220-701 Essentials Exam

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220-701 Essentials Exam
Essentials Exam testing (Actual Test)

  
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  • 1. 
    A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the MOST likely cause?
    • A. 

      Frayed or broken cables

    • B. 

      UPS is unplugged

    • C. 

      NIC and sound card are disabled in Device Manager

    • D. 

      Speakers are muted


  • 2. 
    Which of the following logs contains information on overall performance and events not related to user authentication?
    • A. 

      Security

    • B. 

      Audit

    • C. 

      Application

    • D. 

      System


  • 3. 
    A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?
    • A. 

      Establish a plan of action to resolve the problem

    • B. 

      Implement the solution

    • C. 

      Test the theory to determine cause

    • D. 

      Verify full system functionality


  • 4. 
    The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST likely the issue?
    • A. 

      Jumper settings are incorrect

    • B. 

      The RAM module is defective

    • C. 

      The memory slot is defective

    • D. 

      CMOS needs to be flashed


  • 5. 
    Which of the following devices is used to move frames between a source and destination based on a MAC address?
    • A. 

      Repeater

    • B. 

      Hub

    • C. 

      Router

    • D. 

      Switch


  • 6. 
    Which of the following Windows versions includes Windows Defender, by default? (Select TWO).
    • A. 

      Windows Vista Home Premium

    • B. 

      Windows 2000 Professional

    • C. 

      Windows XP Pro

    • D. 

      Windows XP Pro x64

    • E. 

      Windows Vista Pro


  • 7. 
    Which of the following is the correct connector for an internal floppy drive?
    • A. 

      50-pin SCSI

    • B. 

      40-pin ribbon

    • C. 

      34-pin ribbon

    • D. 

      4-pin SATA


  • 8. 
    Which of the following command prompt utilities displays the current version of Windows XP and any Service Packs that are installed?
    • A. 

      CHECKVER.EXE

    • B. 

      VERSION.EXE

    • C. 

      SIGVERIF.EXE

    • D. 

      WINVER.EXE


  • 9. 
    Which of the following tools is an advanced option of the Windows XP backup tool?
    • A. 

      Emergency Repair Disk

    • B. 

      Recovery Console

    • C. 

      Disk Probe

    • D. 

      Automated System Recovery


  • 10. 
    Which of the following would be the BEST resolution setting for an application that requires a minimum resolution of 1024 x 768?
    • A. 

      SVGA

    • B. 

      PAL

    • C. 

      VGA

    • D. 

      XGA


  • 11. 
    Which of the following is a characteristic of a serial I/O port?
    • A. 

      RJ-11 connector

    • B. 

      DB-15 connector

    • C. 

      DB-9 connector

    • D. 

      RJ-45 connector


  • 12. 
    Which of the following utilities would a technician use to determine network utilization?
    • A. 

      Start Menu

    • B. 

      My Network Places

    • C. 

      Administrative Tools

    • D. 

      Task Manager


  • 13. 
    A technician has installed a new driver on a computer. Upon rebooting the computer, a stop error occurs before the technician can log back in. Which of the following would be the BEST option for the technician to do NEXT?
    • A. 

      Boot the computer to the Recovery Console.

    • B. 

      Boot the computer with a Windows Installation CD.

    • C. 

      Boot the computer using Last Known Good Configuration.

    • D. 

      Boot the computer using Safe Mode with Networking.


  • 14. 
    Which of the following is the MAXIMUM cable length for 802.3 Ethernet?
    • A. 

      33 Feet (10 meters)

    • B. 

      100 Feet (30 meters)

    • C. 

      328 Feet (100 meters)

    • D. 

      1200 Feet (366 meters)


  • 15. 
    Which of the following memory modules is a DDR3 chip?
    • A. 

      PC-3200

    • B. 

      PC2-4800

    • C. 

      PC2-5300

    • D. 

      PC3-8000


  • 16. 
    Please be aware that if you do not accept these terms you will not be allowed to take this CompTIA exam and you will forfeit the fee paid.
    • A. 

      RETURN TO EXAM

    • B. 

      EXIT EXAM


  • 17. 
    There are several technicians working on various systems on a new workbench. Which of the following should be reviewed to ensure all proper procedures are followed to help reduce any possible issues?
    • A. 

      MSDS

    • B. 

      OEM

    • C. 

      ESD

    • D. 

      EMI


  • 18. 
    Which of the following helps protect important confidential information from being publicly disclosed?
    • A. 

      Hard drive wiping

    • B. 

      Social Engineering

    • C. 

      Classification

    • D. 

      RAS server


  • 19. 
    A manufacturer has instructed a technician to update the software that resides on the flash ROM chip of an integral system add-in component. Which of the following types of software needs to be updated?
    • A. 

      System BIOS

    • B. 

      Firmware

    • C. 

      OS Patch

    • D. 

      Driver


  • 20. 
    Which of the following steps would be performed FIRST to install a fresh copy of Windows 7 Professional on a new hard drive?
    • A. 

