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#1 Beshires1

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Posted 12 March 2011 - 10:02 AM

These were taken from the Comptia web site the may be answered or not, they may have the correct answers or not  Go Ahead. Correct this page.


COMPTIA A+701 SITE PRACTICE EXAM Essentials

You receive a service update from your PC's manufacturer for a PC you recently purchased. You need to update the PC's BIOS. What is the best method for updating the BIOS?

Download the BIOS installation file from the manufacturer and flash the BIOS.
Order a new motherboard from the manufacturer and replace the motherboard.
Order a new BIOS chip from the manufacturer and replace the BIOS chip.
Download a BIOS patch from the manufacturer and install the patch on the hard disk.

Download the BIOS installation file from the manufacturer and flash the BIOS.

A computer running Windows XP has been getting slower as time passes. The drive activity light is often lit for extended periods of time. What is the most likely cause of the problem?

The hard drive is badly fragmented.
Memory has become unseated.
The power cable for the hard drive is loose.
The CPU fan has failed.

The hard drive is badly fragmented.

You need to configure power management for your laptop computer. The computer is running Microsoft Windows XP Professional. You need to ensure that when the computer sits idle for more than 15 minutes, the computer powers down and turns itself off. You also need to be able to bring the computer back to being fully functional and available with the same applications running as before the computer was turned off. You need to bring the computer back up as quickly as possible when it is turned back on. Which power state should you have the computer enter after it sits idle for 15 minutes?

Hibernate
Shutdown
Standby
Suspend

Standby


Your company provides laptop computers for users. Some laptops are as much as four years old. All of the laptops have an integrated (built-in) wireless networking interface. All of the laptops are running either Microsoft Windows XP Professional or Windows 2000 Professional. Operating system service packs are up-to-date on all computers. The office network is currently wired for 100 megabits per second (Mbps) Ethernet. You want to convert the office to a wireless network. You want to use wireless technology that is compatible with all of the laptops currently in use. You also want to optimize network performance. What type of wireless access should you install?

IrDA
802.11g
802.11b
802.11a

802.11g

You need to destroy the data on a floppy diskette to ensure that the data cannot be recovered using any known technique. What should you do?

Shred the diskette.
Navigate to the diskette in Windows Explorer and delete all files from the diskette.
Format the diskette.
Place the diskette in drive A: and run the following from a command prompt:DEL A: /F

Shred the diskette.

Why should a technician wear an anti-static wrist strap when removing and replacing electronic components?

To test for the presence of DC voltage
To minimize the possibility of the technician being electrocuted
To test for the presence of AC voltage
To minimize the possibility of damaging components

To minimize the possibility of damaging components
You need to increase the amount of RAM installed in the laptop computer. You need to identify the correct memory module for use in the computer. How many pins does a typical module used for laptop computer RAM have?

168
240
72
200

200

A user complains that a laptop's LCD screen stopped working suddenly. The user was typing when the LCD screen went dark. The laptop has a port that supports an external VGA monitor. You want to talk the user through correcting the problem over the phone, if possible. The user is concerned about losing unsaved work on the computer. What is the first thing you should have the user try?

Connect a VGA monitor to the external VGA port.
Hold the function (Fn) key and toggle the LCD screen key.
Shut down the laptop and restart in Safe mode.
Press the laptop power button.

Hold the function (Fn) key and toggle the LCD screen key.

How can you access the dialog box to change the Standby timeouts for a laptop computer running Windows XP?

Launch the Control Panel, open the System properties, and select the General properties page.
Launch the Control Panel, open the Display properties, and select the Settings properties page.
Launch the Control Panel, open the System properties, and select the Advanced properties page.
Launch the Control Panel, open the Display properties, and select the Screen Saver properties page.

Launch the Control Panel, open the Display properties, and select the Screen Saver properties page.

What command would you use to retrieve a computer's MAC address?

ipconfig
netstat
tracert
ping

ipconfig

How can you prevent unauthorized computers from connecting to your wireless network? (Choose two.)

Use 802.11g wireless account points (WAPs).
Implement WEP encryption.
Change the default SSID on connection devices.
Implement WPA.
Configure the network for ad-hoc mode.
Configure the firewall in the access point.
Configure the network for infrastructure mode.
Disable Dynamic Host Configuration Protocol (DHCP) and assign static IP addresses.
Upgrade the firmware of the access point.

Implement WPA
Implement WEP encryption

Why should an MSDS be kept with or near the hazardous material it describes? (Choose two.)

The MSDS describes proper handling and storage procedures.
The MSDS describes when and how the material should be used.
The MSDS describes health effects and first aid procedures.
The MSDS must be destroyed when the material is disposed of or destroyed.

The MSDS describes proper handling and storage procedures.
The MSDS describes when and how the material should be used.


A laptop computer has an external 68-pin slot that is 5 mm thick.
What type of expansion slot is this?

CardBus
PCMCIA Type I
PCMCIA Type III
PCMCIA Type II

PCMCIA Type II

You need to clean debris from between the keys on a laptop keyboard. You already tried turning the laptop upside down and gently tapping, but the debris did not come out. You turn off the computer.
What should you use to remove the debris? (Choose two.)

Use compressed air.
Use a stiff-bristled brush dampened with water or an ammonia solution.
Use a dry, soft-bristled brush, such as a paint brush.
Rinse with running tap water.
Use a soft cloth dampened with distilled water.

Use a dry, soft-bristled brush, such as a paint brush.
Use a soft cloth dampened with distilled water.

You install an application on a computer running Windows XP. The application automatically creates an installation restore point before making any changes to the computer, installs itself, and restarts the computer automatically. You are able to log on, but are not able to run several applications. The computer reports various errors when you attempt to launch these applications. You can launch most system utilities. What should you try to correct this problem?

Run Start | All Programs | Accessories | System Tools | System Restore and revert to the most recent system checkpoint.
Run Start | All Programs | Accessories | System Tools | System Restore and revert to the restore point created by the application.
Run Start | Control Panel and launch Add or Remove Programs. Select and remove the application.
Shut down the computer, restart, interrupt the startup, and choose to start using the last known good configuration.


A computer is unable to communicate with any other computers on the network. The indicator lights on the NIC are not lit. What can you check to see if the NIC is failing?

Check the Network Connection status in the Control Panel.
Check the hub to which NIC is connected.
Check the NIC's status in Device Manager.Check the NIC's status in Device Manager.
You are troubleshooting login at a computer that uses a smart card for authentication.
What response should you see from the computer when you insert the smart card in the reader?

The computer should prompt for a password or personal identification number (PIN).
The computer should finish logging in to the network.
The computer should prompt you to remove the smart card.
The computer should prompt for a user name.

The computer should prompt for a password or personal identification number (PIN).

Which of the following have voltage levels that are potentially hazardous to technicians? (Choose two.)

LCD monitor
Power supply
Modem
Keyboards
CRT monitor

Power supply, CTR monitor

Your laptop does not provide sufficient I/O ports to meet your needs. You are trying to decide whether a docking station or port replicator is more appropriate to your needs. What additional hardware support is provided by both a docking station and a port replicator? (Choose two.)

Hard disk bay
PCI slot
USB port
Removable media bay
Serial interface connector

USB port,  Serial interface connector

You are cleaning a laptop computer. You plan to use compressed air where appropriate. For which of the following is compressed air the recommended cleaning method for the device? (Choose three.)

LCD screen
Touchpad
USB port
Fans
DVD drive
External case
Keyboard

Keyboards,  Fans,  USB ports

Which of the following security features are supported by both Windows XP Professional and Windows 2000 Professional without installing additional software or service packs? (Choose two.)

Voice print recognition
Windows Firewall
Smart card support
Kerberos
Windows Security Center
EFS

Windows Firewall,  Windows Security Center

A Windows XP computer is configured to receive its IP address automatically. You check the computer's IP address and it is 169.254.10.1. What does this indicate?

The computer received a valid address from the DHCP server.
The DNS server is failing.
The computer cannot load the TCP/IP protocol.
The DHCP server is failing.

The computer received a valid address from the DHCP server.

What is the most common type of biometric security?

User name and password
Fob
Fingerprint scanner
Smart card

Fingerprint scanner

What is the best method for disposing of ink-jet cartridges?

List them on an MSDS for toxic waste disposal.
Turn them in for recycling.
Burn them.
Throw them out with the normal trash.

Turn them in for recycling.

