

    • D. 

      None of the above

  • 6. 
    • A. 

      Floor

    • B. 

      Wall

    • C. 

      Stair

    • D. 

      Corner

  • 7. 
    On most garbage disposals, where is the reset button located?
    • A. 

      In the breaker box

    • B. 

      On the outlet nearest the disposal

    • C. 

      On the bottom of the disposal

    • D. 

      On the nearest wall

  • 8. 
    A copy of the service request should be left in every occupied apartment after completion to let the resident know what service has been completed.
    • A. 

      True

    • B. 

      False

  • 9. 
    • A. 

      Check for leaks

    • B. 

      Remove impurities

    • C. 

      Extend the life of the unit

    • D. 

      All of the above

  • 10. 
    What kind of freon would you suggest for use in an apartment freezer?
    • A. 

      R 12

    • B. 

      R 22

    • C. 

      R 302

    • D. 

      R 202

  • 11. 
    Older refrigerators contain which type of freon:
    • A. 

      R 22

    • B. 

      R 12

    • C. 

      R 502

    • D. 

      R 602

  • 12. 
    • A. 

      In a faucet

    • B. 

      On a toilet

    • C. 

      None of the above

    • D. 

      All of the above

  • 13. 
    As the hot water heater tank is being filled up, you should:
    • A. 

      Clean it up

    • B. 

      Flush the toilet

    • C. 

      Purge the tank of air

    • D. 

      None of the above

  • 14. 
    What kind of freon is used in central air conditioning?
    • A. 

      R 12

    • B. 

      R 11

    • C. 

      R 22

    • D. 

      R 21

  • 15. 
    Taking heat out of the air will do what to the air temperature?
    • A. 

      Raise

    • B. 

      Lower

    • C. 

      Stabilize

    • D. 

      None of the above

  • 16. 
    • A. 

      High

    • B. 

      Low

    • C. 

      Liquid

    • D. 

      Left

  • 17. 
    • A. 

      True

    • B. 

      False

  • 18. 
    • A. 

      Varsal

    • B. 

      Water

    • C. 

      Paint thinner

    • D. 

      Turpentine

  • 19. 
    Low voltage means:
    • A. 

      Less than 220 volts

    • B. 

      Less than 460 volts

    • C. 

      110 volt

    • D. 

      Less than 30 volts (usually 24)

  • 20. 
    Picking up litter on the property is every employee's business; there are no exceptions.
    • A. 

      True

    • B. 

      False

  • 21. 
    When wiring a new wall receptacle, the silver screw is for:
    • A. 

      Ground wire

    • B. 

      Neutrel Wire

    • C. 

      Hot wire

    • D. 

      None of the above

  • 22. 
    • A. 

      Shower drain pipe is leaking

    • B. 

      No shower curtain in apt #12

    • C. 

      Leak in the pipe between the director and showerhead

    • D. 

      All of the above

  • 23. 
    What is a swagging tool used for?
    • A. 

      Enlarging copper tubing

    • B. 

      Connecting PVC pipe joints

    • C. 

      Joining electrical wires

    • D. 

      None of the above

  • 24. 
    What is one purpose of shutoff valves on the compressor during installation and when servicing?
    • A. 

      Too allow you to overheat the compressor to check for leaks

    • B. 

      Too allow the freon to be saved while servicing the unit

    • C. 

      Too regulate or shut-off electrical current to the condensor

    • D. 

      None of the above

  • 25. 
    • A. 

      The ignitor

    • B. 

      The thermocouple

    • C. 

      The theromostat

    • D. 

      None of the above

  • 26. 
    • A. 

      16000

    • B. 

      10000

    • C. 

      12000

    • D. 

      None of the above

  • 27. 
    Water is continually running out of the wall behind the toilet. What could be the cause?
    • A. 

      Cut off valve leaking

    • B. 

      Break or leak in supply line

    • C. 

      Damaged ballcock

    • D. 

      All of the above

  • 28. 
    Service requests should be filled out completely and signed before returning to the manager or office staff.
    • A. 

      True

    • B. 

      False

  • 29. 
    When working on a defective breaker, what is the first thing you should do?
    • A. 

      Remove the breaker

    • B. 

      Shut-off the breaker

    • C. 

      Turn off the main line breaker

    • D. 

      None of the above

  • 30. 
    What is the purpose of a cap (capillary) tube?
    • A. 

      Too meter refrigerant of the evaporator

    • B. 

      Too keep the condenser from being over charged

    • C. 

      All of the above

    • D. 

      None of the above

  • 31. 
    In roofing, a square (measurement) is an area of:
    • A. 

