Chicago Taxi Pdi 2013

49 Questions  I  By Ray0303 on April 15, 2013

  

Question Excerpt

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1.  When people are ________. They overlook the weakness of their own culture but they also judge other cultures by their own standards.
A.
B.
C.
D.
2.  Choose the items below that show a driver is interested in providing for his/her passenger
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B.
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D.
E.
3.  It is raining outside when an elderly passenger exits your taxi. What should you do to professional customer service skills?
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B.
C.
D.
E.
4.  If a customer is complaining that you are driving too fast, what should you do?
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B.
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D.
E.
5.  To save on fuel, you should turn off your engine when the taxi is going to be sitting
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D.
E.
6.  A customer gets into your taxi angry and in a hurry. He requests to be taken to the airport. What will you respond?
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E.
7.  The primary goal in serving customers is
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8.  The statement: “Cab drivers always drive recklessly if it means being first to pick up the customer”
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9.  Which of the following is a major DON’T of exceptional customer service?
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10.  According to the video “The Difficult Guest” there are three types of guests.
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11.  Chauffeurs who are excellent at Customer Service possess these…
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E.
12.  There are four elements or parts in every form of communication
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E.
13.  Examples of body language (or non-verbal communication) include
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14.  Which is NOT a passenger need?
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15.  Driving or parking in a bike lane in Chicago when not making a turn, picking up or dropping off is result in ____ fine.
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16.  Why is it important to ask open questions?
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17.  It is ALWAYS a good idea to...
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18.  As a professional public chauffeur you know that...
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19.  In conflict resolution you should..
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20.  Satisfied visitors/customers benefit...
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21.  The following words; age, appearance, work location, income, ethnicity, describe which of these things?
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D.
22.  The primary goal in serving customers is...
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E.
23.  Diversity is defined as.
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D.
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24.  The________ that we display impacts the outcome and the type of service we provide to our passengers.
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25.                            can be harmful because they label a whole group of people without considering their individual difference.
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26.  A taxi driver______ seeks ways to improve services.
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27.  What is an Ambassador of the city?
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28.  You can make your passenger/customer satisfied if you...
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29.  You are driving the speed limit, but your customer is complaining that you are driving too fast, what should you do?
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D.
30.  It is after 7:00 p.m., your day has ended and you are on the way home. You forgot to switch to “NOT FOR HIRE”, light and a passenger requests a ride to a destination 20 miles from your home. In order to provide quality service, you should respond...
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E.
31.  The professional public chauffeur program is under the authority of which City of Chicago Department?
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32.  Making a good impression on all vision/customers will lead to….
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33.  What does every customer want?
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34.  The proper perspective of diversity includes…
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35.  Before you speak a word, your              speaks for you
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1 comment
36.  A winning approach to customer service includes….
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37.  Understanding the                  ,                and         of passengers can help cab drivers be more accepting and respectful of the differences that exist among people
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D.
38.  When people think their culture's way of doing things is the best, most logical, most  beautiful, these people are …
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39.  What does communication involve?
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40.  According to the Illinois Rules of the Road, in order to safely pass bicyclists on the road, how much space must all motorists, including public chauffeurs, allow between their vehicle and a bicycle
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41.   Why should you avoid making “jackrabbit starts"?
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42.  To save gas, the Environmental Protection Agency recommends that drivers do not exceed what speed when driving on the highway?
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43.  Which of the following is NOT recommended in order to save gas?
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D.
44.  To save gas, you should roll down your windows instead of using the air conditioner when you are driving slower than what speed?
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D.
45.  What is the term for a system of driving and vehicle maintenance practices intended to improve your car's gas mileage?
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46.  Why is it a good idea to keep your cab rolling in traffic?
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47.  You can save gas by using your cruise control:
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48.  When driving faster than 40 mph, you can save gas by doing which of the following?
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D.
49.  Why is it important to make sure your gas cap is properly tightened?
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D.
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