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Chapter 17 Maintaining And Troubleshooting Window Multiple Choice

15 Questions
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Questions and Answers
  • 1. 
    Which of the following commands would you use to install the Recovery Console?
    • A. 

      Start |Run, then type d:\i386\winnt32/cmdcons

    • B. 

      Start |Run, then type d:\i386\winnt32/rc

    • C. 

      Start |Run, then type d:\i386\winnt32/cm:command_line

    • D. 

      Start |Run, then type d:\i386\winnt32/copydir.recovery_console

  • 2. 
    Which tool in Windows XP Home loaded by default can you use to back up essential system files?
    • A. 

      Emergency Repair Disk

    • B. 

      Backup and Recovery Wizard

    • C. 

      System Restore

    • D. 

      Recovery Console

  • 3. 
    • A. 

      Go to Event Viewer and check the log

    • B. 

      Go to Device Manager

    • C. 

      Go to the printed manual

    • D. 

      Call Tech Support

  • 4. 
    Anthony sets up a new Window XP Professional PC for his client in an insecure, networked environment.  What's the first step for making the data safe?
    • A. 

      Make sure the user shuts the machine off every night.

    • B. 

      Require the user to log in with a password

    • C. 

      Require the user to log in with a password composed of alphanumeric charaters

    • D. 

      Nothing, anybody with a floppy disk can access the data on the PC

  • 5. 
    Which of the following should be your first choice to remove an application that you no longer need?
    • A. 

      Delete the program files

    • B. 

      Use the uninstall program that came with the application

    • C. 

      Use the Add or Remove Programs Applet

    • D. 

      Use the Registry Editor to remove references to the application

  • 6. 
    Which utility is useful in identifying a program that is hogging the processor?
    • A. 

      Task Manager

    • B. 

      Device Manager

    • C. 

      System Monitor

    • D. 

      System Information

  • 7. 
    You've just installed a software update, rebooted, and now your system experiences random crashes.  Which utility should you use first to try to fix the problem?
    • A. 

      Automated System Restore

    • B. 

      Device Manager

    • C. 

      System Restore

    • D. 

      Recovery Console

  • 8. 
    You suspect your system is failing to boot because of a corrupt master boot record.  Which utility is the best to fix this?
    • A. 

      Automated System Restore

    • B. 

      Device Manager

    • C. 

      System Restore

    • D. 

      Recovery Console

  • 9. 
    What command should you run to check and fix corrupt system files, DLLs, and other critical files?
    • A. 

      CMDCONS /FIXBOOT

    • B. 

      SFC /SCANNOW

    • C. 

      CHKDSK /R

    • D. 

      DEFRAG-A

  • 10. 
    What program can you use to keep your system patched and up-to-date?
    • A. 

      Windows Dispatcher

    • B. 

      Windows Patcher

    • C. 

      Windows Update

    • D. 

      Windows Upgrade

  • 11. 
    Pam needs to connect a hard drive controller to her Windows Vista/7 computer but is unable to because of the older, unsigned driver.  What can she do to make Windows load her driver?
    • A. 

      Start the computer in Disable Drive Signature Enforcement mode.

    • B. 

      Install the driver in Windows XP compatibility mode.

    • C. 

      She's plain out of luck.

    • D. 

      Use the Legacy Driver option in Device Manager

  • 12. 
    Diane complains that her system seems sluggish and she keeps running out of disk space.  What tool can you use to get rid of unnecessary files and compress older files?  Select the best answer.
    • A. 

      Disk Cleaner

    • B. 

      Disk Doctor

    • C. 

      File Manager

    • D. 

      Registry Cleaner

  • 13. 
    Alberto installs a video card into a Windows XP compuer and it seems to work just fine until he tries to run a game.  Then he gets low-end graphics and it just doesn't look right.  What might he try to fix the problem?  Select the best answer.
    • A. 

      Check the video card manufacture's Web site and download updated drivers

    • B. 

      Check the video card manufacturer's Web site and download the FQA

    • C. 

      Run the Driver Update utility

    • D. 

      Reinstall Windows

  • 14. 
    Jane thinks that someone is logging into her computer after she leaves work.  What tool could you use to track who logs on and off the computer?
    • A. 

      Log Monitor snap-in

    • B. 

      Performance Logs and Alerts snap-in

    • C. 

      System Monitor

    • D. 

      Task Manager

  • 15. 
    You get a tech call from a distraught Windows XP user who can't get into Windows.  He says he has a Recover CD from the manufacturer and plans to run it.  What would you suggest?
    • A. 

      Run the Recover CD to restore the system

    • B. 

      Run the Recover CD to return the system to the factory-installed state

    • C. 

      Try to get the computer to boot into Safe Mode

    • D. 

      Reinstall Windows by using a Windows XP disc

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