      1 ft x 1 ft

    • B. 

      10 ft x 10 ft

    • C. 

      100 ft x 100 ft

    • D. 

      None of the above

  • 32. 
    • A. 

      360

    • B. 

      720

    • C. 

      1080

    • D. 

      None of the above

  • 33. 
    Algae are microscopic plant life.
    • A. 

      True

    • B. 

      False

  • 34. 
    Most gas water heaters have two (2) regulators. The one on the meter should be adjusted only by the utility company.
    • A. 

      True

    • B. 

      False

  • 35. 
    The heat in an oven cannot be controlled. The possible problem is:
    • A. 

      Circuit breaker has tripped

    • B. 

      Bad switch

    • C. 

      Bad thermostat

    • D. 

      Bad coil

  • 36. 
    Which of the following would NOT cause a toilet to continually run?
    • A. 

      Pour float adjustment

    • B. 

      Broken flapper chain

    • C. 

      Flapper chain to long and caught under flap

    • D. 

      All of the above

  • 37. 
    • A. 

      The fill valve solenoid is malfunctioning

    • B. 

      The seal is frozen

    • C. 

      The timer is malfunctioning

    • D. 

      The wrong type of soap was added

  • 38. 
    Muriatic acid is used to ____ the pH level in a pool.
    • A. 

      Raise

    • B. 

      Lower

    • C. 

      Stabilize

    • D. 

      None of the above

  • 39. 
    Never mix two pool maintenance chemicals together.
    • A. 

      True

    • B. 

      False

  • 40. 
    • A. 

      True

    • B. 

      False

  • 41. 
    • A. 

      Stove

    • B. 

      Refrigerator

    • C. 

      Dishwasher

    • D. 

      Hot water heater

  • 42. 
    Where do you find a flapper?
    • A. 

      In a dishwasher

    • B. 

      In a toilet tank

    • C. 

      In a water heater

    • D. 

      In a oven

  • 43. 
    • A. 

      Aluminum to copper connections

    • B. 

      PVC pipe connections

    • C. 

      Cleaning ground wires

    • D. 

      All of the above

  • 44. 
    • A. 

      Suction 80, Head 120

    • B. 

      Suction 65, Head 270

    • C. 

      Suction 40, Head 325

    • D. 

      Suction 20, Head 250

  • 45. 
    A sequencer is used in:
    • A. 

      Heating and air conditioning

    • B. 

      Plumbing

    • C. 

      Outside lighting

    • D. 

      None of the above

  • 46. 
    • A. 

      Low charge

    • B. 

      High charge

    • C. 

      None of the above

    • D. 

      All of the above

  • 47. 
    What kind of head pressure would you experience if the condenser fan motor became inoperative?
    • A. 

      No effect

    • B. 

      Very Low

    • C. 

      Very High

    • D. 

      None of the above

  • 48. 
    A resident calls and complains that soap bubbles run out of the dishwasher when she runs it.  A probable cause is:
    • A. 

      The drain is clogged

    • B. 

      The resident used hand dishwashing soap instead of automatic dishwashing soap

    • C. 

      Thd dishwasher is to full

    • D. 

      All of the above

  • 49. 
    When should a pool filter be backwashed?
    • A. 

      Everyday

    • B. 

      When the water starts to look milky

    • C. 

      According to the pressure

    • D. 

      Monthly

  • 50. 
    What is the purpose of a breaker in an electrical circuit?
    • A. 

      To route electrical currents

    • B. 

      Overload protection

    • C. 

      All of the above

    • D. 

      None of the above

  • 51. 
    • A. 

      Bad door gasket

    • B. 

      Bad pump

    • C. 

      Water control valve malfunction

    • D. 

      Bad timer

  • 52. 
    If you must leave a resident's apartment while in the middle of a repair project, leave your tools behind so that you may get back to work quickly upon your return.
    • A. 

      True

    • B. 

      False

  • 53. 
    A heat anticipator should be set to match the amp draw of all heat relay controls in the control unit.
    • A. 

      True

    • B. 

      False

  • 54. 
    What is an air diffuser?
    • A. 

      Part of a strip heat

    • B. 

      A vent with an open/shut control

    • C. 

      None of the above

    • D. 

      All of the above

  • 55. 
    • A. 

      True

    • B. 

      False

  • 56. 
    How long is a recovery tank inspection good?
    • A. 

      1 year

    • B. 

      5 years

    • C. 

      10 years

    • D. 

      15 years

  • 57. 
    On a 220-volt circuit, where the white wire is common, the red wire is normally ______.
    • A. 

      24 volts

    • B. 

      110 volts

    • C. 