Which type of battery that is currently used in laptop computers provides the longest battery life?

Nickle-Metal Hydride (Ni-MH)
Lithium-Ion (Li-Ion)
Fuel cell
Nickel-Cadmium (Ni-Cad)

Nickle-Cadminm



You suspect that the hard drive on a Windows XP computer may be failing.
You need to detect and repair errors on the drive. What should you do?

Run the chkdsk command with the /f option.
Run the scandisk command.
Run the chkdsk command.
Run the defrag command.

Run the chkdsk command with the /f option.


What does an exclamation mark next to a device in Device Manager in Windows XP mean?

The device has been manually configured.
Windows cannot find the drivers for the device.
The device has been disabled.
The device is in a problem state.

The device is in a problem state.

When would you need to use a wireless access point (WAP)?

When you want to block access to resources from a wired network
When you want to integrate wired and wireless networks
When you want to deploy an ad-hoc networking configuration
When you want to hide the wireless connection from unauthorized computers

When you want to integrate wired and wireless networks


What should you do to require a user to enter a password before a computer will boot?

Configure security through the operating system.
Run the BIOS flash utility.
Install a smart card reader.
Run the CMOS setup utility.

Run the CMOS setup utility.




#2 Hrel

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Posted 01 June 2011 - 08:55 PM

What score did you get at the end? I answered mostly the same as you and got 1 wrong out of 30. Passing but I really wish that practice thing told you which questions you got wrong and what the correct answers were.

Edited by Hrel, 01 June 2011 - 10:53 PM.


#3 Hrel

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Posted 01 June 2011 - 09:43 PM

COMPTIA A+701 SITE PRACTICE EXAM Essentials

You receive a service update from your PC's manufacturer for a PC you recently purchased. You need to update the PC's BIOS. What is the best method for updating the BIOS?

Download the BIOS installation file from the manufacturer and flash the BIOS.
Order a new motherboard from the manufacturer and replace the motherboard.
Order a new BIOS chip from the manufacturer and replace the BIOS chip.
Download a BIOS patch from the manufacturer and install the patch on the hard disk.

Download the BIOS installation file from the manufacturer and flash the BIOS.

A computer running Windows XP has been getting slower as time passes. The drive activity light is often lit for extended periods of time. What is the most likely cause of the problem?

The hard drive is badly fragmented.
Memory has become unseated.
The power cable for the hard drive is loose.
The CPU fan has failed.

The hard drive is badly fragmented.

You need to configure power management for your laptop computer. The computer is running Microsoft Windows XP Professional. You need to ensure that when the computer sits idle for more than 15 minutes, the computer powers down and turns itself off. You also need to be able to bring the computer back to being fully functional and available with the same applications running as before the computer was turned off. You need to bring the computer back up as quickly as possible when it is turned back on. Which power state should you have the computer enter after it sits idle for 15 minutes?

Hibernate
Shutdown
Standby
Suspend

Standby


Your company provides laptop computers for users. Some laptops are as much as four years old. All of the laptops have an integrated (built-in) wireless networking interface. All of the laptops are running either Microsoft Windows XP Professional or Windows 2000 Professional. Operating system service packs are up-to-date on all computers. The office network is currently wired for 100 megabits per second (Mbps) Ethernet. You want to convert the office to a wireless network. You want to use wireless technology that is compatible with all of the laptops currently in use. You also want to optimize network performance. What type of wireless access should you install?

IrDA
802.11g
802.11b
802.11a

802.11g

You need to destroy the data on a floppy diskette to ensure that the data cannot be recovered using any known technique. What should you do?

Shred the diskette.
Navigate to the diskette in Windows Explorer and delete all files from the diskette.
Format the diskette.
Place the diskette in drive A: and run the following from a command prompt:DEL A: /F

Shred the diskette.

Why should a technician wear an anti-static wrist strap when removing and replacing electronic components?

To test for the presence of DC voltage
To minimize the possibility of the technician being electrocuted
To test for the presence of AC voltage
To minimize the possibility of damaging components

To minimize the possibility of damaging components

You need to increase the amount of RAM installed in the laptop computer. You need to identify the correct memory module for use in the computer. How many pins does a typical module used for laptop computer RAM have?

168
240
72
200

200

A user complains that a laptop's LCD screen stopped working suddenly. The user was typing when the LCD screen went dark. The laptop has a port that supports an external VGA monitor. You want to talk the user through correcting the problem over the phone, if possible. The user is concerned about losing unsaved work on the computer. What is the first thing you should have the user try?

Connect a VGA monitor to the external VGA port.
Hold the function (Fn) key and toggle the LCD screen key.
Shut down the laptop and restart in Safe mode.
Press the laptop power button.

Hold the function (Fn) key and toggle the LCD screen key.

How can you access the dialog box to change the Standby timeouts for a laptop computer running Windows XP?

Launch the Control Panel, open the System properties, and select the General properties page.
Launch the Control Panel, open the Display properties, and select the Settings properties page.
Launch the Control Panel, open the System properties, and select the Advanced properties page.
Launch the Control Panel, open the Display properties, and select the Screen Saver properties page.

Launch the Control Panel, open the Display properties, and select the Screen Saver properties page.

What command would you use to retrieve a computer's MAC address?

ipconfig
netstat
tracert
ping

ipconfig

How can you prevent unauthorized computers from connecting to your wireless network? (Choose two.)

Use 802.11g wireless account points (WAPs).
Implement WEP encryption.
Change the default SSID on connection devices.
Implement WPA.
Configure the network for ad-hoc mode.
Configure the firewall in the access point.
Configure the network for infrastructure mode.
Disable Dynamic Host Configuration Protocol (DHCP) and assign static IP addresses.
Upgrade the firmware of the access point.

Implement WPA
Implement WEP

Why should an MSDS be kept with or near the hazardous material it describes? (Choose two.)

The MSDS describes proper handling and storage procedures.
The MSDS describes when and how the material should be used.
The MSDS describes health effects and first aid procedures.
The MSDS must be destroyed when the material is disposed of or destroyed.

The MSDS describes proper handling and storage procedures.
The MSDS describes health effects and first aid procedures.


A laptop computer has an external 68-pin slot that is 5 mm thick.
What type of expansion slot is this?

CardBus
PCMCIA Type I
PCMCIA Type III
PCMCIA Type II

PCMCIA Type II

You need to clean debris from between the keys on a laptop keyboard. You already tried turning the laptop upside down and gently tapping, but the debris did not come out. You turn off the computer.
What should you use to remove the debris? (Choose two.)

Use compressed air.
Use a stiff-bristled brush dampened with water or an ammonia solution.
Use a dry, soft-bristled brush, such as a paint brush.
Rinse with running tap water.
Use a soft cloth dampened with distilled water.

Use a dry, soft-bristled brush, such as a paint brush.
Use compressed air.

You install an application on a computer running Windows XP. The application automatically creates an installation restore point before making any changes to the computer, installs itself, and restarts the computer automatically. You are able to log on, but are not able to run several applications. The computer reports various errors when you attempt to launch these applications. You can launch most system utilities. What should you try to correct this problem?

Run Start | All Programs | Accessories | System Tools | System Restore and revert to the most recent system checkpoint.
Run Start | All Programs | Accessories | System Tools | System Restore and revert to the restore point created by the application.
Run Start | Control Panel and launch Add or Remove Programs. Select and remove the application.
Shut down the computer, restart, interrupt the startup, and choose to start using the last known good configuration.

Run Start | All Programs | Accessories | System Tools | System Restore and revert to the restore point created by the application.

A computer is unable to communicate with any other computers on the network. The indicator lights on the NIC are not lit. What can you check to see if the NIC is failing?

Check the Network Connection status in the Control Panel.
Check the Internet Protocol configuration settings in the Local Area Connection properties.
Check the hub to which NIC is connected.
Check the NIC's status in Device Manager.

Check the NIC's status in Device Manager.

You are troubleshooting login at a computer that uses a smart card for authentication.
What response should you see from the computer when you insert the smart card in the reader?

The computer should prompt for a password or personal identification number (PIN).
The computer should finish logging in to the network.
The computer should prompt you to remove the smart card.
The computer should prompt for a user name.

The computer should prompt for a password or personal identification number (PIN).

Which of the following have voltage levels that are potentially hazardous to technicians? (Choose two.)

