This test is based on the first 10 chapters of the Cisco IT Essentials text book.
12
25
32
54
63
127
DDR-SDRAM
DRAM2
D-SDRAM
ROM
AAV
DVI
HDMI
RCA
VGA
1.5 Mbps
12 Mbps
380 Mbps
480 Mbps
480 Gbps
840 Gbps
1284
1394
1451
1539
200 Mbps
380 Mbps
400 Mbps
800 Mbps
900 Mbps
To set the processor voltage
To cool the processor
To set the processor speed
To ground the processor
256
127
64
128
Class A
Class B
Class C
Class D
ESD
MSDS
OSHA
UPS
ESD
UPS
MSDS
OSHA
5 volts
1000 volts
3000 volts
10,000 volts
Try to use the elevators to get to the lowest floor faster.
Get out of the room or building and contact emergency services for help.
Use the company water system to stop the fire from extending to other areas.
Try to control the fire with proper extinguishers.
Antibacterial spray
Compressed air
Mild abrasive detergent
Nylon brush
Rubbing alcohol
Soft cloth
Power strip
Standby power supply
Surge protector
Uninterruptible power supply
Components overheat if the climate is too hot.
Moisture damages computer parts if the climate is too humid.
Components work too slowly if the climate is too cold.
The risk of ESD increases if the humidity is too low.
The risk of ESD increases if the temperature is too high.
Components overheat if the humidity is too low.
Brownout
Sag
Spike
Surge
Berg
Mini-Molex
Molex
20-pin ATX connector
Berg
Mini-Molex
Molex
20-pin connector
Silicon spray
Graphite paste
Glue
Thermal compound
Pin 1 is always aligned with the corner opposite the base of the lever.
Pin 1 on the CPU is aligned with Pin 1 on the ZIF socket.
Pin 1 is aligned with the corner closest to the memory.
The removed corner of the CPU is always aligned with the corner opposite Pin 1.
The label on the memory module should always face the CPU.
A notch in the memory module should be aligned with a notch in the slot on the motherboard.
The arrows on the memory module should be aligned with the arrows on the motherboard slot.
All memory and motherboard slots are color-coded, with one red end and one blue end.
Standoffs
Ground-fault isolators
Silicon spray
Grounding straps
Install the card, and attach it to the expansion slot using thermal paste.
Install the card, and attach it to the motherboard using thermal pads.
Install the card, and secure it using metal retaining clips located on the expansion slot.
Install the card, and secure it to the case with a screw. Or, if the case provides plastic or metal clips, use them.
EIDE
Molex
PATA
PS/2
USB
Check and secure loose cables.
Update the RAM.
Clean the mouse and keyboard.
Update drivers.
Reinstall the operating system.
Install additional peripherals.
The technician needs to share the responsibility with the customer.
The information on the computer is critical.
The technician is unable to back up the customer information.
The information in the backup is confidential.
The customer is unable to provide a backup.
Gather data from the computer.
Gather data from the customer.
Verify the obvious issues.
Evaluate the problem and implement the solution.
Close with the customer.
Try quick solutions.
Closed-ended
Open-ended
Specific
Technical
Gather data from the computer.
Gather data from the customer.
Verify the obvious issues.
Evaluate the problem and implement the solution.
Close with the customer.
Try quick solutions.
Linux
Mac OS X
Windows 2000
Windows XP
HKEY_CLASSES_ROOT
HKEY_CURRENT_USER
HKEY_LOCAL_MACHINE
HKEY_USERS
Start > Run > Prompt
Start > Run > cmd
Start > Control Panel > Prompt
Start > All programs > Accessories > Terminal
Start > Run > Terminal
DirectX
DOS
FAT32
HPFS
NTFS
The device driver is unsigned.
The device driver is missing or corrupt.
The device has been disabled.
The device is functioning properly.
Back up all the data files.
Update all the device drivers.
Detach all the peripheral devices.
Download a legitimate Windows XP authentication key.
Alt-B
Alt-X
Alt-Z
F1
F8
The Windows key
What software has been installed recently on the computer?
Does the computer boot into the operating system?
Are there any beeps when the computer boots?
Has anybody else used the computer recently?
How many users were logged on to the network when the failure occurred?
The Delete key was pressed during the system boot.
There is a nonbootable floppy disk or CD in the drive.
There is no floppy disk or CD in the drive.
The BIOS has been changed to boot from the hard drive first.
NIC
Wireless NIC
USB gateway
RAID adapter
Multiple slave hard disk adapter
Hibernate
Suspend
Left on with no power mode
Soft shutdown
BIOS reads the MBR.
NTDETECT.COM is used to detect any installed hardware.
NTDLR reads the registry files.
The WINLOGON.EXE program is started.
Remove all the peripherals except the hard drive and observe the results.
Move the laptop to another location and observe the results.
C. Replace the power adapter and observe the results.
Replace the USB hub and observe the results.
Flash the BIOS on the laptop and observe the results.
Right-click the desktop, then click Power Modes > Standby.
Right-click My Computer, then click Properties > Hardware > Device Manager > ACPI.
Left-click Start > Control Panel > Power Options, then click the Power Schemes tab.
Left-click Start > All Programs > Accessories > System Tools > Power Management.
0.0.0.255
0.0.255.255
0.255.255.255
255.0.0.0
255.255.0.0
255.255.255.0
FAT32
HPFS
NFS
NTF
Administrative Tools
BIOS
Command Prompt
Safe mode
System Registry
Equipment power
Corrupt print driver
Low-ink warning
Out of paper
Operating system compatibility
Firmware version
Regularly replace the laptop battery.
Encourage users to run the laptop from the battery more often.
Encourage users to run the laptop from the AC adapter more often.
Remove and clean the CPU.
Clean the air vents.
Replace the fan.
Manufacturer's website
Microsoft Update website
Printer installation disk
Windows Device Manager
Windows hardware profiles
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