      220 volts

    • D. 

      210 volts

  • 58. 
    The condenser is part of the:
    • A. 

      High side

    • B. 

      Low Side

    • C. 

      Neither

    • D. 

      None of the above

  • 59. 
    The PH level in a pool should be maintained between:
    • A. 

      7.8 - 8.2 ppm

    • B. 

      7.0 - 7.2 ppm

    • C. 

      7.2 - 7.6 ppm

    • D. 

      None of the above

  • 60. 
    The best way to check the seal on an oven door is to:
    • A. 

      Turn on the oven and feel for escaping heat

    • B. 

      Place a sheet of paper between the door and oven. Close the door and pull on the paper

    • C. 

      Turn the oven light on and see if the light escapes from another door

    • D. 

      None of the above

  • 61. 
    What causes the burner flame on a gas stove to be yellow?
    • A. 

      High gas pressure

    • B. 

      Too much air in the flame

    • C. 

      Not enough air in the flame

    • D. 

      All of the above

  • 62. 
    • A. 

      D O A

    • B. 

      C S R

    • C. 

      B T U

    • D. 

      B T R

  • 63. 
    How would you access control stage 1 and 2 on a two-stage electric furnace?
    • A. 

      Manually

    • B. 

      Sequencer

    • C. 

      Two (2) stage thermostat

    • D. 

      None of the above

  • 64. 
    • A. 

      Top

    • B. 

      Bottom

    • C. 

      Neither

    • D. 

      All of the above

  • 65. 
    Why is there a delay in restarting a compressor that has kicked off due to an internal overload?
    • A. 

      Breaker has tripped

    • B. 

      Unit must cool off

    • C. 

      Sequencer is out of sequence

    • D. 

      All of the above

  • 66. 
    When cutting glass with a glasscutter, pressing too hard can result in:
    • A. 

      Chipping the glass

    • B. 

      Not getting the cut straight

    • C. 

      Dulling the cutter

    • D. 

      Not cutting at all

  • 67. 
    What are the two purposes of a filter drier?
    • A. 

      Too remove moisture and trap debris

    • B. 

      Too evaporate water from outside the compressor during rain

    • C. 

      Too heat air and gas, too increase efficiency

    • D. 

      A and B

  • 68. 
    In air conditioning applications the evaporator is where what occurs?
    • A. 

      Cool air is distributed

    • B. 

      Heat is expelled

    • C. 

      Moisture is evaporated from the air

    • D. 

      All of the above

  • 69. 
    What is a striker plate?
    • A. 

      Part of a door assembly

    • B. 

      An Anvil

    • C. 

      A lighter for a torch

    • D. 

      None of the above

  • 70. 
    If the suction side of a condensing unit has ice on it, what does this mean?
    • A. 

      The compressor isn't running

    • B. 

      The unit is undercharged

    • C. 

      The unit is overcharged

    • D. 

      None of the above

  • 71. 
    Where is a P-Trap located?
    • A. 

      Under the dishwasher

    • B. 

      Under the sink

    • C. 

      Behind the refrigerator

    • D. 

      None of the above

  • 72. 
    The full load amps on a water heater thermostat should range between:
    • A. 

      5 - 7.5

    • B. 

      7.5 - 10

    • C. 

      15 - 19.5

    • D. 

      None of the above

  • 73. 
    A fan or cooler relay is used in an electric furnace to change the blower speed to the _____ speed for cooling.
    • A. 

      High

    • B. 

      Medium

    • C. 

      Low

    • D. 

      All of the above

  • 74. 
    On a 110-volt circuit, where the white wire is common, the black wire is normally _________.
    • A. 

      24 volts

    • B. 

      110 volts

    • C. 

      220 volts

    • D. 

      210 volts

  • 75. 
    • A. 

      High

    • B. 

      Low

    • C. 

      Liquid

    • D. 

      Left

  • 76. 
    Why is an electric furnace insulated?
    • A. 

      Fire protection

    • B. 

      Prevent ambient temprature infiltration

    • C. 

      Sound proofing

    • D. 

      All of the above

  • 77. 
    The central (split system) A/C unit has been in for many years.  The condenser unit is on the ground, outside the apartment.  A pressure check has indicated an excessively high head pressure.  What is most likely the problem?
    • A. 

      Dirty condenser coils

    • B. 

      Possible partial line restriction

    • C. 

      Over charged with refrigerant

    • D. 

      None of the above

  • 78. 
    • A. 

      Soda Ash

    • B. 

      Chlorine

    • C. 

      Muriatic Acid

    • D. 

