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Chicago Taxi Pdi 2013

49 Questions
Chicago Taxi Exam Quizzes & Trivia
Questions and Answers
  • 1. 
    When people are ________. They overlook the weakness of their own culture but they also judge other cultures by their own standards.
    • A. 

      Culture struck

    • B. 

      Ethnocentric

    • C. 

      Over cultured

    • D. 

      Diverse

  • 2. 
    Choose the items below that show a driver is interested in providing for his/her passenger
    • A. 

      Make passengers feel welcome

    • B. 

      Make passengers feel important

    • C. 

      Inquire about the passenger’s comfort in the taxi

    • D. 

      All of the above

    • E. 

      None are correct

  • 3. 
    It is raining outside when an elderly passenger exits your taxi. What should you do to professional customer service skills?
    • A. 

      Ask the customer if they would like an umbrella to shield them from the rain, the door of their destination

    • B. 

      Tell the customer to have a pleasant day

    • C. 

      Give the customer the weather forecast for the day

    • D. 

      Offer to pick up the customer if she/he needs a ride again

    • E. 

      None of the above are correct

  • 4. 
    If a customer is complaining that you are driving too fast, what should you do?
    • A. 

      Tell the customer to put on his/her seatbelt

    • B. 

      Tell them that you are keeping up with the traffic

    • C. 

      Tell them that you are a professional and you know what you are doing

    • D. 

      Apologize to the customer and assure them that you will drive within the speed limit

    • E. 

      Ignore the customer and be concerned with reaching the destination on time

  • 5. 
    To save on fuel, you should turn off your engine when the taxi is going to be sitting
    • A. 

      5 seconds

    • B. 

      10 seconds

    • C. 

      15 seconds

    • D. 

      30 seconds

    • E. 

      45 seconds

  • 6. 
    A customer gets into your taxi angry and in a hurry. He requests to be taken to the airport. What will you respond?
    • A. 

      In an angry voice, “What time is your flight and what airline are you traveling?”

    • B. 

      “What’s wrong with you, are you sick or something?”

    • C. 

      You pleasantly respond, “To which airport would you like me to take you sir?”

    • D. 

      Will you pay my ticket if I get caught speeding?

    • E. 

      None of the above

  • 7. 
    The primary goal in serving customers is
    • A. 

      Their money

    • B. 

      Their warmth

    • C. 

      Their friendship

    • D. 

      Their service and happy arrival

    • E. 

      Their satisfaction and eventual return business

  • 8. 
    The statement: “Cab drivers always drive recklessly if it means being first to pick up the customer”
    • A. 

      The truth

    • B. 

      The opinion of all customers

    • C. 

      Racism

    • D. 

      Stereotype

    • E. 

      None of the above

  • 9. 
    Which of the following is a major DON’T of exceptional customer service?
    • A. 

      I’m sorry

    • B. 

      I’ll try my best

    • C. 

      Can I help you?

    • D. 

      That ’s not my job

    • E. 

      Where are you going?

  • 10. 
    According to the video “The Difficult Guest” there are three types of guests.
    • A. 

      The Disruptive Guest, the Humble Guest and the Uninvited Guest

    • B. 

      The Disruptive Guest, the Distracted Guest, and the Disappointed Guest

    • C. 

      The Happy Guest, the Friendly Guest, and the Disappointed Guest

    • D. 

      The Disruptive Guest, the Friendly Guest, and the Tired Guest.

    • E. 

      None of the above

  • 11. 
    Chauffeurs who are excellent at Customer Service possess these…
    • A. 

      A positive attitude and personality

    • B. 

      The inability to broaden and stretch their capacity

    • C. 

      The ability to cope with change and remain flexible

    • D. 

      Enjoy working with and/for others

    • E. 

      1,3, and 4 are correct

  • 12. 
    There are four elements or parts in every form of communication
    • A. 

      The context/ environment

    • B. 

      The receiver

    • C. 

      The sender

    • D. 

      The message

    • E. 

      All of the above are correct

  • 13. 
    Examples of body language (or non-verbal communication) include
    • A. 

      Crossing fingers

    • B. 

      Thumbs up sign

    • C. 

      Maintaining eye contact

    • D. 

      Winking at the passenger

    • E. 

      All of the above are correct

  • 14. 
    Which is NOT a passenger need?
    • A. 

      The need to feel welcome

    • B. 

      The need to feel uncomfortable during the trip

    • C. 

      The need to feel important during the trip

    • D. 

      The need to be appreciated by the driver

    • E. 

      None of the above

  • 15. 
    Driving or parking in a bike lane in Chicago when not making a turn, picking up or dropping off is result in ____ fine.
    • A. 

