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Top Customer Service Flashcards

Hello, how can we help you? flashcards you say? Oh, that happens to be exactly the thing we are best at. The ones that we create have all kinds of questions about various subjects and for today, our topic of choice is customer service. People or departments within a company that rely on colleagues to provide the support they need to service their own internal and external customers are called what?

The frontline person in an organization who deals with customers on a day to day basis is called what? A location where groups of people use telephones to provide service and support to customers is called what? Be careful with these answers just as you would normally be with any customer and you will be successful.

What Are Various Customer Service Under National Retail Federation Flashcards

Cards: 11| Attempts: 14| Last updated: Mar 31, 2021

Acknowledge Customer Presence

Don't Make A Customer Wait Long For Your Atte...

Project Professional/ Friendly Image

Looking Professional Isn't Just About How You...

Be Reassuring, Not Pushy

What You Say And How You Say It Should Be In ...

Create An Opening For Discussion

Asking "May I Help You?"" Or "Can I Help You ...

Customer Service

Cards: 27| Attempts: 10| Last updated: Sep 18, 2015

"Good Service Is Good Business" Can Be A Comp...

Mission Statement, General Values Statement, ...

Perople Or Departments Withing A Company The ...

Internal Customers

The Frontline Person In An Organization Who D...

Customer Service Reps (CSR)

Customer Contact Occurs

In Person, On The Phone, Online (all Above)

Customer Service 2

Cards: 24| Attempts: 1| Last updated: Sep 22, 2015

When Problem Solving With Customers, Determin...

First

When A CSR Accepts Responsibility For A Situa...

Ownership

Using Time You Have In The Most Effective Way...

Time Management

The Act Of Puting Something Off Is Called

Procrastination

Customer Service

Cards: 5| Attempts: 1| Last updated: Sep 22, 2015

Making Eye Contact With Customers And Greet T... - Flashcard

Making Eye Contact With Customers And Greet T...

Greet Customer In A Winning Way

Show The Customer You Are Sinceely Interreste... - Flashcard

Show The Customer You Are Sinceely Interreste...

Greet Customer In A Winning Way

Create An Opening Conversation Of The Product... - Flashcard

Create An Opening Conversation Of The Product...

Greet Customer In A Winning Way

Comments That You Say And How You Say It Shou... - Flashcard

Comments That You Say And How You Say It Shou...

Greet Customer In A Winning Way

Customer Service Exam Preparation Chapter Three

Cards: 17| Attempts: 0| Last updated: Nov 23, 2016

Actual Sales

Total Gross Sales Generated During A Specific...

Average Sale

The Average Sale Metric Is An Indication Of H...

Goal

An Aim For The Future; One Of The Greatest Mo...

Department Plans

Each Department Makes A contribution To ...

Chapter 15: Personal Selling And Customer Service

Cards: 5| Attempts: 0| Last updated: Sep 22, 2015

Basic Sales Tasks

Order-getting, Order-taking, And Supporting

Order Getters

Concerned With Establishing Relationships Wit...

Order Getting

Seeking Possible Buyers With A Well-organized...

Order Takers

Sell To The Regular Or Established Customers,...

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