LCD monitor
Power supply
Modem
Keyboards
CRT monitor

Power supply, CRT monitor

Your laptop does not provide sufficient I/O ports to meet your needs. You are trying to decide whether a docking station or port replicator is more appropriate to your needs. What additional hardware support is provided by both a docking station and a port replicator? (Choose two.)

Hard disk bay
PCI slot
USB port
Removable media bay
Serial interface connector

USB port, Serial interface connector

You are cleaning a laptop computer. You plan to use compressed air where appropriate. For which of the following is compressed air the recommended cleaning method for the device? (Choose three.)

LCD screen
Touchpad
USB port
Fans
DVD drive
External case
Keyboard

Keyboards, Fans, USB ports

Which of the following security features are supported by both Windows XP Professional and Windows 2000 Professional without installing additional software or service packs? (Choose two.)

Voice print recognition
Windows Firewall
Smart card support
Kerberos
Windows Security Center
EFS

Kerberos and EFS

A Windows XP computer is configured to receive its IP address automatically. You check the computer's IP address and it is 169.254.10.1. What does this indicate?

The computer received a valid address from the DHCP server.
The DNS server is failing.
The computer cannot load the TCP/IP protocol.
The DHCP server is failing.

The DHCP server is failing.

What is the most common type of biometric security?

User name and password
Fob
Fingerprint scanner
Smart card

Fingerprint scanner

What is the best method for disposing of ink-jet cartridges?

List them on an MSDS for toxic waste disposal.
Turn them in for recycling.
Burn them.
Throw them out with the normal trash.

Turn them in for recycling.

Which type of battery that is currently used in laptop computers provides the longest battery life?

Nickle-Metal Hydride (Ni-MH)
Lithium-Ion (Li-Ion)
Fuel cell
Nickel-Cadmium (Ni-Cad)

Lithium-Ion (Li-Ion)

You suspect that the hard drive on a Windows XP computer may be failing.
You need to detect and repair errors on the drive. What should you do?

Run the chkdsk command with the /f option.
Run the scandisk command.
Run the chkdsk command.
Run the defrag command.

Run the chkdsk command with the /f option.


What does an exclamation mark next to a device in Device Manager in Windows XP mean?

The device has been manually configured.
Windows cannot find the drivers for the device.
The device has been disabled.
The device is in a problem state.

The device is in a problem state.

When would you need to use a wireless access point (WAP)?

When you want to block access to resources from a wired network
When you want to integrate wired and wireless networks
When you want to deploy an ad-hoc networking configuration
When you want to hide the wireless connection from unauthorized computers

When you want to integrate wired and wireless networks

What should you do to require a user to enter a password before a computer will boot?

Configure security through the operating system.
Run the BIOS flash utility.
Install a smart card reader.
Run the CMOS setup utility.

Run the CMOS setup utility.

While troubleshooting a problem with a printer, the customer tells you that he has already tried the step that you are about to try.

What should you do?
Calmly tell the customer that you need to go through each step, even if the customer has already been through that step.
Ask the customer to please be quiet and leave you to your work.
Ignore the customer.
Thank the customer, skip the step, and go on to the next step on your troubleshooting checklist.

Calmly tell the customer that you need to go through each step, even if the customer has already been through that step.

Attached Files


Edited by Hrel, 01 June 2011 - 10:55 PM.


#4 asha3er_UAE

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Posted 25 June 2011 - 06:32 PM

You receive a service update from your PC's manufacturer for a PC you recently purchased. You need to update the PC's BIOS. What is the best method for updating the BIOS?

Download the BIOS installation file from the manufacturer and flash the BIOS.
Order a new motherboard from the manufacturer and replace the motherboard.
Order a new BIOS chip from the manufacturer and replace the BIOS chip.
Download a BIOS patch from the manufacturer and install the patch on the hard disk.

Download the BIOS installation file from the manufacturer and flash the BIOS
------------------

A computer running Windows XP has been getting slower as time passes. The drive activity light is often lit for extended periods of time. What is the most likely cause of the problem?

The hard drive is badly fragmented.
Memory has become unseated.
The power cable for the hard drive is loose.
The CPU fan has failed.

The hard drive is badly fragmented.
--------------------

You need to configure power management for your laptop computer. The computer is running Microsoft Windows XP Professional. You need to ensure that when the computer sits idle for more than 15 minutes, the computer powers down and turns itself off. You also need to be able to bring the computer back to being fully functional and available with the same applications running as before the computer was turned off. You need to bring the computer back up as quickly as possible when it is turned back on. Which power state should you have the computer enter after it sits idle for 15 minutes?

Hibernate
Shutdown
Standby
Suspend

Hibernate
---------------------------

Your company provides laptop computers for users. Some laptops are as much as four years old. All of the laptops have an integrated (built-in) wireless networking interface. All of the laptops are running either Microsoft Windows XP Professional or Windows 2000 Professional. Operating system service packs are up-to-date on all computers. The office network is currently wired for 100 megabits per second (Mbps) Ethernet. You want to convert the office to a wireless network. You want to use wireless technology that is compatible with all of the laptops currently in use. You also want to optimize network performance. What type of wireless access should you install?

IrDA
802.11g
802.11b
802.11a

802.11g
---------------------------

You need to destroy the data on a floppy diskette to ensure that the data cannot be recovered using any known technique. What should you do?

Shred the diskette.
Navigate to the diskette in Windows Explorer and delete all files from the diskette.
Format the diskette.
Place the diskette in drive A: and run the following from a command prompt:DEL A: /F

Shred the diskette
----------------------------

Why should a technician wear an anti-static wrist strap when removing and replacing electronic components?

To test for the presence of DC voltage
To minimize the possibility of the technician being electrocuted
To test for the presence of AC voltage
To minimize the possibility of damaging components

To minimize the possibility of damaging components
------------------------------

You need to increase the amount of RAM installed in the laptop computer. You need to identify the correct memory module for use in the computer. How many pins does a typical module used for laptop computer RAM have?

168
240
72
200

200
--------------------------

A user complains that a laptop's LCD screen stopped working suddenly. The user was typing when the LCD screen went dark. The laptop has a port that supports an external VGA monitor. You want to talk the user through correcting the problem over the phone, if possible. The user is concerned about losing unsaved work on the computer. What is the first thing you should have the user try?

Connect a VGA monitor to the external VGA port.
Hold the function (Fn) key and toggle the LCD screen key.
Shut down the laptop and restart in Safe mode.
Press the laptop power button.

Hold the function (Fn) key and toggle the LCD screen key.
---------------------------

How can you access the dialog box to change the Standby timeouts for a laptop computer running Windows XP?

Launch the Control Panel, open the System properties, and select the General properties page.
Launch the Control Panel, open the Display properties, and select the Settings properties page.
Launch the Control Panel, open the System properties, and select the Advanced properties page.
Launch the Control Panel, open the Display properties, and select the Screen Saver properties page.

Launch the Control Panel, open the Display properties, and select the Screen Saver properties page.
-----------------------------

What command would you use to retrieve a computer's MAC address?

ipconfig
netstat
tracert
ping

ipconfig
-----------------------------

How can you prevent unauthorized computers from connecting to your wireless network? (Choose two.)

Use 802.11g wireless account points (WAPs).
Implement WEP encryption.
Change the default SSID on connection devices.
Implement WPA.
Configure the network for ad-hoc mode.
Configure the firewall in the access point.
Configure the network for infrastructure mode.
Disable Dynamic Host Configuration Protocol (DHCP) and assign static IP addresses.
Upgrade the firmware of the access point.

Implement WEP encryption - Implement WPA
-------------------------------------------------------------------

Why should an MSDS be kept with or near the hazardous material it describes? (Choose two.)

The MSDS describes proper handling and storage procedures.
The MSDS describes when and how the material should be used.
The MSDS describes health effects and first aid procedures.
The MSDS must be destroyed when the material is disposed of or destroyed.

The MSDS describes proper handling and storage procedures.
The MSDS describes health effects and first aid procedures.

----------------------------------------------------------------------------

A laptop computer has an external 68-pin slot that is 5 mm thick.
What type of expansion slot is this?

CardBus
PCMCIA Type I
PCMCIA Type III
PCMCIA Type II

PCMCIA Type II
---------------------------------

You need to clean debris from between the keys on a laptop keyboard. You already tried turning the laptop upside down and gently tapping, but the debris did not come out. You turn off the computer.
What should you use to remove the debris? (Choose two.)