      $100.00

    • B. 

      $150.00

    • C. 

      $175.00

    • D. 

      $200.00

    • E. 

      None of the above are correct

  • 16. 
    Why is it important to ask open questions?
    • A. 

      So your passenger won’t be quiet

    • B. 

      To draw out ideas and feelings

    • C. 

      To encourage elaboration of needs and/or problems

    • D. 

      To ensure a good trip

    • E. 

      2 and 3 are correct

  • 17. 
    It is ALWAYS a good idea to...
    • A. 

      Drive as fast as possible

    • B. 

      Ask your customer questions about what they might like (radio station, turn on AC)

    • C. 

      Ask your customer for permission (example: Do you mind if I take an alternate rout)

    • D. 

      Find out why they need a ride

    • E. 

      2 and 3 are correct

  • 18. 
    As a professional public chauffeur you know that...
    • A. 

      Making a good impression includes showing a sincere interest in customers and their needs

    • B. 

      Appearance matters

    • C. 

      Customers should be considered guests in your vehicle and treated as such

    • D. 

      You are at an immediate disadvantage regarding impressions due to common stereotypes about you

    • E. 

      All of the above

  • 19. 
    In conflict resolution you should..
    • A. 

      Show openness

    • B. 

      Emphasize equality

    • C. 

      Express empathy

    • D. 

      Remain supportive

    • E. 

      All of the above

  • 20. 
    Satisfied visitors/customers benefit...
    • A. 

      The professional public chauffeur

    • B. 

      Stores

    • C. 

      Hotels

    • D. 

      Chicago

    • E. 

      All of the above

  • 21. 
    The following words; age, appearance, work location, income, ethnicity, describe which of these things?
    • A. 

      Diversity

    • B. 

      Empathy

    • C. 

      Dissatisfaction

    • D. 

      Ethnicity

  • 22. 
    The primary goal in serving customers is...
    • A. 

      Their money

    • B. 

      Their service and happy arrival

    • C. 

      Their satisfaction and eventual return business

    • D. 

      Their warmth

    • E. 

      Their purse or wallet

  • 23. 
    Diversity is defined as.
    • A. 

      Differences in political ideas

    • B. 

      Different things for the minority

    • C. 

      Race, gender, and sexual orientation

    • D. 

      Differences

    • E. 

      None of the above

  • 24. 
    The________ that we display impacts the outcome and the type of service we provide to our passengers.
    • A. 

      Name tag

    • B. 

      Service

    • C. 

      Posters

    • D. 

      Behavior

    • E. 

      None of the above

  • 25. 
                              can be harmful because they label a whole group of people without considering their individual difference.
    • A. 

      Name calling

    • B. 

      Stereotyping

    • C. 

      Rumors

    • D. 

      Categorizing

    • E. 

      All of the above

  • 26. 
    A taxi driver______ seeks ways to improve services.
    • A. 

      Always

    • B. 

      Sometimes

    • C. 

      Most of the time

    • D. 

      Never

    • E. 

      None of the above

  • 27. 
    What is an Ambassador of the city?
    • A. 

      The Commissioner

    • B. 

      A professional Public Chauffeur

    • C. 

      The Mayor’s Office of Public Relations

    • D. 

      The Department Business Affairs and Consumer Protection

    • E. 

      All taxi affiliations

  • 28. 
    You can make your passenger/customer satisfied if you...
    • A. 

      Treat them according to the way you feel on that day

    • B. 

      Annoy the passenger/customer

    • C. 

      Argue with the passengers/customers until you know that they understand that you are right

    • D. 

      Anticipate the passengers/ customer needs

    • E. 

      Both 3 and 4 arc correct

  • 29. 
    You are driving the speed limit, but your customer is complaining that you are driving too fast, what should you do?
    • A. 

      Tell the customer to put on his/her seatbelt

    • B. 

      Tell them that you are a professional and you know what you are doing

    • C. 

      Apologize to the customer and assure them that you will drive slower, then be sure to do that

    • D. 

      Ignore the customer and be concerned with reaching the destination on time

  • 30. 
    It is after 7:00 p.m., your day has ended and you are on the way home. You forgot to switch to “NOT FOR HIRE”, light and a passenger requests a ride to a destination 20 miles from your home. In order to provide quality service, you should respond...
    • A. 

      I'm off

    • B. 

      Please catch another cab

    • C. 

      You greet the customer and ask his/her destination and take them there

    • D. 

      Explain to the customer that your have to get home to see your family

    • E. 

      None of the above

  • 31. 
    The professional public chauffeur program is under the authority of which City of Chicago Department?
    • A. 

      Department of Revenue

    • B. 

