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Q.1)	You work as a receptionist in Baltow Shipping Pte Ltd. Why is the receptionist role important to the company?

A.	Because the receptionist is a helpful and provide assistance to all other departments

B.	Because the receptionist is the first point of contact in a company and he or she represents the company's image.

C.	Because the receptionist receives customer's complaint.

D.	Because the receptionist is an effective communicator.

Q.2)	Which of the following does not belong in a receptionist area?

A.	A receptionist desk.

B.	A waiting area with sofa.

C.	Water cooler and coffee table.

D.	The company's organisation chart.

E.	Telephone directories.

Q.3)	When you arrange things or tasks in order of urgency or importance. You are ______________ work.

Q.4)	Sally works as a receptionist. She receives the following instruction at 0900 am in the morning. Which of the following is the most important?

A.	The checking of daily emails and in coming mails.

B.	The delivery of office furnitures will arrive by the afternoon.

C.	Sales manager is expecting a parcel from the head office by 10am.

D.	Her boss needs her to fax to him the latest sales report.

E.	The toilet paper supplies need to be re-stock.

Q.5)	Sally wants to send out company fliers to all the car accessories suppliers in Ang Mo Kio area. Which of the following directories should she look at?

A.	Street directory

B.	Yellow pages, residential listing

C.	Singapore buying guide

D.	Singapore bus directory

E.	Yellow pages, business listing

Q.6)	Which of the following is not an attribute of a GOOD receptionist?

A.	Take initiative and helpful.

B.	Smile and persuade visitors to come back again.

C.	Pleasant personality.

D.	Tactful and sensitive when treating angry customers.

E.	Considerate and courteous.

Q.7)	What do you need to be an effective worker?

A.	Goals and objectives.

B.	Customers and sales.

C.	Computer and equipments.

D.	Logistics and support.

E.	Deadlines and resources.

Q.8)	A ________________ records the appointment date, time, vistor's name, name of visitor's company and name of the person the visitor wishes to see.

Q.9)	Good interpersonal skill is require in which of the following circumstance?

A.	Polite and friendly when taking and making an offical calls.

B.	A job requisite for position of hotel front desk.

C.	A job requisite for position of toilet cleaner.

D.	Communicating with fellow colleague.

E.	All of the above.

Q.10)	An office worker can obtain internal information from?

A.	The intranet.

B.	The yellow pages.

C.	The Company's database.

D.	All of the above.

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