Use compressed air.
Use a stiff-bristled brush dampened with water or an ammonia solution.
Use a dry, soft-bristled brush, such as a paint brush.
Rinse with running tap water.
Use a soft cloth dampened with distilled water.

Use a dry, soft-bristled brush, such as a paint brush - Use compressed air.
---------------------------------------------------------------------------------------------------

You install an application on a computer running Windows XP. The application automatically creates an installation restore point before making any changes to the computer, installs itself, and restarts the computer automatically. You are able to log on, but are not able to run several applications. The computer reports various errors when you attempt to launch these applications. You can launch most system utilities. What should you try to correct this problem?

Run Start | All Programs | Accessories | System Tools | System Restore and revert to the most recent system checkpoint.
Run Start | All Programs | Accessories | System Tools | System Restore and revert to the restore point created by the application.
Run Start | Control Panel and launch Add or Remove Programs. Select and remove the application.
Shut down the computer, restart, interrupt the startup, and choose to start using the last known good configuration.

Run Start | All Programs | Accessories | System Tools | System Restore and revert to the restore point created by the application.
------------------------------------------------------

A computer is unable to communicate with any other computers on the network. The indicator lights on the NIC are not lit. What can you check to see if the NIC is failing?

Check the Network Connection status in the Control Panel.
Check the Internet Protocol configuration settings in the Local Area Connection properties.
Check the hub to which NIC is connected.
Check the NIC's status in Device Manager.

Check the NIC's status in Device Manager.
---------------------------------------------------------------

You are troubleshooting login at a computer that uses a smart card for authentication.
What response should you see from the computer when you insert the smart card in the reader?

The computer should prompt for a password or personal identification number (PIN).
The computer should finish logging in to the network.
The computer should prompt you to remove the smart card.
The computer should prompt for a user name.

The computer should prompt for a password or personal identification number (PIN)
-------------------------------------------------------------------------------------------------------

Which of the following have voltage levels that are potentially hazardous to technicians? (Choose two.)

LCD monitor
Power supply
Modem
Keyboards
CRT monitor

Power supply - CRT monitor
----------------------------------------------

Your laptop does not provide sufficient I/O ports to meet your needs. You are trying to decide whether a docking station or port replicator is more appropriate to your needs. What additional hardware support is provided by both a docking station and a port replicator? (Choose two.)

Hard disk bay
PCI slot
USB port
Removable media bay
Serial interface connector

USB port - Serial interface connector
--------------------------------------------------------

You are cleaning a laptop computer. You plan to use compressed air where appropriate. For which of the following is compressed air the recommended cleaning method for the device? (Choose three.)

LCD screen
Touchpad
USB port
Fans
DVD drive
External case
Keyboard

Keyboards - Fans - USB ports

-------------------------------------------

Which of the following security features are supported by both Windows XP Professional and Windows 2000 Professional without installing additional software or service packs? (Choose two.)

Voice print recognition
Windows Firewall
Smart card support
Kerberos
Windows Security Center
EFS

Kerberos - EFS
-------------------------------

A Windows XP computer is configured to receive its IP address automatically. You check the computer's IP address and it is 169.254.10.1. What does this indicate?

The computer received a valid address from the DHCP server.
The DNS server is failing.
The computer cannot load the TCP/IP protocol.
The DHCP server is failing.

The DHCP server is failing.
---------------------------------------------

What is the most common type of biometric security?

User name and password
Fob
Fingerprint scanner
Smart card

Fingerprint scanner
------------------------------------

What is the best method for disposing of ink-jet cartridges?

List them on an MSDS for toxic waste disposal.
Turn them in for recycling.
Burn them.
Throw them out with the normal trash.

Turn them in for recycling.
--------------------------------------------

Which type of battery that is currently used in laptop computers provides the longest battery life?

Nickle-Metal Hydride (Ni-MH)
Lithium-Ion (Li-Ion)
Fuel cell
Nickel-Cadmium (Ni-Cad)

Lithium-Ion (Li-Ion)
------------------------------------

You suspect that the hard drive on a Windows XP computer may be failing.
You need to detect and repair errors on the drive. What should you do?

Run the chkdsk command with the /f option.
Run the scandisk command.
Run the chkdsk command.
Run the defrag command.

Run the chkdsk command with the /f option.
------------------------------------------------------------

What does an exclamation mark next to a device in Device Manager in Windows XP mean?

The device has been manually configured.
Windows cannot find the drivers for the device.
The device has been disabled.
The device is in a problem state.

The device is in a problem state.
---------------------------------------------------

When would you need to use a wireless access point (WAP)?

When you want to block access to resources from a wired network
When you want to integrate wired and wireless networks
When you want to deploy an ad-hoc networking configuration
When you want to hide the wireless connection from unauthorized computers

When you want to integrate wired and wireless networks
----------------------------------------------------------------------

What should you do to require a user to enter a password before a computer will boot?

Configure security through the operating system.
Run the BIOS flash utility.
Install a smart card reader.
Run the CMOS setup utility.

Run the CMOS setup utility
---------------------------------------

While troubleshooting a problem with a printer, the customer tells you that he has already tried the step that you are about to try.

What should you do?
Calmly tell the customer that you need to go through each step, even if the customer has already been through that step.
Ask the customer to please be quiet and leave you to your work.
Ignore the customer.
Thank the customer, skip the step, and go on to the next step on your troubleshooting checklist.

Calmly tell the customer that you need to go through each step, even if the customer has already been through that step.
------------------------------------

100% correct  biggrin.gif
good luck


#5 Marcal

Marcal

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Posted 13 February 2012 - 03:02 AM

anyone can please send me the.... CompTIA (220-702) A+ Practical Application ..answer ?

A+ 220-702 Practice Questions Handout 2 2011
You lose a screw at the bottom of the printer that you are working on. You cannot pick up the screw with your hand because the area is too small.

What tool can you use to retrieve it?


Multimeter

Extension magnet

Multi-driver

Torx wrench

Which ntbackup switch allows you to designate whether a backup type is normal, copy, differential, incremental, or daily?


/J

/V:

/D

/M

What is IMAP?


An e-mail protocol that allows users to selectively download messages.

A protocol that authenticates users who are sending e-mail.

A protocol that allows real-time messaging.

An e-mail protocol that allows users to send but not receive messages.

You are looking for ways to prevent users from removing data from their computer systems. You have disabled all floppy disk drives, and the computers are configured with read-only CD/DVD players.

What else should you do? (Choose two.)


Password protect the system BIOS.

Flash the system BIOS.

Disable all USB ports in the system BIOS.

Disable onboard disk controllers in the system BIOS.

Disable hard disk discovery in the system BIOS.

You are building a desktop personal computer (PC) that will support a sound card and a media reader.

For which type of motherboard and case will you need to install a riser card?


New Low-Profile Extended (NLX)

Micro Advanced Technology Extended (Micro ATX)

Balanced Technology Extended (BTX)

Advanced Technology Extended (ATX)

A user has installed an internal modem in her computer, but it is not detected by Windows XP. She has a CD-ROM containing drivers.

What should she do?


Use Device Manager to enable the modem.

Use the System utility to create a hardware profile that contains the modem.

Use the Add Hardware wizard to install the modem.

Use Network Connections to configure a dial-up connection.

As an added layer of security, a proxy server has been installed on your corporate network. You need to configure Internet Explorer on the client computers to use the proxy server when accessing the Internet.

How do you access the proxy settings in Internet Explorer? In the list on the right, select the steps that are required to configure Internet Explorer to use a proxy server. Place your selections in the list on the left in the order in which they should occur. Place your selections in the list on the left by clicking the items in the list on the right and clicking the arrow button. You can also use the up and down buttons to rearrange items in the list on the left. You may not need to use all of the items from the list on the right.




A user installs an application on a computer running Windows. After installing the application, the computer begins receiving a series of pop-up ads.

What is most likely wrong?


The application installed adware on the computer.

The application installed a worm.

The application is a Trojan horse.

The application contains a logic bomb.

You are building a personal computer (PC) that has two 32-bit slots for RIMM memory. You install a 32-bit RIMM module in one of the slots.

What must you install in the vacant slot?


A C-RIMM module

A 32-bit RIMM module or a CT-RIMM module

A C-RIMM module or a CT-RIMM module

A 32-bit RIMM module

You want to prevent Windows Vista from loading specific applications during startup. You want all other applications to start as they normally would. You also want the ability to re-enable the applications to automatically start up in the future.