      Department of Tourism

    • C. 

      Department of Business Affairs and Consumer Protection

    • D. 

      Department of Police

    • E. 

      None of the above

  • 32. 
    Making a good impression on all vision/customers will lead to….
    • A. 

      Chicago hosting more conventions

    • B. 

      More revenue for the taxi driver

    • C. 

      Higher price for souvenirs

    • D. 

      More revenue for the city

    • E. 

      Both 2 and 4 are correct

  • 33. 
    What does every customer want?
    • A. 

      To be listened to

    • B. 

      Good customer service

    • C. 

      To reach their destination safely

    • D. 

      All of the above

  • 34. 
    The proper perspective of diversity includes…
    • A. 

      Being honest and showing integrity

    • B. 

      Respecting and appreciating differences

    • C. 

      Always being judgmental

    • D. 

      Valuing characteristics that make each person different

    • E. 

      1, 2 and 4 are correct

  • 35. 
    Before you speak a word, your              speaks for you
    • A. 

      Appearance

    • B. 

      First impression

    • C. 

      Communication

    • D. 

      Attitude

  • 36. 
    A winning approach to customer service includes….
    • A. 

      The proper attitude

    • B. 

      The proper perspective

    • C. 

      Good human relation skills

    • D. 

      All of the above

  • 37. 
    Understanding the                  ,                and         of passengers can help cab drivers be more accepting and respectful of the differences that exist among people
    • A. 

      Experiences, emotions religion

    • B. 

      Rudeness, hypersensitivity, emotions

    • C. 

      Attitudes, experiences, beliefs

    • D. 

      Hair color, fashion, style

  • 38. 
    When people think their culture's way of doing things is the best, most logical, most  beautiful, these people are …
    • A. 

      Over cultured

    • B. 

      In culture struck

    • C. 

      Ethnographic

    • D. 

      Ethnocentric

    • E. 

      Diverse

  • 39. 
    What does communication involve?
    • A. 

      The person sending the message

    • B. 

      The person receiving the message

    • C. 

      The environment in which the message is sent

    • D. 

      The message itself

    • E. 

      All of the above

  • 40. 
    According to the Illinois Rules of the Road, in order to safely pass bicyclists on the road, how much space must all motorists, including public chauffeurs, allow between their vehicle and a bicycle
    • A. 

      One foot

    • B. 

      At least 3 feet

    • C. 

      No more than 6 feet

    • D. 

      It depends on the situation

  • 41. 
     Why should you avoid making “jackrabbit starts"?
    • A. 

      To reduce wear on your tires

    • B. 

      To avoid collisions

    • C. 

      To protect your passenger’s safety

    • D. 

      To save gas

  • 42. 
    To save gas, the Environmental Protection Agency recommends that drivers do not exceed what speed when driving on the highway?
    • A. 

      50 mph

    • B. 

      60 mph

    • C. 

      70 mph

    • D. 

      80 mph

  • 43. 
    Which of the following is NOT recommended in order to save gas?
    • A. 

      Tightening your gas cap

    • B. 

      Removing excess weight from your vehicle

    • C. 

      Always keeping your windows open

    • D. 

      Using cruise control when driving on flat terrain

  • 44. 
    To save gas, you should roll down your windows instead of using the air conditioner when you are driving slower than what speed?
    • A. 

      20 mph

    • B. 

      30 mph

    • C. 

      40 mph

    • D. 

      50 mph

  • 45. 
    What is the term for a system of driving and vehicle maintenance practices intended to improve your car's gas mileage?
    • A. 

      Hypermiling

    • B. 

      Ecodriving

    • C. 

      Shunpiking

    • D. 

      Rat-running

  • 46. 
    Why is it a good idea to keep your cab rolling in traffic?
    • A. 

      It saves gas

    • B. 

      It reduces brake wear

    • C. 

      It is better for your engine

    • D. 

      All of the above

  • 47. 
    You can save gas by using your cruise control:
    • A. 

      All the time

    • B. 

      On hilly terrain

    • C. 

      On flat terrain

    • D. 

      None of the above

  • 48. 
    When driving faster than 40 mph, you can save gas by doing which of the following?
    • A. 

      Driving with your windows down and NOT using the air conditioning

    • B. 

      Using the air conditioning and NOT driving with vour windows down

    • C. 

      Driving with your windows down AND using the air conditioning

    • D. 

      None of the above

  • 49. 
    Why is it important to make sure your gas cap is properly tightened?
    • A. 

      To prevent debris from entering your gas tank

    • B. 

      To reduce fire risks

    • C. 

      To prevent thieves from siphoning your gas

    • D. 

      To stop fuel from evaporating

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