      Format the partition

    • B. 

      Load any RAID or SATA drivers needed

    • C. 

      Partition the drive

    • D. 

      Configure Windows settings


  • 21. 
    A technician installs an additional hard drive controller. Which of the following processes will MOST likely prevent errors?
    • A. 

      1) Apply System Updates 2) Update the BIOS 3) Install the card 4) Install the driver 5) Upgrade the Card Firmware

    • B. 

      1) Install the card 2) Update the BIOS 3) Upgrade the Card Firmware 4) Install the driver 5) Apply System Updates

    • C. 

      1) Apply System Updates 2) Install the driver 3) Install the card 4) Upgrade the Card Firmware 5) Update the BIOS

    • D. 

      1) Update the BIOS 2) Install the driver 3) Install the card 4) Upgrade the Card Firmware 5) Apply System Updates


  • 22. 
    On a Windows XP machine, which of the following settings should be configured to allow dragging of files without holding the mouse button?
    • A. 

      ScrollLock

    • B. 

      StickyKeys

    • C. 

      MouseKeys

    • D. 

      ClickLock


  • 23. 
    Which of the following features are available in Windows 7 Professional beyond those available in Windows 7 Home Premium?
    • A. 

      HomeGroup

    • B. 

      Windows XP Mode

    • C. 

      Aero Desktop

    • D. 

      Internet Explorer 8


  • 24. 
    After a technician installs a video card, which of the following should the technician configure NEXT?
    • A. 

      Resolution

    • B. 

      Colors

    • C. 

      Dots per inch

    • D. 

      Refresh rate


  • 25. 
    Windows XP mode on a Windows 7 Professional machine fails to load. Which of the following is MOST likely the cause?
    • A. 

      The machine does not have enough processor cores to allow for this feature.

    • B. 

      Virtualization support is not enabled in the BIOS.

    • C. 

      A license of Windows XP must be purchased in order to use Windows XP Mode.

    • D. 

      The machine does not have enough RAM to allow for this feature.


  • 26. 
    Which of the following are PCIe slot types? (Select TWO).
    • A. 

      2x

    • B. 

      3x

    • C. 

      4x

    • D. 

      8x

    • E. 

      16x


  • 27. 
    Which of the following processor socket types would support an AMD processor? (Select TWO).
    • A. 

      F

    • B. 

      LGA

    • C. 

      940

    • D. 

      775

    • E. 

      1155


  • 28. 
    Which of the following laptop displays would provide physical flexibility and transparency?
    • A. 

      Standard LCD

    • B. 

      Plasma

    • C. 

      OLED

    • D. 

      LED-backlit LCD


  • 29. 
    When installing a new PCIe network card, when should manufacturer software and drivers be installed?
    • A. 

      Before inserting the PCIe network card in the case

    • B. 

      After inserting the new PCIe network card in the case

    • C. 

      They will be automatically loaded after installation

    • D. 

      Load them concurrently with the PCIe network card


  • 30. 
    Which of the following printing technologies uses piezoelectric pressure pads to produce small bubbles that are moved to the paper?
    • A. 

      Impact

    • B. 

      Thermal

    • C. 

      Laser

    • D. 

      Inkjet


  • 31. 
    When designing a PC, which of the following components would help a large application load the FASTEST?
    • A. 

      Solid state drive

    • B. 

      1 MB L2 cache memory

    • C. 

      High-end graphics card

    • D. 

      Dual core CPU


  • 32. 
    Which of the following configurations has the BEST performance capability?
    • A. 

      DDR without ECC

    • B. 

      DDR with ECC

    • C. 

      SDRAM without ECC

    • D. 

      SDRAM with ECC


  • 33. 
    A user downloads a 4.1 GB ISO image from a website. Which of the following media types is required for the user to burn the image?
    • A. 

      CD+R

    • B. 

      BD-R

    • C. 

      DVD-ROM

    • D. 

      CD-ROM


  • 34. 
    Which of the following voltages can be measured from a Molex connector on the power supply? (Select TWO).
    • A. 

      1.5 volts

    • B. 

      3 volts

    • C. 

      5 volts

    • D. 

      12 volts

    • E. 

      115 volts


  • 35. 
    Which of the following transmits a digital signal?
    • A. 

      VGA

    • B. 

      XGA

    • C. 

      Component video

    • D. 

      DisplayPort


  • 36. 
    Which of the following would be the MINIMUM cable type that would allow a transmission speed of 1GB between two locations 250 meters (820 feet) apart?
    • A. 

      Multi-mode fiber

    • B. 

      CAT6

    • C. 

      CAT5e

    • D. 

      Single-mode fiber


  • 37. 
    A technician is not able to boot to Windows OS. A “Non-bootable device found” message appears on the screen when the computer restarts. Which of the following is the MOST possible cause of the error message?
    • A. 

      MBR is corrupt on the HDD.

    • B. 

      HDD is set to Cable Select.

    • C. 

      The operating system is corrupt.

    • D. 