What command allows you to disable the startup applications?


msconfig

edit

dir

md

Your wireless network is secured using WEP. You need to improve data encryption to minimize the chance that data transmissions might be compromised.

What should you do?


Disable SSID broadcast on all access points.

Change the WEP shared key each week.

Implement MAC address filtering.

Reconfigure the network to use WPA.
You need to ensure that Active Directory domain user Alice does not have read access to the folder named Graphics. The Graphics folder is shared to the network from the server named FS0. The disk partition on which Graphics is located is formatted as NTFS.

Your solution should not impact other users.

What should you do?


Explicitly deny read access to the folder to Alice through local access security.

Explicitly deny read access to the folder to Alice through shared access security.

Remove Alice from any domain group that has access to the Graphics folder.

Deny read access to the Graphics folder to any group to which Alice belongs.

You are shopping for a hard disk drive for a personal computer (PC) that you are building.

For which reason would you purchase a disk drive that uses the SATA 3.0 (SATA V2) standard instead of the original SATA standard?


You want a drive that does not use jumpers.

You plan to install an external disk drive.

You need to optimize performance for audio and video applications.

You need to support hot swapping of the disk drive.

You have intermittent connectivity to www.measureup.com and want to check connectivity to the server over several hours.

Which command should you use?


nslookup

ipconfig

ping -t

ping -l

For which of the following should you implement QoS in a small office/home office (SOHO) environment?


VoIP

Instant messaging

SSID

E-mail

The process of logging onto a network with a user name and password is an example of which of the following?


Authentication

Authorization

Impersonation

Identification

You are building a personal computer (PC) with a motherboard that supports the Scalable Link Interface (SLI) by NVIDIA. You plan to install two SLI graphics cards with a hardware bridge, and you want to optimize performance for graphics processing.

Which expansion slots should you use?


One PCI slot and one PCIe slot

One AGP slot and one CNR slot.

Two AGP slots

Two PCIe slots

You want to repair disk errors and recover data from bad sectors on a user's laptop.

Which chkdsk switches allow you to repair and extract data from the bad sectors? (Choose two.)


/r

/v

/x

/f

/?

You are setting up a home office and need broadband Internet access. You need to keep the costs and additional equipment required to a minimum.

What WAN technology should you use?


Cable modem

T1 line

T3 line

ISDN

You need to secure access to network file servers. Your first task is to determine current access permissions.

What should you do?


Review effective access permissions.

Review network access permissions.

Review group access permissions.

Review local access permissions.

You are upgrading components in a computer to refurbish it. The motherboard and BIOS are five years old. You are concerned that the BIOS may not properly support some of the components you want to install.

Which component might require updating Flash ROM contents before the installation will work properly?


100Base-TX network adapter

Power supply

80 GB hard drive

128MB of physical SDRAM

56K modem

Graphics card for 1600 x 1200 display

DVD-ROM drive

What version of Windows uses the Sync Center to manage synchronizing offline files?


Windows XP Professional

Windows XP Home

Windows 2000 Professional

Windows 7







You have recently implemented a WLAN and want to maximize security. You only want specific wireless clients to be able to access the WLAN.

What should you do?


Implement MAC filtering.

Use BitLocker.

Disable WEP.

Enable SSID broadcasting.

Your antivirus program identifies an infected file but cannot remove it because it is in use.

You need to remove the infected file.

What should you do?


Update the virus signatures.

Boot into Safe Mode and run the virus scan again.

Get a different antivirus program.

Run the fixmbr command.

Which statement about installing DIMMs is true?


DIMMs have a cut-away portion on one end to help you line them up properly.

You insert the DIMM at a 35-degree angle and raise it into place.

You must install DIMMs in matching pairs.

You push the DIMM straight down into the socket.

Your network has a file server running Microsoft Windows XP Professional with a 2.2 GHz Pentium 4 processor, 1 GB of RAM, and one IDE hard disk. The computer has 20 GB of free hard disk space.

Performance has gradually degraded on the file server. The number of users accessing the file server has not changed significantly over time. You need to improve the computer's performance.

What should you do first?


Use Disk Manager to determine the amount of fragmentation on the hard disk.

Use System Manager to monitor processor user time.

Use Network Monitor to determine the network traffic levels.

Use System Monitor to determine memory usage.
You are implementing a wireless network. You want to provide the best security during data transmission.

What should you do?


Implement WEP.

Implement WPA2.

Disable SSID broadcasting.

Enable content filtering.

You discover a program running in the background on several network computers. The program is collecting address and computer name information from your network and sending it to an address on the Internet.

This is an example of what kind of threat?


Spyware

Worm

Rootkit

Spam

How can you designate an EIDE hard drive as a slave? (Choose two.)


Designate it as Slave in the BIOS Setup.

Connect the hard drive to the Slave port on the motherboard.

Connect the hard drive to the motherboard using the Slave connector portion of a Cable Select cable.

Set the jumper to Slave.

You have recently set up Microsoft Windows Vista Business on five computers in a remote office and you want to be able to use Remote Desktop from the main office to manage these computers. You do not want users in other remote offices to be able to run Remote Desktop sessions on these computers.

You need to allow Remote Desktop access to these remote computers only from the main office subnet.

What should you do?


Configure a custom inbound rule allowing a Remote Desktop connection using Windows Firewall with Advanced Security on each computer.

Configure the Windows Firewall rules in Control Panel to allow the Remote Desktop Protocol (RDP).

Configure the Windows Firewall rules in Control Panel to allow Remote Assistance.

Ensure that only users in the main office are included in a Remote Assistance invitation e-mail message.


thanx in advance !

M


QUOTE (asha3er_UAE @ Jun 25 2011, 06:32 PM) <{POST_SNAPBACK}>
You receive a service update from your PC's manufacturer for a PC you recently purchased. You need to update the PC's BIOS. What is the best method for updating the BIOS?

Download the BIOS installation file from the manufacturer and flash the BIOS.
Order a new motherboard from the manufacturer and replace the motherboard.
Order a new BIOS chip from the manufacturer and replace the BIOS chip.
Download a BIOS patch from the manufacturer and install the patch on the hard disk.

Download the BIOS installation file from the manufacturer and flash the BIOS
------------------

A computer running Windows XP has been getting slower as time passes. The drive activity light is often lit for extended periods of time. What is the most likely cause of the problem?

The hard drive is badly fragmented.
Memory has become unseated.
The power cable for the hard drive is loose.
The CPU fan has failed.

The hard drive is badly fragmented.
--------------------

You need to configure power management for your laptop computer. The computer is running Microsoft Windows XP Professional. You need to ensure that when the computer sits idle for more than 15 minutes, the computer powers down and turns itself off. You also need to be able to bring the computer back to being fully functional and available with the same applications running as before the computer was turned off. You need to bring the computer back up as quickly as possible when it is turned back on. Which power state should you have the computer enter after it sits idle for 15 minutes?

Hibernate
Shutdown
Standby
Suspend

Hibernate
---------------------------

Your company provides laptop computers for users. Some laptops are as much as four years old. All of the laptops have an integrated (built-in) wireless networking interface. All of the laptops are running either Microsoft Windows XP Professional or Windows 2000 Professional. Operating system service packs are up-to-date on all computers. The office network is currently wired for 100 megabits per second (Mbps) Ethernet. You want to convert the office to a wireless network. You want to use wireless technology that is compatible with all of the laptops currently in use. You also want to optimize network performance. What type of wireless access should you install?

IrDA
802.11g
802.11b
802.11a

802.11g
---------------------------

You need to destroy the data on a floppy diskette to ensure that the data cannot be recovered using any known technique. What should you do?

Shred the diskette.
Navigate to the diskette in Windows Explorer and delete all files from the diskette.
Format the diskette.
Place the diskette in drive A: and run the following from a command prompt:DEL A: /F

Shred the diskette
----------------------------

Why should a technician wear an anti-static wrist strap when removing and replacing electronic components?

To test for the presence of DC voltage
To minimize the possibility of the technician being electrocuted
To test for the presence of AC voltage
To minimize the possibility of damaging components

To minimize the possibility of damaging components
------------------------------

You need to increase the amount of RAM installed in the laptop computer. You need to identify the correct memory module for use in the computer. How many pins does a typical module used for laptop computer RAM have?