      None of the above

  • 79. 
    What does G.F.I. stand for?
    • A. 

      Go Fot It

    • B. 

      Gas Furnace Instrument

    • C. 

      Ground Fault Interrupter

    • D. 

      None of the above

  • 80. 
    Where is a ballcock used?
    • A. 

      In a dishwasher

    • B. 

      In a toilet

    • C. 

      In a water heater

    • D. 

      All of the above

  • 81. 
    Why do we use capacitors on fan motors or blowers?
    • A. 

      Too raise efficiency and lower costs

    • B. 

      Too protect unit for overhead

    • C. 

      To reduce electric shock

    • D. 

      All of the above

  • 82. 
    What is a valley on a roof?
    • A. 

      A sagging section

    • B. 

      An area that is always in the shade

    • C. 

      A point where two (2) slopes meet

    • D. 

      An area that is missing tile

  • 83. 
    Which side of the compressor would you normally charge?
    • A. 

      The low side

    • B. 

      The high side

    • C. 

      None of the above

    • D. 

      All of the above

  • 84. 
    Why do you use a vacuum pump on an air conditioning unit?
    • A. 

      To remove the freon

    • B. 

      To remove impurities

    • C. 

      To remove the oil

    • D. 

      All of the above

  • 85. 
    The proper way to clear a jam in a garbage disposal is to:
    • A. 

      Turn it on and off several times

    • B. 

      Insert a unjamming wrench into the bottom of the disposal

    • C. 

      There is no proper way, it must be replaced

    • D. 

      None of the above

  • 86. 
    On a 110-volt circuit, the ground wire is normally:
    • A. 

      Black or Red

    • B. 

      White

    • C. 

      Green or bare wire

    • D. 

      Yellow

  • 87. 
    What color is the high side gauge
    • A. 

      Red

    • B. 

      Blue

    • C. 

      Green

    • D. 

      White

  • 88. 
    In BTU's, which of the following is a one (1) ton unit?
    • A. 

      12000

    • B. 

      2000

    • C. 

      10000

    • D. 

      20000

  • 89. 
    A single burner on a range will not come on. How do you check to see what is wrong?
    • A. 

      Ohm out the burner that is not coming on

    • B. 

      Replace the burner

    • C. 

      Replace the thermostat

    • D. 

      Reset circuit breaker

  • 90. 
    What instrument is used to check the full load amps of a compressor?
    • A. 

      Volt meter

    • B. 

      Ohm meter

    • C. 

      Am Probe

    • D. 

      None of the above

  • 91. 
    The chlorine level in a pool should be maintained between:
    • A. 

      7.2 - 7.5 ppm

    • B. 

      1.0 - 3.0 ppm

    • C. 

      5.0 - 10.0 ppm

    • D. 

      None of the above

  • 92. 
    When expecting more swimmers in your pool than normal, a higher dosage of ______ is suggested.
    • A. 

      Soda Ash

    • B. 

      Chlorine

    • C. 

      Muriatic Acid

    • D. 

      None of the above

  • 93. 
    Swimming pool safety equipment must be in place at all times.
    • A. 

      True

    • B. 

      False

  • 94. 
    On a 95 degree day, what will be the approximate gauge pressure on the low side of a newer model heat pump if the unit is properly charged?
    • A. 

      60 - 65

    • B. 

      160 - 165

    • C. 

      80 - 90

    • D. 

      70 - 75

  • 95. 
    • A. 

      Plunger

    • B. 

      Toilet Auger

    • C. 

      All of the above

    • D. 

      None of the above

  • 96. 
    What is the purpose of a 3-way switch?
    • A. 

      Allows you to control a switch from three (3) locations

    • B. 

      Allows you to control a switch from one (1) location

    • C. 

      Allows you to control a switch from two (2) locations

    • D. 

      None of the above

  • 97. 
    Quality maintenance service is just as important to the success of an apartment community as quality management.
    • A. 

      True

    • B. 

      False

  • 98. 
    After changing out an element on a water heater, you should always do what before turning the circuit breaker back on?
    • A. 

      Fill out the warranty forms

    • B. 

      Set the thermostat

    • C. 

      Fill the tank with water

    • D. 

      All of the above

  • 99. 
    On a 110-volt circuit, the neutral wire is normally:
    • A. 

      White

    • B. 

      Black or Red

    • C. 

      Green or bare wire

    • D. 

      Yellow

  • 100. 
    • A. 

      To prevent crankcase from cracking in freezing temperatures

    • B. 

      To preheat freon making heating cycle more efficient

    • C. 

      To heat the refrigerant oil and keep liquid freon out of the oil

    • D. 

      All of the above