      A bootable HDD is not recognized in the BIOS.


  • 38. 
    When upgrading BIOS firmware, which of the following limits are MOST commonly increased?
    • A. 

      CPU

    • B. 

      USB capacity

    • C. 

      Optical drive

    • D. 

      RAM


  • 39. 
    Which of the following is the correct pin out for T568B?
    • A. 

      Orange/white, orange, green/white, blue, blue/white, green, brown/white, brown

    • B. 

      Blue, blue/white, orange/white, orange, brown/white, brown, green/white, green

    • C. 

      Green/white, green, orange/white, blue, blue/white, orange, brown/white, brown

    • D. 

      Orange/white, orange, brown/white, brown, green/white, green, blue, blue/white


  • 40. 
    A technician installs a new sound card but no sound can be heard. Which of the following utilities can be used to see an error?
    • A. 

      MSCONFIG

    • B. 

      Device Manager

    • C. 

      DXDIAG

    • D. 

      REGEDIT


  • 41. 
    A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput?
    • A. 

      USB 2.0

    • B. 

      ESATA

    • C. 

      CAT5

    • D. 

      FireWire


  • 42. 
    Two new PCs will have a DVD-RW drive for support use. The PCs will be used for Point of Sales transactions and everything will be password protected or disabled. Which of the following is the BEST way to disable the DVD-RW drives?
    • A. 

      The Registry

    • B. 

      Device Manager

    • C. 

      Disk Management

    • D. 

      The BIOS


  • 43. 
    When a user’s computer is first turned on, they see a lock symbol and a blinking cursor. Which of the following was configured in the BIOS to show this?
    • A. 

      Intrusion detection

    • B. 

      Power on password

    • C. 

      Drive encryption

    • D. 

      BIOS password


  • 44. 
    Which of the following laptop displays would provide the BEST viewing angle?
    • A. 

      IPS LCD

    • B. 

      TFT LCD

    • C. 

      DLP

    • D. 

      Plasma


  • 45. 
    A user states that their laser printer prints black and white streaks about half an inch wide down the left side of every page. Which of the following components MOST likely needs replacing?
    • A. 

      Toner

    • B. 

      Transfer roller

    • C. 

      Fuser

    • D. 

      Pickup assembly


  • 46. 
    After installing a new optical drive into a workstation, which of the following will ask for an acknowledgement?
    • A. 

      IRQ Manager

    • B. 

      BIOS

    • C. 

      Device Manager

    • D. 

      Hardware Compatibility List


  • 47. 
    A user’s laptop does not produce sound even though the volume settings are at maximum in the operating system. Which of the following would MOST likely resolve this issue?
    • A. 

      A new sound card

    • B. 

      A new speaker

    • C. 

      A BIOS update

    • D. 

      A hardware volume control


  • 48. 
    RG-59 is a designation for which of the following cable types?
    • A. 

      Plenum

    • B. 

      Fiber optic

    • C. 

      Twisted pair

    • D. 

      Coaxial


  • 49. 
    Which of the following expansion slots would be MOST likely used to install an additional NIC into a desktop PC?
    • A. 

      PCI

    • B. 

      AGP 8x

    • C. 

      Mini PCI

    • D. 

      PCI Express x16


  • 50. 
    Which of the following network devices uses NAT to convert private IP addresses into public IP addresses?
    • A. 

      NAS

    • B. 

      Firewall

    • C. 

      Hub

    • D. 

      Bridge


  • 51. 
    Which of the following cable types is used to transmit data from a satellite dish to the satellite modem?
    • A. 

      CAT5e

    • B. 

      CAT3

    • C. 

      Fiber

    • D. 

      RG-6


  • 52. 
    Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case?
    • A. 

      Acquire the appropriate tools that are going to be used.

    • B. 

      Touch the case to discharge static.

    • C. 

      Remove loose jewelry.

    • D. 

      Refer to manufacturer documentation.


  • 53. 
    Which of the following is the MAXIMUM theoretical transfer rate of an IDE cable?
    • A. 

      1.54 Mbps

    • B. 

      3.0 Gbps

    • C. 

      133 Mbps

    • D. 

      480 Mbps


  • 54. 
    The MAXIMUM transfer rate of eSATA is:
    • A. 

      1.54 Mbps.

    • B. 

      2.0 Gbps.

    • C. 

      3.0 Gbps.

    • D. 

      480 Mbps.


  • 55. 
    When a power supply does not meet minimum requirements for a motherboard, which of the following can happen?
    • A. 

      Computer will not POST

    • B. 

      Computer will overheat

    • C. 

      Monitor will not power on

    • D. 

      Processor will not run at proper speed


  • 56. 
    A helpdesk technician is troubleshooting a user’s monitor which has a yellow tint. The technician is informed of the asset number and discovers that it is one of the last CRT monitors. Which of the following would be the MOST appropriate response?
    • A. 

      Replace the old monitor with a new LCD.

    • B. 

      Have the user carry the monitor to the technician’s desk and exchange it for an LCD monitor.