168
240
72
200

200
--------------------------

A user complains that a laptop's LCD screen stopped working suddenly. The user was typing when the LCD screen went dark. The laptop has a port that supports an external VGA monitor. You want to talk the user through correcting the problem over the phone, if possible. The user is concerned about losing unsaved work on the computer. What is the first thing you should have the user try?

Connect a VGA monitor to the external VGA port.
Hold the function (Fn) key and toggle the LCD screen key.
Shut down the laptop and restart in Safe mode.
Press the laptop power button.

Hold the function (Fn) key and toggle the LCD screen key.
---------------------------

How can you access the dialog box to change the Standby timeouts for a laptop computer running Windows XP?

Launch the Control Panel, open the System properties, and select the General properties page.
Launch the Control Panel, open the Display properties, and select the Settings properties page.
Launch the Control Panel, open the System properties, and select the Advanced properties page.
Launch the Control Panel, open the Display properties, and select the Screen Saver properties page.

Launch the Control Panel, open the Display properties, and select the Screen Saver properties page.
-----------------------------

What command would you use to retrieve a computer's MAC address?

ipconfig
netstat
tracert
ping

ipconfig
-----------------------------

How can you prevent unauthorized computers from connecting to your wireless network? (Choose two.)

Use 802.11g wireless account points (WAPs).
Implement WEP encryption.
Change the default SSID on connection devices.
Implement WPA.
Configure the network for ad-hoc mode.
Configure the firewall in the access point.
Configure the network for infrastructure mode.
Disable Dynamic Host Configuration Protocol (DHCP) and assign static IP addresses.
Upgrade the firmware of the access point.

Implement WEP encryption - Implement WPA
-------------------------------------------------------------------

Why should an MSDS be kept with or near the hazardous material it describes? (Choose two.)

The MSDS describes proper handling and storage procedures.
The MSDS describes when and how the material should be used.
The MSDS describes health effects and first aid procedures.
The MSDS must be destroyed when the material is disposed of or destroyed.

The MSDS describes proper handling and storage procedures.
The MSDS describes health effects and first aid procedures.

----------------------------------------------------------------------------

A laptop computer has an external 68-pin slot that is 5 mm thick.
What type of expansion slot is this?

CardBus
PCMCIA Type I
PCMCIA Type III
PCMCIA Type II

PCMCIA Type II
---------------------------------

You need to clean debris from between the keys on a laptop keyboard. You already tried turning the laptop upside down and gently tapping, but the debris did not come out. You turn off the computer.
What should you use to remove the debris? (Choose two.)

Use compressed air.
Use a stiff-bristled brush dampened with water or an ammonia solution.
Use a dry, soft-bristled brush, such as a paint brush.
Rinse with running tap water.
Use a soft cloth dampened with distilled water.

Use a dry, soft-bristled brush, such as a paint brush - Use compressed air.
---------------------------------------------------------------------------------------------------

You install an application on a computer running Windows XP. The application automatically creates an installation restore point before making any changes to the computer, installs itself, and restarts the computer automatically. You are able to log on, but are not able to run several applications. The computer reports various errors when you attempt to launch these applications. You can launch most system utilities. What should you try to correct this problem?

Run Start | All Programs | Accessories | System Tools | System Restore and revert to the most recent system checkpoint.
Run Start | All Programs | Accessories | System Tools | System Restore and revert to the restore point created by the application.
Run Start | Control Panel and launch Add or Remove Programs. Select and remove the application.
Shut down the computer, restart, interrupt the startup, and choose to start using the last known good configuration.

Run Start | All Programs | Accessories | System Tools | System Restore and revert to the restore point created by the application.
------------------------------------------------------

A computer is unable to communicate with any other computers on the network. The indicator lights on the NIC are not lit. What can you check to see if the NIC is failing?

Check the Network Connection status in the Control Panel.
Check the Internet Protocol configuration settings in the Local Area Connection properties.
Check the hub to which NIC is connected.
Check the NIC's status in Device Manager.

Check the NIC's status in Device Manager.
---------------------------------------------------------------

You are troubleshooting login at a computer that uses a smart card for authentication.
What response should you see from the computer when you insert the smart card in the reader?

The computer should prompt for a password or personal identification number (PIN).
The computer should finish logging in to the network.
The computer should prompt you to remove the smart card.
The computer should prompt for a user name.

The computer should prompt for a password or personal identification number (PIN)
-------------------------------------------------------------------------------------------------------

Which of the following have voltage levels that are potentially hazardous to technicians? (Choose two.)

LCD monitor
Power supply
Modem
Keyboards
CRT monitor

Power supply - CRT monitor
----------------------------------------------

Your laptop does not provide sufficient I/O ports to meet your needs. You are trying to decide whether a docking station or port replicator is more appropriate to your needs. What additional hardware support is provided by both a docking station and a port replicator? (Choose two.)

Hard disk bay
PCI slot
USB port
Removable media bay
Serial interface connector

USB port - Serial interface connector
--------------------------------------------------------

You are cleaning a laptop computer. You plan to use compressed air where appropriate. For which of the following is compressed air the recommended cleaning method for the device? (Choose three.)

LCD screen
Touchpad
USB port
Fans
DVD drive
External case
Keyboard

Keyboards - Fans - USB ports

-------------------------------------------

Which of the following security features are supported by both Windows XP Professional and Windows 2000 Professional without installing additional software or service packs? (Choose two.)

Voice print recognition
Windows Firewall
Smart card support
Kerberos
Windows Security Center
EFS

Kerberos - EFS
-------------------------------

A Windows XP computer is configured to receive its IP address automatically. You check the computer's IP address and it is 169.254.10.1. What does this indicate?

The computer received a valid address from the DHCP server.
The DNS server is failing.
The computer cannot load the TCP/IP protocol.
The DHCP server is failing.

The DHCP server is failing.
---------------------------------------------

What is the most common type of biometric security?

User name and password
Fob
Fingerprint scanner
Smart card

Fingerprint scanner
------------------------------------

What is the best method for disposing of ink-jet cartridges?

List them on an MSDS for toxic waste disposal.
Turn them in for recycling.
Burn them.
Throw them out with the normal trash.

Turn them in for recycling.
--------------------------------------------

Which type of battery that is currently used in laptop computers provides the longest battery life?

Nickle-Metal Hydride (Ni-MH)
Lithium-Ion (Li-Ion)
Fuel cell
Nickel-Cadmium (Ni-Cad)

Lithium-Ion (Li-Ion)
------------------------------------

You suspect that the hard drive on a Windows XP computer may be failing.
You need to detect and repair errors on the drive. What should you do?

Run the chkdsk command with the /f option.
Run the scandisk command.
Run the chkdsk command.
Run the defrag command.

Run the chkdsk command with the /f option.
------------------------------------------------------------

What does an exclamation mark next to a device in Device Manager in Windows XP mean?

The device has been manually configured.
Windows cannot find the drivers for the device.
The device has been disabled.
The device is in a problem state.

The device is in a problem state.
---------------------------------------------------

When would you need to use a wireless access point (WAP)?

When you want to block access to resources from a wired network
When you want to integrate wired and wireless networks
When you want to deploy an ad-hoc networking configuration
When you want to hide the wireless connection from unauthorized computers

When you want to integrate wired and wireless networks
----------------------------------------------------------------------

What should you do to require a user to enter a password before a computer will boot?

Configure security through the operating system.
Run the BIOS flash utility.
Install a smart card reader.
Run the CMOS setup utility.

Run the CMOS setup utility
---------------------------------------

While troubleshooting a problem with a printer, the customer tells you that he has already tried the step that you are about to try.

What should you do?
Calmly tell the customer that you need to go through each step, even if the customer has already been through that step.
Ask the customer to please be quiet and leave you to your work.
Ignore the customer.
Thank the customer, skip the step, and go on to the next step on your troubleshooting checklist.

Calmly tell the customer that you need to go through each step, even if the customer has already been through that step.
------------------------------------

100% correct  biggrin.gif
good luck



#6 FairyChic

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Posted 16 August 2012 - 08:55 AM

Hi there,

Kindly can someone provide me with the answers to the questions below. It is a continuation of the above questions. I would really really really really appreciate it.

Thank you very much!!!!!!!!!





You have an application that needs to print on a multi-part carbonless form. The form is a multifold pin feed, with multiple sheets per box, and perforations at each fold to make it easy to tear the forms apart.