    • C. 

      Ask the user what changed recently to cause the shaking images.

    • D. 

      Tell the user to degauss the monitor.


  • 57. 
    Which of the following laptop hardware components requires a re-soldering process in order to replace properly?
    • A. 

      Mini PCIe wireless card

    • B. 

      Heat sink

    • C. 

      DC jack

    • D. 

      Li-Ion battery


  • 58. 
    A technician is tasked with clearing all dust covering the fan vents of servers in a small office. Which of the following tools would be the BEST option?
    • A. 

      Small vacuum

    • B. 

      Air compressor

    • C. 

      Compressed air can

    • D. 

      Paint brush


  • 59. 
    Which of the following displays has the HIGHEST Hz frequency?
    • A. 

      Plasma

    • B. 

      LED

    • C. 

      CRT

    • D. 

      LCD


  • 60. 
    Which of the following is MOST likely a managed, Layer 3 device?
    • A. 

      Router

    • B. 

      Bridge

    • C. 

      Hub

    • D. 

      Switch


  • 61. 
    The BIOS settings on a gaming laptop shows the current CPU speed at 3.5GHz. The default speed specification of the CPU is 3.2 GHz with FSB at 800 MHz and locked CPU multiplier at 4x. Which of the following speed settings needs to be changed in the BIOS in order to run the CPU on its default frequency?
    • A. 

      RAM CAS latency

    • B. 

      FSB

    • C. 

      FSB to CPU ratio

    • D. 

      Multiplier


  • 62. 
    The memory slots that are not populated with RAMBUS memory modules require which of the following devices?
    • A. 

      RIMM

    • B. 

      CRIMM

    • C. 

      SODIMM

    • D. 

      DIMM


  • 63. 
    Which of the following are MOST important when building a home server PC? (Select THREE).
    • A. 

      HDMI output

    • B. 

      Media streaming

    • C. 

      TV tuner

    • D. 

      Dual monitors

    • E. 

      File sharing

    • F. 

      High-end video card

    • G. 

      Print sharing


  • 64. 
    Which of the following computers are used for basic applications and meets the MINIMUM requirements for running Windows?
    • A. 

      Virtualization workstation

    • B. 

      Home server PC

    • C. 

      CAD workstation

    • D. 

      Thin client


  • 65. 
    Which of the following should be avoided when installing a laser printer?
    • A. 

      Surge protector

    • B. 

      UPS

    • C. 

      RJ-45 connector

    • D. 

      Toner


  • 66. 
    When configuring a POS system, which of the following peripheral devices would MOST likely need to be installed? (Select THREE).
    • A. 

      Handheld digitizer

    • B. 

      Barcode reader

    • C. 

      Touchscreen

    • D. 

      Document scanner

    • E. 

      Keyboard

    • F. 

      External USB drive

    • G. 

      Optical mouse


  • 67. 
    Which of the following protocols is used by thin clients?
    • A. 

      IPX

    • B. 

      NetBIOS

    • C. 

      RDP

    • D. 

      UDP


  • 68. 
    Which of the following is the correct arrangement of the data pairs in a T568B wire pattern? (Select TWO).
    • A. 

      Orange & orange/white on pins 1 & 2

    • B. 

      Blue & blue/white on pins 4 & 5

    • C. 

      Orange & orange/white on pins 4 & 5

    • D. 

      Brown & brown/white on pins 1 & 2

    • E. 

      Green & green/white on pins 3 & 6


  • 69. 
    Which of the following pin pairs remain with the same wire color for either T568A or T568B?
    • A. 

      Pair 1 & 8

    • B. 

      Pair 2 & 7

    • C. 

      Pair 3 & 6

    • D. 

      Pair 4 & 5


  • 70. 
    Which of the following is an example of a Class B TCP/IP address?
    • A. 

      4.4.4.2

    • B. 

      122.29.38.110

    • C. 

      155.43.29.219

    • D. 

      199.200.201.202


  • 71. 
    Which of the following network topologies is MOST likely to affect other devices on the network if there is a problem with one of the devices?
    • A. 

      Mesh

    • B. 

      Bus

    • C. 

      Ring

    • D. 

      Star


  • 72. 
    Which of the following Internet connection types would have the MOST available bandwidth and highest transmission speed?
    • A. 

      DSL

    • B. 

      Dial-up

    • C. 

      Cable

    • D. 

      Satellite


  • 73. 
    A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation?
    • A. 

      Allow the user to demonstrate expertise.

    • B. 

      Do not argue; empathize with the user, and offer to help.

    • C. 

      Ask the user to watch as the technician diagnoses and corrects the problem.

    • D. 

      Document each of the steps to replicate at a later time.


  • 74. 
    Which of the following should be documented when transferring ownership of a PC suspected of prohibited activity? (Select TWO).
    • A. 

      List of prohibited content

    • B. 

      Date

    • C. 

      Age

    • D. 

      Prohibited activity

    • E. 

      Name of receiving party


  • 75. 
    After swapping an internal wireless card on a laptop with an identical model, the technician notices that the wireless does not work. Which of the following would be the MOST likely cause?
    • A. 

      Antennae is not connected

    • B. 

      Wireless card is defective

    • C. 

      Drivers needs to be updated

    • D. 

      OS needs to be updated


  • 76. 
    When comparing DSL broadband to cable broadband, which of the following is an advantage of DSL broadband?
    • A. 

      Upgraded copper lines allow maximum speed greater than cable

    • B. 

      Signal is not shared back to the switch

    • C. 

      Signal is shared back to the switch

    • D. 

      Distance is not a factor in signal speed


  • 77. 
    After making a long CAT5 cable, the technician fears that the cable may have been damaged during the pull, but does not have a cable tester. Which of the following would be the BEST alternative tool to determine whether there are any breaks or shorts in the cable?
    • A. 

      Multimeter

    • B. 

      Voltmeter

    • C. 

      Loopback plug

    • D. 

      Toner probe


  • 78. 
    Which of the following are standard AMD processor socket types? (Select TWO).
    • A. 

      1366

    • B. 

      1155

    • C. 

      940

    • D. 

      LGA

    • E. 

      F


  • 79. 
    Which of the following is the form factor of a standard S-video connector?
    • A. 

      DB-15

    • B. 

      DB-25

    • C. 

      DIN-6

    • D. 

      DB-9


  • 80. 
    Which of the following could be the number of cores contained within AMD processors that utilize AM3 socket? (Select TWO).
    • A. 

      4

    • B. 

      5

    • C. 

      6

    • D. 

      7

    • E. 

      12


  • 81. 
    The network printer is locking up and printing garbled text. When the user cancels the job from their local print queue, nothing happens. Which of the following is the MOST likely cause?
    • A. 

      The printer needs to be power cycled to clear the job.

    • B. 

      The print server’s queue needs to be checked.

    • C. 

      The printer needs to be set to factory defaults.

    • D. 

      The user’s workstation needs to be rebooted.


  • 82. 
    A technician has installed a new motherboard in a workstation, but after hardware tests, the motherboard has failed. Which of the following should the technician do FIRST before replacing the motherboard?
    • A. 

      Reseat all power connections.

    • B. 

      Remove the CMOS battery.

    • C. 

      Install the graphics card.

    • D. 

      Ground to the case.


  • 83. 
    Which of the following cable types can transmit at 100 Mbps and has the SAME transmission distance without the use of a repeater? (Select TWO).
    • A. 

      CAT6

    • B. 

      RG-59

    • C. 

      CAT5e

    • D. 

      CAT3

    • E. 

      RG-6


  • 84. 
    Which of the following would a technician MOST likely consider to avoid electrical shock with a decommissioned CRT?
    • A. 

      Degaussing the monitor.

    • B. 

      Destroying the tube.

    • C. 

      Removing the plastic housing.

    • D. 

      Disposing at a recycling center.


  • 85. 
    Which of the following network cable types is MOST often used in environments where physical security of the data is the top priority?
    • A. 

      UTP

    • B. 

      Coaxial

    • C. 

      Fiber optic

    • D. 

      STP


  • 86. 
    A technician is unable to find a solution for a customer's PC issue. Which of the following would be an appropriate step to take?
    • A. 

      Inform the customer that a solution is not available and a new system must be purchased.

    • B. 

      Escalate the call to a supervisor to register a complaint.

    • C. 

      Consult with co-workers for additional ideas.

    • D. 

      Refer the customer to the support section of the PC manufacturer’s website.


  • 87. 
    Which of the following is the MOST secure method to authenticate users?
    • A. 

      User ID, a strong password, and a fingerprint scanner

    • B. 

      User ID, a strong password, and a token based device

    • C. 

      User ID and two levels of strong password requirements

    • D. 

      User ID, a strong password, and a smart card


  • 88. 
    Which of the following has the speed of PC133?
    • A. 

      SDRAM

    • B. 

      RAMBUS

    • C. 

      DDR2

    • D. 

      DDR


  • 89. 
    A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. The user has verified that all of the PC’s cables are plugged into their respective ports. Which of the following is the MOST likely cause?
    • A. 

      Frayed or broken cables

    • B. 

      UPS is unplugged

    • C. 

      NIC and sound card are disabled in Device Manager

    • D. 

      Speakers are muted


  • 90. 
    Which of the following logs contains information on overall performance and events not related to user authentication?
    • A. 

      Security

    • B. 

      Audit

    • C. 

      Application

    • D. 

      System


  • 91. 
    Which of the following should be completed NEXT, after testing the theory of probable cause?
    • A. 

      Verify full system functionality

    • B. 

      Implement preventative measures

    • C. 

      Establish a plan of action to resolve the problem

    • D. 

      Implement the solution to the problem


  • 92. 
    A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?
    • A. 

      Establish a plan of action to resolve the problem

    • B. 

      Implement the solution

    • C. 