What kind of printer should you use?



Color image laser printer

Dot matrix printer

Ink-jet printer

Standard laser printer


A computer running Microsoft Windows 2000 Server currently has Service Pack 2 (SP2) applied. You need to apply SP4. You have already downloaded the service pack from Microsoft.

What is the most efficient way to apply SP4?



Download and install SP3, and then install SP4.

Remove SP2 and then install SP4.

Install a fresh copy of Windows Server 2000 and then install SP4.

Install SP4 on the computer as is.


Which of the following would you open from the Windows 2000 desktop to view a list of disk drives configured on the computer?



Recycle Bin

Taskbar

My Network Places

Control Panel

My Computer


You want Windows XP Professional computers on your network to receive an IP address automatically.

What kind of server is needed to support this?



DHCP

DNS

WINS

FTP


customer downloaded a game from the Internet. When the customer ran the game, it erased the computer's hard disk.

This is an example of what kind of program?



Virus

Trojan horse

Adware

Spyware


When you arrive at a customer's location for a service call, what should you do as the customer describes the problem?



Listen closely, make eye contact, but do not ask any questions until you have verified the problem.

Listen to the customer and as soon as you know which device is failing, start checking for the most common problems.

Interrupt the customer, ask which device is failing, and immediately start testing the device.

Listen closely, make eye contact, and ask clarifying questions.


You install a new laser printer on a computer running Microsoft Windows XP Professional. The printer includes USB, parallel, and Ethernet network interface connectors. You use the USB connector to connect the printer to your computer.

You are unable to use all of the printer's features, such as the alternate paper tray and printing on both sides of the paper. You need access to these additional features.

What should you do?



Download and install the latest version of the printer device driver from the printer manufacturer.

Connect to the printer through the parallel connector.

Configure the printer as the computer's default printer.

Detach the printer, reinstall Windows XP Professional, and reconnect the printer.


A computer running Microsoft Windows XP has been validated as genuine through the Windows Genuine Advantage (WGA) program. You want to ensure that security updates are applied automatically without your intervention.

What is the minimum physical configuration requirement for supporting automatic Windows updates?



The computer must be deployed as part of a Windows Active Directory domain.

The computer must have full-time access to the Internet.

The computer must be deployed as part of a Windows-based network.

The computer must have as-needed access to the Internet.


A computer is configured with two disk partitions identified as drive C and D. Windows 2000 Professional is installed on drive C. You need to install Windows XP Professional as the only operating system on the computer. When you are finished, the computer must have the same data files as before installation and must run the same applications.

What should you do?



Install Windows XP Professional on drive C in the same directory as Windows 2000 Professional.

Install Windows XP Professional on drive C, but in a different directory than the Windows 2000 Professional directory.

Install Windows XP Professional on drive D and uninstall Windows 2000 Professional.

Install Windows XP Professional on drive D and then run the Files and Settings Transfer Wizard.


You manually configure IP addresses on network computers.

Which parameter, if set incorrectly, will prevent a computer from communicating with any other computer within the same subnet?



MAC address

Primary DNS server address

Subnet mask

Default gateway


What is the best method for providing protection against social engineering attacks?



Fire any user who discloses his or her password to another user.

Install spyware to monitor and record user activity.

Provide users with awareness training and clear written guidelines.

Install antivirus software on all network computers.


Which of the following actions shows a lack of respect for the customer's privacy?



Asking for the customer's user name and password

Checking the user's configuration settings

Reading the customer's e-mails and any memos

Asking the customer to demonstrate the problem


What type of hard disk uses cables with seven conductors?



Integrated Drive Electronics (IDE)

Small Computer System Interface (SCSI)

Parallel ATA (PATA)

Serial ATA (SATA)


A user has a computer running Windows XP Professional. An ink-jet printer is connected to the computer through its USB interface. By company policy, users shut down and turn off their computers each evening before leaving work.

This morning, the user starts up the computer and attempts to print a Microsoft Word document. The document does not print. After a few minutes, a text balloon reports the error "Document failed to print."

When you check the print queue, the print job has a status of "Error - Printing."

You need to solve the problem.

What should you try first?



Try printing from another application.

Check to see if the printer has paper or the paper is jammed.

Reset the printer cartridges and retry printing from the print queue.

Check that the printer is plugged in, turned on, and online.


What is the minimum required RAM when upgrading to Windows XP Professional?



64MB

128MB

48MB

16MB


What type of network device can be configured as a perimeter firewall?



FTP server

Hub

Router

DNS server


What must you do to prevent accidental disclosure of data when disposing of a computer?



Degauss the hard disk or hard disks.

Delete the files from the hard disk before disposal.

Remove and destroy the memory modules before disposal.

Remove the hard disk or disks from the computer and dispose of them separately.


A customer is encountering a problem that you perceive to be user-related. He is not following the correct procedures.

What should you do?



Say nothing to the customer, but inform the customer's supervisor.

Calmly explain the proper procedure in a way that the customer can understand.

Tell the customer to go to a class to learn how to use the computer correctly.

Tell the customer that is was his fault because he does not know how to use the computer.


You are configuring a computer running Microsoft Windows 2000 Server. You need to configure the computer for maximum disk performance and throughput for the hard disks. Disk configurations will be implemented through operating system software.

Which disk configuration should you use?



Two hard disks configured as stand-alone (independent) drives.

Two hard disks configured to support RAID 1.

Three hard disks configured to support RAID 5.

Two hard disks configured to support RAID 0.


Which backup types back up selected files and clear the archive bit in Windows Backup? (Choose two.)



Differential

Daily

Copy

Normal

Incremental


When would it be necessary to convert a FAT32 disk partition on a computer running Windows XP to NTFS? (Choose two.)



You want to use the Windows Backup utility to back up the partition.

You want to enable EFS support.

You want to support long file names.

You want to configure a dual-boot computer with Windows 98 and Windows XP.

You want to be able to set local file access permissions.


You want to allow only specific wireless clients to access your WLAN.

What should you use?



SSID broadcasting

EFS

Content filtering

MAC filtering


Which attack types are considered potentially destructive to data or hardware? (Choose two).



Trojan horse

Adware

Spam

Spyware

Virus


When you are on a service call, when is it acceptable to use a customer's telephone?



Any time

Only after asking and receiving the customer's permission

Any time, as long as it is business-related, even if it is not related to the customer's problem

Never


What is the maximum number of devices that you can connect through USB on a PC with a single USB host controller?



4

63

126

127


You are unable to understand a customer's description of a problem's symptoms.

What should you do first?



Have the customer duplicate the problem.

Ask the customer to repeat the description.

Start troubleshooting the failing device.

Ask clarifying questions.


A computer running Windows XP is configured with the default Start menu.

How can you determine if updates are available?



Connect to the Internet, run Start | Control Panel, run Add or Remove Programs, and scan for updates.

Connect to the Internet, run Start | Windows Update and scan for updates.

Connect to the Internet, run Start | All Programs | Windows Update and scan for updates.

Connect to the Internet, run Start | Control Panel, run Windows Firewall, and scan for updates.


You are networking computers at your main office using 100BaseT Ethernet cable.

Which type of connector will you use for your cables?



RJ-11

RJ-45

ST

RG-6


How can BIOS configuration options be used to enhance system security?



Enable a hardware-based password.

Disable plug-and-play support.

Disable power management options.

Modify the serial port options.


A customer is having printer problems. The customer says, "The printout was bad."

Which of the following is an example of a clarifying question?



Were the characters blurry?

What application were you using?

Has this happened before?

Did the printer work before?


You are setting up a computer as a multimedia editing station. You need to support high-speed multimedia devices and large data files.

Which standard interface supports the highest data transfer rate?



IEEE 1394 (FireWire 400)

IEEE 1394b (FireWire 800)

USB 1.1

USB 2.0


How should you clean a CRT monitor's screen?



Spray the screen with glass cleaner and wipe with a paper towel.

Spray the screen with glass cleaner and wipe with a soft cloth.

Spray a paper towel with glass cleaner and wipe the screen.

Spray a soft cloth with glass cleaner and wipe the screen.


You are preparing to install a new application on a customer's Windows XP computer. If there is a problem with the installation, you need to be able to quickly revert the computer to the way it was before the installation.

What should you do?



Use the ASR Wizard to create an ASR backup before running the application setup program.

Use the System Restore utility to set a restore point before running the application setup program.