      Test the theory to determine cause

    • D. 

      Verify full system functionality


  • 93. 
    The technician is repairing a PC which appears to have a failing RAM module. After replacing the module, the extra memory still is not registering. Which of the following is MOST likely the issue?
    • A. 

      Jumper settings are incorrect

    • B. 

      The RAM module is defective

    • C. 

      The memory slot is defective

    • D. 

      CMOS needs to be flashed


  • 94. 
    Which of the following devices is used to move frames between a source and destination based on a MAC address?
    • A. 

      Repeater

    • B. 

      Hub

    • C. 

      Router

    • D. 

      Switch


  • 95. 
    Which of the following Windows versions includes Windows Defender, by default? (Select TWO).
    • A. 

      Windows Vista Home Premium

    • B. 

      Windows 2000 Professional

    • C. 

      Windows XP Pro

    • D. 

      Windows XP Pro x64

    • E. 

      Windows Vista Pro


  • 96. 
    Which of the following is the correct connector for an internal floppy drive?
    • A. 

      50-pin SCSI

    • B. 

      40-pin ribbon

    • C. 

      34-pin ribbon

    • D. 

      4-pin SATA


  • 97. 
    Which of the following command prompt utilities displays the current version of Windows XP and any Service Packs that are installed?
    • A. 

      CHECKVER.EXE

    • B. 

      VERSION.EXE

    • C. 

      SIGVERIF.EXE

    • D. 

      WINVER.EXE


  • 98. 
    Which of the following tools is an advanced option of the Windows XP backup tool?
    • A. 

      Emergency Repair Disk

    • B. 

      Recovery Console

    • C. 

      Disk Probe

    • D. 

      Automated System Recovery


  • 99. 
    Which of the following would be the BEST resolution setting for an application that requires a minimum resolution of 1024 x 768?
    • A. 

      SVGA

    • B. 

      PAL

    • C. 

      VGA

    • D. 

      XGA


  • 100. 
    Which of the following are potential sources of EMI? (Select TWO).
    • A. 

      Strong magnets

    • B. 

      Toaster ovens

    • C. 

      Cordless phones

    • D. 

      Flat panel TVs

    • E. 

      AC power runs


  • 101. 
    Which of the following is a characteristic of a serial I/O port?
    • A. 

      RJ-11 connector

    • B. 

      DB-15 connector

    • C. 

      DB-9 connector

    • D. 

      RJ-45 connector


  • 102. 
    Which of the following utilities would a technician use to determine network utilization?
    • A. 

      Start Menu

    • B. 

      My Network Places

    • C. 

      Administrative Tools

    • D. 

      Task Manager


  • 103. 
    A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?
    • A. 

      Plug in USB keyboard

    • B. 

      Check for a disable switch

    • C. 

      Contact the laptop manufacturer

    • D. 

      Plug in a USB mouse


  • 104. 
    A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation?
    • A. 

      Press the F8 Key

    • B. 

      Press the F3 Key

    • C. 

      Press the F2 Key

    • D. 

      Press the F6 Key


  • 105. 
    Which of the following is the maximum FAT32 volume size Windows 2000 and XP will recognize?
    • A. 

      Up to 16GB

    • B. 

      Up to 32GB

    • C. 

      Up to 1024GB

    • D. 

      Up to 2048GB


  • 106. 
    Which of the following is the maximum partition size of the FAT32 file system?
    • A. 

      16GB

    • B. 

      32GB

    • C. 

      1024GB

    • D. 

      2048MB


  • 107. 
    Which of the following has the speed of PC2700?
    • A. 

      DDR

    • B. 

      SDRAM

    • C. 

      DDR3

    • D. 

      DDR2


  • 108. 
    Which of the following I/O ports has the SLOWEST transfer rate?
    • A. 

      S/PDIF

    • B. 

      USB 1.1

    • C. 

      IEEE 1394

    • D. 

      USB 2.0


  • 109. 
    A technician wants to install a RAID array that has two hard drives and the best performance. Which of the following RAID levels should be implemented?
    • A. 

      RAID 0

    • B. 

      RAID 1

    • C. 

      RAID 4

    • D. 

      RAID 6


  • 110. 
    Which of the following utilities can help prevent viruses and other malware? (Select TWO).
    • A. 

      Windows Event Viewer

    • B. 

      Windows Defender

    • C. 

      CHKDSK

    • D. 

      FilterKeys

    • E. 

      Data Execution Prevention


  • 111. 
    Starting Windows XP in Safe Mode will cause which of the following to occur? (Select TWO).
    • A. 

      Windows will not save any file changes while is Safe Mode.

    • B. 

      Windows prevents successful boot and logon from updating Last Known Good Configuration.

    • C. 

      Windows XP will scan all drivers and services to make sure they are all approved and safe to run during boot.

    • D. 

      Windows XP starts basic networking to allow for updating of drivers from the Internet.

    • E. 

      Windows XP uses the minimum set of drivers and services to start the GUI.


  • 112. 
    Which of the following interfaces supports only one device per port?
    • A. 

      RS-232

    • B. 

      USB 1.1

    • C. 

      SCSI

    • D. 

      Bluetooth


  • 113. 
    Which of the following Windows XP Control Panel applets could a technician use to change a local workstation password? (Select TWO).
    • A. 

      System

    • B. 

      User Accounts

    • C. 

      Administrative Tools

    • D. 

      Security Center

    • E. 

      Accessibility Options


  • 114. 
    A user calls stating that they are missing icons from the Windows desktop and that the My Documents folder is empty. Which of the following is the MOST likely cause of the problem?
    • A. 

      The local user profile is corrupt.

    • B. 

      The user saved the files to a different location.

    • C. 

      The user selected an alternate hardware profile.

    • D. 

      The user accidentally deleted the files.


  • 115. 
    Which of the following commands will automatically reconnect a network drive as F: after a reboot in Windows XP?
    • A. 

      Net use \\ComputerName\ShareName /persistent:NO :F

    • B. 

      Net use F: \\ComputerName\ShareName /persistent:NO

    • C. 

      Net use \\ComputerName\ShareName /persistent:YES :F

    • D. 

      Net use F: \\ComputerName\ShareName /persistent:YES


  • 116. 
    Where can a technician find information relating to common problems or concerns on a Windows XP computer?
    • A. 

      Right-click My Computer > Help and Support

    • B. 

      Start > Help and Support

    • C. 

      Start > Programs > Accessories > System Tools > Help and Support

    • D. 

      Right-click Taskbar > Help and Support


  • 117. 
    Which of the following copper cabling is BEST to use if data rate speed is not an issue and the segment length must be 1640 feet (500 meters) long?
    • A. 

      CAT6

    • B. 

      CAT5e

    • C. 

      RG-58 ThinNet

    • D. 

      RG-8 ThickNet


  • 118. 
    In Windows XP, which of the following can the technician use to stop a program from loading at startup? (Select TWO).
    • A. 

      Event Viewer

    • B. 

      Registry

    • C. 

      Performance Monitor

    • D. 

      MSCONFIG

    • E. 

      Net stop


  • 119. 
    Memory was added to a Windows laptop and upon booting up, the BIOS only reports the original memory amount. Which of the following are the MOST likely issues? (Select TWO).
    • A. 

      Memory mismatch.

    • B. 

      Memory size needs to be adjusted in Device Manager.

    • C. 

      Memory brand is different than the computer.

    • D. 

      Operating system does not recognize the additional memory.

    • E. 

      Memory is defective.


  • 120. 
    A user reports that print jobs are not printing. After looking at the print queue a technician determines that a print job needs to be deleted to resolve the issue. When the technician tries to delete the job, it will not delete. Which of the following is the MOST likely reason?
    • A. 

      The job must be deleted using the printers front panel.

    • B. 

      The technician does not have the necessary permissions.

    • C. 

      Once a job is submitted to the queue it cannot be removed.

    • D. 

      The user submitted the job as a priority.


  • 121. 
    Which of the following technologies is used in memory devices to allow it to operate at twice the normal clock rate?
    • A. 

      SLI

    • B. 

      DDR

    • C. 

      DLT

    • D. 

      ECC


  • 122. 
    Which of the following socket types utilizes a zero insertion force (ZIF) connector?
    • A. 

      478

    • B. 

      775

    • C. 

      959

    • D. 

      Slot A


  • 123. 
    Which of the following commands is used to open an editor to adjust the Windows database?
    • A. 

      Msconfig

    • B. 

      Edit

    • C. 

      Regedit

    • D. 

      Dir


  • 124. 
    Which of the following commands can be used to verify TCP/IP functionality?
    • A. 

      Ping 128.1.1.0

    • B. 

      Localhost 128.0.0.1

    • C. 

      Ipconfig 127.0.0.1

    • D. 

      Ping 127.0.0.1


  • 125. 
    Which of the following commands opens a utility that will display component driver versions?
    • A. 

      Cmd

    • B. 

      Dxdiag

    • C. 

      Msinfo32

    • D. 

      Msconfig


  • 126. 
    How many characters are used in a 64-bit WEP encryption key?
    • A. 

      10

    • B. 

      12

    • C. 

      26

    • D. 

      28


  • 127. 
    How many characters are used in a 128-bit WEP encryption key?
    • A. 

      10

    • B. 

      12

    • C. 

      26

    • D. 

      28


  • 128. 
    Which of the following is the MINIMUM amount of characters allowed for WPA encryption key?
    • A. 

      8

    • B. 

      10

    • C. 

      26

    • D. 

      28


  • 129. 
    Which of the following is the MAXIMUM amount of characters used for a WPA2 encryption key?
    • A. 

      8

    • B. 

      16

    • C. 

      63

    • D. 

      64


  • 130. 
    If a client has a Windows XP tablet PC, which of the following operating systems can they upgrade to and still keep the tablet PC functionality?
    • A. 