Use the Backup and Restore utility to back up system state data before running the application setup program.

Use the Ntbackup command to set a restore point before running the application setup program.


Which statement correctly characterizes cable types and their usage?



Fiber optic cable is primarily used for networking within a single building.

STP cable provides for less interference than UTP cable.

STP cabling is limited to 500 meters.

Plenum-rated cable is primarily used to reduce EMI.


How can you require users to create complex passwords on a computer running Windows XP?



Configure Audit Policy through the system's Local Policies.

Configure User Rights Assignments through the system's Local Policies.

Configure Account Lockout Policy through the system's Account Policies.

Configure Password Policy settings through the system's Account Policies.


What should you avoid when discussing a problem with a customer?



Interrupting the customer

Making eye contact with the customer

Asking open-ended questions

Using plain, non-technical terms


A user complains about the amount of flicker noticeable on a CRT monitor.

Which configuration setting directly affects flicker?



Refresh rate

Aspect ratio

Resolution

Dot pitch


How should you test a UPS to see if it is working properly?



Throw the circuit breaker.

Unplug the UPS from the outlet with devices plugged into the UPS.

Feel the UPS case and check that it is not overly warm.

Check the output voltage at each outlet on the UPS.


As part of preventive maintenance, you want to review the computer's environmental variables.

How can you retrieve this information? (Choose two.)



By running the set command from a command line prompt

By running the attrib command from a command line prompt

Through System Tools in Computer Management

Through the View tab in Folder Options

Through the Advanced properties in the computer's System properties


You are networking computers within a single building. You need to eliminate any possibility of EMI.

Which type of cable should you use?



UTP Category 5e

UTP Category 6

Fiber optic

Coaxial


What Windows command-line utility lets you encrypt individual files?



Attrib

Convert

Xcopy

Cipher


When is it acceptable to open files on a customer's computer?



When the files are fragmented

When you suspect the files were downloaded from the Internet

When necessary as part of the troubleshooting process

When the customer appears to have personal files on the computer


You turn on a digital camera and connect it to a computer's USB port. The computer detects that a new device has been connected, but it is unable to install or access the device. You disconnect the camera.

What should you do before attempting to connect the camera again?



Turn off the camera.

Install the device driver.

Upgrade the computer's BIOS.

Configure the computer's CMOS settings.


What kind of liquid cleaner should you use around electronic components?



Ammonia solution

Water-based

Alcohol-based

Solvent-based


How can you remove a hotfix that was applied through automatic updates on a Windows XP computer?



Manually download and run the Setup file for the hotfix.

Manually delete the hotfix files and reverse any registry changes.

Revert to the restore point created when the hotfix was installed.

Use Add or Remove Programs.


You are evaluating whether to use Category 5 or Category 6 cable for your network.

Which statement correctly characterizes the difference between Category 5 and Category 6 cable?



Category 6 cable uses a different type of connector.

Category 6 cable is certified for gigabit networks.

Category 6 cable is less expensive.

Category 6 cable allows cable run lengths equivalent to fiber.


What is the best way to minimize the risk of users' passwords being accidentally compromised?



Train users on how to be aware of good security practices and avoid social engineering attacks.

Allow users to set simple, easily-remembered passwords so they will be less likely to write them down.

Do NOT allow users to change their own passwords.

Publish a company policy that tells users not to disclose their passwords.


What is the best way to minimize the risk of users' passwords being accidentally compromised?



Train users on how to be aware of good security practices and avoid social engineering attacks.

Allow users to set simple, easily-remembered passwords so they will be less likely to write them down.

Do NOT allow users to change their own passwords.

Publish a company policy that tells users not to disclose their passwords.


You are going to perform preventive maintenance on a customer's computer. The customer complains of random problems occasionally after powering the computer off and back on.

What action could you take during preventive maintenance to avoid CMOS memory problems?



Flash the system BIOS.

Reset CMOS settings to their defaults.

Replace the CMOS memory.

Change the CMOS battery.


What is the potential risk from using a vacuum to clean circuit boards?



Dust

Card seating

Static discharge

Component loss


What is the maximum number of extended partitions that can be created on a hard disk in a computer running Windows XP Professional?



Two

One

Four

Three


You are networking four home computers. You want to maximize throughput and minimize the amount of unnecessary network traffic.

What should you use?



Switch

Hub

Cross-over cable

Repeater


For what purpose would you use a password generator?



To ensure stronger passwords

To automatically enforce a password policy

To enable password-protected file sharing

To create a boot password


While he is attempting to fix a problem, a customer makes the problem worse by introducing new issues. The customer claims that he did not do anything other than call you to report the problem.

What should you do?



Say nothing about the added problem, focus on the task at hand, and troubleshoot and fix the problem.

Tell the customer to never try fixing a problem himself and refuse to work on the failing device until the customer apologizes.

Call the customer's bluff and show the customer how he made the problem worse, and then troubleshoot and fix the problem.

Tell your supervisor and the customer's supervisor that it will take longer to fix the problem because of the customer's actions, and then troubleshoot and fix the problem.


You are looking for a wireless printer that will work with a recently purchased laptop computer. You want to connect the printer as a local device. The printer should be operational within 30 feet of the laptop and should be self-configuring.

What type of device interface should you use?



IrDA

USB

Bluetooth

802.11b


Which action would you take as preventive maintenance for a hard disk in a computer running Windows XP?



Change partition sizes

Defragment

Format partitions

Low level format


You partition a hard disk with an extended partition divided into three logical drives.

What must you do before you can use the logical drives?



Format each drive with a file system.

Create folders for your documents and programs.

Assign drive letters.

Recreate the master boot record (MBR).

Run a low-level format on each drive.


You have several remote workers running Windows XP and Windows Vista. You need to allow them to connect to the corporate LAN over their high-speed Internet connections.

What should you do?



Implement WPA.

Configure a VPN.

Configure a switch.

Implement WEP.


Your Windows XP computer contains sensitive information that you need to protect. You have created a password on your user account. You want to be able to lock the computer without logging out.

What should you use?



Windows key + L

Task Manager

Administrative Tools

IDS


You are removing the expansion cards from a motherboard to provide better access for cleaning.

What should you do with the expansion cards while you are cleaning the motherboard? (Choose two.)



Set the cards on the metal case.

Insert each card in a separate antistatic bag.

Set the cards, component side down, on a table or desk.

Set the cards on top of separate antistatic bags.

Set the cards on a grounded antistatic mat.


What form factor is typically used for hard disk drives for laptop computers?



2.5-inch

3.5-inch

5.25-inch

1-inch


Which of the following provides the best protection for a computer against power surges and spikes?



The PC's power supply

Surge protector

SPS

UPS


You want to prevent users from installing device drivers that have not been tested and approved by the Windows Hardware Quality Lab.

What should you do?



Set the Security Essentials settings in the Windows Security Center to On.

Modify the Boot.ini file to prevent the startup menu from displaying.

Configure the Driver Signing Options setting as Ignore.

Configure the Driver Signing Options setting as Block.


Which network protocol uses port 21?



File Transfer Protocol

Hypertext Transfer Protocol Secure

Secure Shell

Hypertext Transfer Protocol


You have a user whose laptop computer is running Windows Vista Enterprise Edition and who maintains very confidential information. You want all data that the user stores to be encrypted so it will be protected in case the user loses the laptop.

What should you use?



BitLocker

Firewall

Diskpart

WPA


Which of the following should NOT be opened for cleaning during preventive maintenance?



Laser printer

Mouse

CRT monitor

Computer chassis


What is the maximum range for using the infrared wireless port when updating a PDA from a laptop?



10 meters

100 meters

6 inches

1 meter


Which parts of a laptop computer should be cleaned with a soft cloth dampened with water? (Choose two.)



Keyboard

LCD screen

USB ports

Case

Touchpad


A customer upgrades a computer from Windows 98 to Windows XP Professional. The customer calls to complain that Windows XP stopped working a month after installation.

What should you tell the customer?



Tell the customer to start the computer in Safe Mode.

Tell the customer to run a repair installation.

Tell the customer to install Windows XP as a clean installation.

Tell the customer to contact Microsoft and activate the copy of Windows XP.


You are implementing a wireless LAN at one of your corporate offices. You need to provide the maximum data transfer rate and range possible.

Which wireless protocol should you use?



802.11g

802.11a

802.11n

802.11b





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