      Windows Vista Home

    • B. 

      Windows Vista Business

    • C. 

      Windows Vista Premium

    • D. 

      Windows Vista Ultimate


  • 131. 
    How can a user continue a paused print job when using Windows XP?
    • A. 

      Right click on the print job and select properties.

    • B. 

      Right click on the print job and select resume.

    • C. 

      Right click on the print job and select cancel.

    • D. 

      Right click on the print job and select restart.


  • 132. 
    Which of the following connectors is commonly used on CAT3 cable?
    • A. 

      RJ-11

    • B. 

      BNC

    • C. 

      ST

    • D. 

      RG-6


  • 133. 
    Drive thrashing is described as which of the following?
    • A. 

      Excessive movement between system memory and virtual memory.

    • B. 

      Any damage to a hard drive caused by an intention or unintentional jolt or movement.

    • C. 

      A recognized method of disposing hard drives that contain sensitive data.

    • D. 

      A method of recovering lost data from a hard disk.


  • 134. 
    Which of the following utilities could be used to check if there is a remote device on the network?
    • A. 

      Netstat

    • B. 

      Ipconfig

    • C. 

      Nslookup

    • D. 

      Ping


  • 135. 
    On average how often passwords should be changed?
    • A. 

      90 to 180 days

    • B. 

      60 to 90 days

    • C. 

      Annually

    • D. 

      30 to 60 days


  • 136. 
    On average how long should your password be at minimum?
    • A. 

      Between 10 and 12 characters

    • B. 

      Between 6 and 8 characters

    • C. 

      Between 8 and 10 characters

    • D. 

      Between 4 and 6 characters


  • 137. 
    Which of the following is the MINIMUM amount of characters Windows XP will allow in a password?
    • A. 

      Zero

    • B. 

      Six

    • C. 

      Eight

    • D. 

      Twelve


  • 138. 
    A customer reports that after connecting a laptop to a projector they can see their presentation on the laptop but not on the projector screen. Which of the following should the customer perform?
    • A. 

      Use the function + f8 key to toggle between screens.

    • B. 

      Use the function + f10 key to toggle between screens.

    • C. 

      Use alt + tab to toggle between screens.

    • D. 

      Reboot the laptop to toggle image between screens.


  • 139. 
    A technician has completed the repair of a problem on a PC. Which of the following is the NEXT step to take?
    • A. 

      Inform the customer of the steps taken during the repair and continue to the next service call.

    • B. 

      Document the solution, share this with the customer and take any preventative measures.

    • C. 

      Document the entire event, share this with the customer and take steps to minimize the reoccurrence.

    • D. 

      Document the core actions and inform the customer the repair has been completed.


  • 140. 
    Which of the following battery types are used in MOST laptops?
    • A. 

      Nickel Metal-Hydride

    • B. 

      Alkaline

    • C. 

      Lithium Ion

    • D. 

      Nickel Cadmium


  • 141. 
    The technician has confirmed through their testing, the video card is failing. Which of the following is the NEXT step to take?
    • A. 

      Install an on hand video card and show the customer it is repaired.

    • B. 

      Establish the probable cause of the card failure for the customer.

    • C. 

      Discuss options acceptable to the customer to address the issue.

    • D. 

      Question the customer on any changes made to the computer before installing the video card.


  • 142. 
    Which of the following statements is true when a docking station is used for the first time?
    • A. 

      The dock will only work properly if a separate docking profile is manually created in the System Properties Advanced tab.

    • B. 

      If the external keyboard number lock is toggled on, the embedded keyboard will not function correctly.

    • C. 

      Docking stations will only work if an external power supply is connected.

    • D. 

      Plugging in an external keyboard or mouse will disable the embedded devices on the laptop.


  • 143. 
    Which of the following command line paths shows the recovery consoles installation?
    • A. 

      D:\i386\tools\console

    • B. 

      D:\i386\tools /cmdcons

    • C. 

      D:\i386\utilities\console

    • D. 

      D:\i386\winnt32 /cmdcons


  • 144. 
    The term data wiping refers to which of the following?
    • A. 

      The hard drive has been reformatted.

    • B. 

      The hard drive is set to pre-format conditions.

    • C. 

      Data has been restored.

    • D. 

      Data has been backed up.


  • 145. 
    Which of the following connection types will commonly be transmitted over RG-6 media?
    • A. 

      Dial-up

    • B. 

      Satellite

    • C. 

      DSL

    • D. 

      Cable


  • 146. 
    Which of the following is the maximum transfer speed that can be achieved on SATA interface?
    • A. 

      150Mbps

    • B. 

      300Mbps

    • C. 

      400Mbps

    • D. 

      800Mbps


  • 147. 
    A technician is installing an external hard drive and controller card that both use the IEEE 1394b standard. Which of the following is the correct cable to use?
    • A. 

      6-pin male to 4-pin female

    • B. 

      9-pin male to male

    • C. 

      4-pin male to male

    • D. 

      6-pin male to male


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